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7QUICK TIPS TO
BUILD RAPPORT
FOUNDER OF SOCO SALES TRAINING
www.SocoSelling.com
TomAbbott
BY
AUTHOR OF
Great to see you
again Aoife!
USE YOUR CUSTOMER’S NAME
AND KNOW HOW TO
PRONOUNCE IT
SAY “PLEASE” AND “THANK YOU”
MIND YOUR
MANNERS
EXPLAIN REASONS FOR SAYING NO
AND GIVE AN ALTERNATIVE
Sorry, I can’t give
you a discount
because…
But this is what I
can d...
SHOW INTEREST IN
YOUR CUSTOMER’S
INTERESTS
“I UNDERSTAND HOW YOU FEEL”
Empathise
with
feelings
Smile!
The easiest way to get
people to like you is to
BE LIKE THEM!
TOM ABBOTT
THE SOHO SOLUTION/ 21 SELLING STRATEGIES
FOR GROW...
1.Use your customer’s name
2.Mind your manners
3.Explain reasons for saying no
4.Show interest in them
5.Empathise with fe...
SEND NOW!
GET THIS FREE BOOKLET &
START SELLING!
CONTACT US
@socoselling
socosalestraining
prosper@socoselling.com
www.socoselling.com
+65 6644-5294
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7 Quick Tips to Build Rapport with Customers

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Building rapport with customers is one of the most important steps in the sales process. A strong relationship with a customer creates mutual trust and a lasting relationship that can lead to repeat business. As the saying goes 'People do business with people they know, like and trust'.

Published in: Sales
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7 Quick Tips to Build Rapport with Customers

  1. 1. 7QUICK TIPS TO BUILD RAPPORT
  2. 2. FOUNDER OF SOCO SALES TRAINING www.SocoSelling.com TomAbbott BY
  3. 3. AUTHOR OF
  4. 4. Great to see you again Aoife! USE YOUR CUSTOMER’S NAME AND KNOW HOW TO PRONOUNCE IT
  5. 5. SAY “PLEASE” AND “THANK YOU” MIND YOUR MANNERS
  6. 6. EXPLAIN REASONS FOR SAYING NO AND GIVE AN ALTERNATIVE Sorry, I can’t give you a discount because… But this is what I can do…
  7. 7. SHOW INTEREST IN YOUR CUSTOMER’S INTERESTS
  8. 8. “I UNDERSTAND HOW YOU FEEL” Empathise with feelings
  9. 9. Smile!
  10. 10. The easiest way to get people to like you is to BE LIKE THEM! TOM ABBOTT THE SOHO SOLUTION/ 21 SELLING STRATEGIES FOR GROWING YOUR SMALL BUSINESS (2011) “ ”
  11. 11. 1.Use your customer’s name 2.Mind your manners 3.Explain reasons for saying no 4.Show interest in them 5.Empathise with feelings 6.Smile! 7.Be like them 7ways to build rapport
  12. 12. SEND NOW! GET THIS FREE BOOKLET & START SELLING!
  13. 13. CONTACT US @socoselling socosalestraining prosper@socoselling.com www.socoselling.com +65 6644-5294

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