Smart Metering Benefits for Consumers           Thorsten Heller
Smart Metering                 between 2010 – 2016 – 2020602.7 million installed smart meters by 2016   – annual growth ra...
Customers’ perceptionsmart metering from a consumers perspective   what ?   why ?   who ?  where ?  when ?
The Smart Metering Knowledge Gap           customers awareness of smart meterslow consumer knowledge or awareness ofhow po...
The Smart Metering Knowledge Gap   customers awareness of smart meters                                             Source:...
Customer Benefits        directe and indirect effects to consumerslongterm effects through better environmentalqualitybene...
Grid Operations Efficiency       indirecte effects and benefits to customersimproved grid reliability and power quality wi...
Customer Savings                reduced consumptionconsumption awarenes        consumption controlthrough customer insight...
Challenges and Arguments       potential negativ aspects on smart meteringhigher bills for ”stay-at-home” residents   – no...
Potensial Energy Savings for Consumers                             research findingsup to 11% energy savings for residenti...
Concerns regarding Saving Potensials               conclusions from dutch researchmany of the initial power savings were d...
Change of Lifestyle            key success to reduce energy demandSmart Meters were unlikely to lead to an overallreductio...
Social Metering           platform for customer engagementsmart utilization of social media platforms andmobile web techno...
making data fly.           by greenbird Integration TechnologyThorsten Hellerthorsten.heller@greenbird.com+4798001822www.g...
Customer Engagement and Benefits with Smart Metering and Smart Grid - by greenbird.com
Customer Engagement and Benefits with Smart Metering and Smart Grid - by greenbird.com
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Customer Engagement and Benefits with Smart Metering and Smart Grid - by greenbird.com

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Customer and consumer benefits with Smart Metering.
A greenbird conference presentation.

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Customer Engagement and Benefits with Smart Metering and Smart Grid - by greenbird.com

  1. 1. Smart Metering Benefits for Consumers Thorsten Heller
  2. 2. Smart Metering between 2010 – 2016 – 2020602.7 million installed smart meters by 2016 – annual growth rate 26,6% – penetration rates 50% in Europe / North America – penetration rates 75% in Asia-Pacific – cirka 100% in most developed countries by 2020Source:Berg Insight Analysis Report, Nov 2011
  3. 3. Customers’ perceptionsmart metering from a consumers perspective what ? why ? who ? where ? when ?
  4. 4. The Smart Metering Knowledge Gap customers awareness of smart meterslow consumer knowledge or awareness ofhow power is generated and distributed.Source:The Smart Grid Consumer Collaborative (SGCC),2011 State of the Consumer Report
  5. 5. The Smart Metering Knowledge Gap customers awareness of smart meters Source: BCG Survey.
  6. 6. Customer Benefits directe and indirect effects to consumerslongterm effects through better environmentalqualitybenefits with improved grid operation efficiencycustomer savings throughconsumption controlnew services and business modelssuch as Smart Homes ©
  7. 7. Grid Operations Efficiency indirecte effects and benefits to customersimproved grid reliability and power quality withreduced frequency and duration of power outagesoptimized CAPEX / OPEX and more accurate griddimensioningmore accurate power trading
  8. 8. Customer Savings reduced consumptionconsumption awarenes consumption controlthrough customer insight with effect based tariffs
  9. 9. Challenges and Arguments potential negativ aspects on smart meteringhigher bills for ”stay-at-home” residents – no chance to control consumption during peak loads such as older people, sick people, unemployed people, etc.”big brother’s watching you” and invasion ofprivacyhigher utilities’ cost through massive investements
  10. 10. Potensial Energy Savings for Consumers research findingsup to 11% energy savings for residential customerIBM research conducted on pilot implementation for the city of Dubuque, Iowa.up to 10% energy savings for residential customerResearch reports from Finland.up to 10% energy savings for business and7% for householdsOther research reports from various countries.between 3% - 5% energy savingsOther – more cautious - research reports from various countries.
  11. 11. Concerns regarding Saving Potensials conclusions from dutch researchmany of the initial power savings were diminishedwith over time as the consumers eagernesswaned and they reverted to their old habits.saving estimates from other studies asserted toohigh they only were run for 3-4 months.Source:Delft University of Technologystudy of power savings over 15 months
  12. 12. Change of Lifestyle key success to reduce energy demandSmart Meters were unlikely to lead to an overallreduction in the demand for energy.Users are required to change their habits and theway there use power and at what time.Source:Research by a University of Oxford group
  13. 13. Social Metering platform for customer engagementsmart utilization of social media platforms andmobile web technologies – customer communication and interactions – customer engagement
  14. 14. making data fly. by greenbird Integration TechnologyThorsten Hellerthorsten.heller@greenbird.com+4798001822www.greenbird.comwww.smartmetering.nowww.smartmeter.no

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