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Developing cross cultural skills


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Why is developing cross cultural skills important?
How can you develop cross cultural competencies among employees?
Importance of cross cultural awareness & sensitivity

Published in: Business, Education
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Developing cross cultural skills

  2. 2. AGILE PASSIONATE EXPERIENCED OVERVIEW 1. What is Culture 2. Why do you need Cross Cultural Skills 3. Developing Cross Cultural Competency
  3. 3. AGILE PASSIONATE EXPERIENCED • Culture is the characteristics of a particular group of people, defined by everything from language, religion, cuisine, social habits, music and arts. • ‘Cultural diversity’ is the term that we have traditionally used to refer to differences between cultures. • In the workplace, terms such as ‘ethnic inclusiveness’ or ‘cross culturalism’ also relate to the issue of cultural differences between their people and locations WHAT IS CULTURE?
  4. 4. AGILE PASSIONATE EXPERIENCED WHY DO YOU NEED TO DEVELOP CROSS CULTURAL SKILLS • We can now understand why & how everyone is equally worthy. • Cultural difference at workplace only make it difficult to progress as an organisation. • Prejudices , stereotypes and misconceptions about individuals, races, genders, generations, countries, civilizations or cultures are eliminated and a better understanding of various cultural differences is created.
  5. 5. AGILE PASSIONATE EXPERIENCED Developing Cross Cultural Competency • Cultural and linguistic competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations. • Competence' implies having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities. (Adapted from Cross, 1989).
  6. 6. AGILE PASSIONATE EXPERIENCED Five essential elements contribute to a system's institution's, or agency's ability to become more culturally competent which include: • Valuing diversity • Having the capacity for cultural self-assessment • Being conscious of the dynamics inherent when cultures interact • Having institutionalized culture knowledge • Having developed adaptations to service delivery reflecting an understanding of cultural diversity. (These five elements should be manifested at every level of an organization including policy making, administrative, and practice. Further these elements should be reflected in the attitudes, structures, policies and services of the organization.) Developing Cross Cultural Competency
  7. 7. AGILE PASSIONATE EXPERIENCED Cultural competence requires a comprehensive and coordinated plan that includes interventions on levels of: • policy making; • infra-structure building; • program administration and evaluation; • the delivery of services and enabling supports; and • the individual. This often requires the re-examination of mission statements; policies and procedures; administrative practices; staff recruitment, hiring and retention; professional development and in-service training. At the individual level, this means an examination of one’s own attitude and values, and the acquisition of the values, knowledge, skills and attributes that will allow an individual to work appropriately in cross cultural situations. Developing Cross Cultural Competency
  8. 8. AGILE PASSIONATE EXPERIENCED TASMAC Management Training Resources (TMTR) Pvt. Ltd. 407, A Wing, Clover Centre 7, Moledina Road Pune - 411001 Maharashtra, India PHONE : +91 (0)20 2613 4991 +91 (0)20 2605 0706 EMAIL: WEB: THANK YOU! FOR MORE INFORMATION, PROGRAMME DETAILS, TRAININGS & WORKSHOPS ON CROSS CULTURAL SKILLS & COMPETENCY DEVELOPMENT, PLEASE FEEL FREE TO CONTACT US!