Todd A Lee

Cincinnati Area, KY United States

Customer Experience Transformation | Customer-centric Digital Innovation | Customer Service & Operations Optimization

Finance / Banking / Insurance

Strategic Senior Executive experienced in customer experience, service, information technology and marketing within Fortune 100 financial services and healthcare companies. Record of execution, developing and implementing innovative strategies and digital solutions to enhance experiences and meet evolving expectations resulting in delighted customers, operational optimization, and cost containment. Areas of expertise include: Customer Experience • Strategic Planning • Digital Innovation • Claims • Customer Service • Capability Development • Business Process Design • Operations Management • Voice of the Customer • Quality • Mobile Enablement • Journey Mapping • Solution Design • Service...