The xerox story april 25 webinar


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Judy Miller, Human Resources Project Manager at Xerox Corporation, shares how with HRTMS Jobs, she was able to create continuity between job descriptions, establish a searchable and archived job description repository, use multi-language features to meet Xerox’s global needs, and integrate their job descriptions with their recruiting, performance, and other systems.

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The xerox story april 25 webinar

  1. 1. The Xerox Story:How Job Descriptions Drive Talent Management Judy Miller – HR Project Manager Judy Miller currently holds the position of HR Project Manager at Xerox Corporation. For eight years, Ms. Miller was involved with Leadership & Management Development for Xerox Europe working on the identification and development of future managers and leaders. During that time, Ms. Miller also led a global team that designed and developed a system to assess employees against defined competencies and role profiles that would subsequently provide a gap analysis and offer development suggestions linked to Xerox’s LMS system. In February 2011, Ms. Miller joined the corporate HR team responsible for the development and deployment of a suite of HR systems and programs. Within that team, she has been responsible for the development of the Global Job Library, working to meet the overall HR Roadmap requirements and goals. Prior to joining Xerox, Ms. Miller worked for International Computers Ltd., now Fujitsu where was an HR Manager. She also holds a degree in Humanities, plus professional HR qualifications as a Member of the Chartered Institute of Personal and Development. Xerox Confidential
  2. 2. Case StudyThe Xerox Story: How Job DescriptionsDrive Talent ManagementJudy Miller – HR Project Manager
  3. 3. Who we are With sales of $22 billion, we are the world’s largest enterprise for business process and document management • Employees: 136,000 worldwide • History: Founded in 1906 as The Haloid Company; named Xerox in 1958 and Xerox Corporation in 1961; acquired Affiliated Computer Services in 2010 • Headquarters: Norwalk, CT • Chairman and CEO: Ursula M.“We operate our businesses inways through which economies Burnsgrow, societies benefit and the FORTUNE magazines annual rankingenvironment is protected. Some of the World’s Most Admiredcall it the triple bottom line. Companies places Xerox at the No. 4We call it the best thing for position in the computer industry.Ursula M. Burns, Chairman and CEOour business success.” Xerox Confidential
  4. 4. Xerox Corporation Capabilities Document Technology Services Office Document Systems Outsourcing Production IT Business Process Systems Outsourcing Outsourcing Xerox Confidential
  5. 5. Xerox – Human ResourcesIn the past:Decentralised HR function, processesand systems• Different systems = different data structures• Many local systems to maintain / develop • 136,000 employees worldwide• Duplication of resource and cost • 160 countries: Europe, USA,• Challenge to assemble global data Canada, Developing Markets Xerox Confidential
  6. 6. Xerox – HR RoadmapGlobal Employee Global Global Decision Data Compensation Support Performance & Global SuccessionTalent Acquisition Goals Planning Market Global Job Global Reference Library Hierarchies Xerox Confidential
  7. 7. Job Descriptions Historically: • Duplication of effort • Potentially out-of-date descriptions • Lack of consistency • Variable quality • Little integration with other systems &• 136,000 employees worldwide processes• 160 countries: Europe, USA, Canada, Developing Markets • No central repository • Some regional systems Xerox Confidential
  8. 8. Global Job Library – desired stateOne central repository for all key jobdescriptionsConsistent, concise and easy toupdateMultiple languages “The failure to have a clear andFoundation element for global HR unequivocal perception andsystems definition of what work is, is the source of inordinate confusion and a costly waste of effort.” Elliott Jaques – Requisite Organization Xerox Confidential
  9. 9. Foundation Data Talent Acquisition Global Performance Global Data Job Management Library Succession Planning Xerox Confidential
  10. 10. OpportunitiesShort term: • Gather existing job descriptions into one place, in one format – accessible globally • Consolidate multiple descriptions • Simplify maintenanceLong-term • Integrate with HR systems Global Job Descriptions enable consistent hiring and management practices. Xerox Confidential
