Itil V3 The Begining

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Itil V3 The Begining

  1. 1. by Thomas Morisse, Service Manager Expert ITIL V3Thomas Morisse - october 2009 1
  2. 2. Simple to understand  ITIL : Information Technology Infrastructure Library  Owned by the OGC  Guidance books  Best practises to manage the IT services  V3 is designed to :  align IT to the business  optimize the IT resources and capabilitiesThomas Morisse 2
  3. 3. By the book…  ITIL : A set of best practice guidance for IT Service Management. ITIL consists of a series of publications giving guidance on the provision of Quality IT Services, and on the Processes and facilities needed to support them.Thomas Morisse 3
  4. 4. The ITIL beautiful wheal of success This beautiful picture is on www.gotoaims.comThomas Morisse 4
  5. 5. By the book…  Service management is a set of specialized organizational capabilities for providing value to customers in the form of services.  IT Service Management is performed by IT Service Providers through an appropriate mix of People, Process and Information Technology.  A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.Thomas Morisse 5
  6. 6. Why 5 books ? This beautiful picture is on www.bcs.orgThomas Morisse 6
  7. 7. You say V3….why ?  V1 : a set of specialized books about one process  V2 : One book = 10 processes / 2 core books. (5 more)  V3 : 5 core books (27 processes or items) to describe the service lifecycleThomas Morisse 7
  8. 8. How to become an Expert* * Not master because it’s not available yetThomas Morisse 8
  9. 9. For more informations  www.itil.co.uk  If you want to learn more ….  See my others ITIL V3 slides  Join me on linkedin See youThomas Morisse 9

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