Stickies, Standups, & Skyscrapers: An UX Case Study


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What do stickies, standups, and skyscrapers have in common?

The introduction of Books at JSTOR involved developing new business models to support a new product, immersion in agile methodology, and usability testing and design jams to bridge both geographical and communication gaps. Our team journeyed from standard UX best practices down into the development weeds, up into the strategic stratosphere of our Manhattan-based stakeholders… and back again!

This case study will examine how various UX methods were used to bridge the gulf between the very specific sprint-sized work in an agile environment to the holistic view of the project, with a focus on lessons learned and thoughts about how to improve on our next adventure.

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  • Stickies, Standups, and SkyscrapersA UX Case Study in Collaboration and Communication
  • Passionate User Experience PractitionerSeven Years of Waterfall in the Role of Information ArchitectLast Two years of Agile in the Role of User Experience Strategist
  • 2. Geographic dividesBusiness stakeholders in NY, Technology in MI3. Cultural DividesLibrarianship vs technology
  • Embarking on Biggest release for the company everNew productRefined processAGILE New to a lot of technologists in-houseCompletely foreign to business side of the business, who expected/desired Waterfall…New UX (me): waterfall background
  • Agile processProduct TeamDirect communication with team members every dayPlanning the backlog, features, “desirements”
  • Anything can become a story/sticky
  • Scrum TeamsTwo scrum teamsEmbedding with the dev teams for colab spaceAgile ceremoniesSprint planningStand-upsRetrospectives
  • Running a parallel effortAgile process was not satisfying business stakeholders needsFilling the gap for stakeholdersProducing deliverables for Marketing and Outreach 
  • Usability TestingTelling story of previous experiences
  • Making the Usability testing transparentLeveraging software to set up three remote viewing stations and inviting remote offers a chance to SEE the work being usedLesson in vulnerability and giving up control for the UX team
  • Design JamInvite key stakeholders to participate in the design process2 days at their location, putting them in the design drivers seat
  • UX was present through the entire development. Developers learned to trust the UX deliverables and recommendations
  • Re-establishing UX credibility
  • Areas for improvementUX needs to do a better job of communicating the big picture
  • Be even move visible to stakeholdersContinue to develop relationships and build trust
  • 1744 StickiesOver 300 StandupsCountlessinteractions with NYAnd 1 pinata later
  • Slide 16 Questions?photo credit: <a href="">jurvetson</a> via <a href="">photopin</a> <a href="">cc</a>
  • Thank you.
  • Stickies, Standups, & Skyscrapers: An UX Case Study

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    2. Manhattan Skyline photo credit: via http://photopin.comphotopin Racer photo credit: for of Michigan Logo, copyright to The Univerity of MichiganEmpire State Buidling photo credit: via http://photopin.com of Books photo credit: via http://photopin.com Library Poster photo credit: via http://photopin.com Sprint photo credit: via http://photopin.com Horses Photo: via Track Switch photo credit: photo credit: via http://photopin.com Rod photo credit: via http://photopin.com team photo credit: via http://photopin.com Housekeeping Seal of Approval badge photo credit:Puzzle Pieces photo credit: via http://photopin.com photo credit: Shuttle Launch photo credit: via http://photopin.com