  11. 11. Requirements and Resources Internal systems Google search Professional bodies: Corporate Leadership Council; Institute of Personnel & Development • Centralised Global Purchasing support • Easy to maintain • Multiple Languages • Integration with other systems Narrowed the field to 4 suppliers Xerox Confidential
  12. 12. The SolutionWell developed productAdditional featuresExpertise in the fieldFlexible & highly configurable • Product demonstrations • Tender processCompetitively priced • Contracts signed June 2011Shared our global vision Xerox Confidential
  13. 13. Implementing the SolutionUnderstanding the system’scapabilitiesConsulting with stakeholdersAgreeing upon the approachBuilding the Library structures Keeping an open mind Learning from othersAdding content Investing time to understand all optionsRefining Xerox Confidential
  14. 14. Implementation – Lessons Learned Consultation with key users • HR Business Partners • Resourcing & Compensation Communications • Webinars • Video overviews of the systems Iterative process Small project team Keep it simple Data cleaning • Key / strategic jobs Ongoing process • Scale up • Expect revisions Xerox Confidential
  15. 15. HRTMS Benefits to Xerox Eliminate duplication Integration Multiple Languages Xerox Confidential
  16. 16. Benefit to Xerox: Eliminate duplicationTask:Compare Job Descriptions in order tocreate Global Job Descriptions.Tools: • Job families Eliminate duplication Xerox Confidential
  17. 17. View Job Families Xerox Confidential
  18. 18. Benefit to Xerox: Eliminate duplicationTask:Compare Job Descriptions in order tocreate Global Job Descriptions.Tools: • Job families• Advanced search Eliminate duplication Xerox Confidential
  19. 19. Advanced Search Xerox Confidential
  20. 20. Benefit to Xerox: Eliminate duplicationTask:Compare Job Descriptions in order tocreate Global Job Descriptions.Tools: • Job families• Advanced search Eliminate duplication• Side-by-side view Xerox Confidential
  21. 21. Side by side view
  22. 22. Benefit to Xerox: Eliminate duplicationTask:Compare Job Descriptions in order tocreate Global Job Descriptions.Tools: • Job families• Advanced search Eliminate duplication• Side-by-side view• Related jobs Xerox Confidential
  23. 23. Related Jobs
  24. 24. Benefit to Xerox: Integration Integrate with Talent Acquisition system • Updated, accurate job & candidate descriptions • Reduced time to create job postings Design • Data extracted from key parts of the job description Integration - Position Description - Scope & Main Responsibilities - Candidate Description • “Ready to export” flag Xerox Confidential
  25. 25. IntegrationIntegration Process• Consolidate Job Descriptions into an export file• Daily feed to Talent Acquisition system Job Posting JD in Xerox in Talent HRTMS Firewall AcquisitionGlobal Implementation Team • Xerox / HRTMS / Talent Acquisition Xerox Confidential
  26. 26. Benefit to Xerox: Multiple LanguagesRequirements:• One job description identifier – multiple languages• Facilitate process of translation and validation• Central file of translations for re-use Multiple Languages• Reusable elements in Job Description master Xerox Confidential
  27. 27. Multiple Languages Xerox Confidential
  28. 28. Multiple LanguagesTranslation is an expensive businessConsistency across job descriptions isdesirableReusable, standard statements are highlybeneficial • Build into master template for all job descriptions Reusable statements • Offered as choices when building a job Translation costs description
  29. 29. Reusable Standard Statements
  30. 30. Reusable Standard Statements
  31. 31. How is it going? To date, we have: • 300 jobs in our Job Library • Started the process of consolidation • Raised 40% of new job postings from job description templates Meeting our objectives • Reduced the time to update job descriptions in the Library after business unit name changes Xerox Confidential
  32. 32. Future EnhancementsIntegrate with HR Roadmap systems• Performance & Goals• Succession PlanningAdd CompetenciesDefine and improve workflow• Approvals Continue to add value• Translations• Validations Xerox Confidential
  33. 33. Final wordsBest Practices: • Consistent, simple, concise • Discourage originality • Guidance and training • Holistic approach • Maintenance and ownership What can you do now? Xerox Confidential
  34. 34. Questions for the Panelists Xerox Confidential
  35. 35. How to contact us Mitch Stephens Bill Rost 919.351.JOBS (5627) Xerox Confidential