Law of the Jungle:


    Every morning in Africa, a gazelle wakes up. It
    knows it must run faster than the fastest lio...
Law of the Jungle:


    Every morning in Africa, a gazelle wakes up. It
    knows it must run faster than the fastest lio...
It doesn't matter whether you are a
lion or a gazelle...when the sun comes
           up, you'd better be
                ...
The landscape has changed…




       …forever
Your
 customers
have choice!
 And they are voting with their feet…
“When we did it
‘right’ it was still
pretty ordinary.”
    “From red tape to red carpet!”
“While everything may
        it is also
be better…
  increasingly
   the same.”
“You do not merely want to be
     the best of the best.
  …You  want to be
considered the only
 ones who do what
      yo...
Loyalty=8%
                              x
                              8 = Customer Stickiness
KPMG CIO Global Survey 20...
BIG is not better…
Add value not complexity
Service is everything
Solve it now!
Ownership/champion

Don’t pass the buck; p...
M100 9.69 WR
M4x100 37.10 WR
Measure everything in seconds…




                                 12
the


      ‘WOW’
          factor
                   13
‘With Out Wax’



                 14
Focus (You know what to do)

Difference (you know how to do it)

Culture (You know why you are doing it)
The Beginning
http://tassmessinis.spaces.live.com/blog/
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Competition Tm V3

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Competition Tm V3

  1. 1. Law of the Jungle: Every morning in Africa, a gazelle wakes up. It knows it must run faster than the fastest lion or it will be killed...
  2. 2. Law of the Jungle: Every morning in Africa, a gazelle wakes up. It knows it must run faster than the fastest lion or it will be killed... ...every morning a lion wakes up. It knows it must outrun the slowest gazelle or it will starve to death.
  3. 3. It doesn't matter whether you are a lion or a gazelle...when the sun comes up, you'd better be running!!!
  4. 4. The landscape has changed… …forever
  5. 5. Your customers have choice! And they are voting with their feet…
  6. 6. “When we did it ‘right’ it was still pretty ordinary.” “From red tape to red carpet!”
  7. 7. “While everything may it is also be better… increasingly the same.”
  8. 8. “You do not merely want to be the best of the best. …You want to be considered the only ones who do what you do.”
  9. 9. Loyalty=8% x 8 = Customer Stickiness KPMG CIO Global Survey 2007
  10. 10. BIG is not better… Add value not complexity Service is everything Solve it now! Ownership/champion Don’t pass the buck; pass the baton
  11. 11. M100 9.69 WR M4x100 37.10 WR
  12. 12. Measure everything in seconds… 12
  13. 13. the ‘WOW’ factor 13
  14. 14. ‘With Out Wax’ 14
  15. 15. Focus (You know what to do) Difference (you know how to do it) Culture (You know why you are doing it)
  16. 16. The Beginning http://tassmessinis.spaces.live.com/blog/

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