EMC Infrastructure, Products,Services and Technologies
EMC Global Coverage Satellite footprint Fiber EMC MPLS Terrestrial POPs Regional Support Center Teleport
We will be with you all the way!EMC has coverage CoVERAGE IN AFRICA CoVERAGE IN ASIA CoVERAGE IN EuRoPEin all 196 countries Algeria Gabon Principe Afghanistan Mongolia Albania Iceland Spain Angola Gambia Senegal Bahrain Nepal Andorra Ireland Sweden Benin Ghana Seychelles Bangladesh North Korea Armenia Italy Switzerlandin the world, and is Botswana Burkina Guinea Guinea-Bissau Sierra Leone Somalia Bhutan Brunei oman Pakistan Austria Azerbaijan Latvia Liechtenstein ukraine united Kingdomcurrently providing Burundi Cameroon Ivory Coast Kenya South Africa South Sudan Cambodia China Philippines Qatar Belarus Belgium Lithuania Luxembourg Vatican Cityactual services to Cape Verde Central African Lesotho Libya Sudan Swaziland East Timor India Russian Federation Saudi Arabia Bosnia and Herzegovina Macedonia Maltacustomers in over Republic Madagascar Tanzania Indonesia Singapore Bulgaria Moldova Chad Malawi Togo Iraq Sri Lanka Croatia Monaco Comoros Mali Tunisia Israel Syria Cyprus Montenegro140 of them Congo Congo Mauritania Mauritius uganda Zambia Japan Jordan Tajikistan Thailand Czech Republic Denmark Netherlands Norway (Dem. Rep.) Morocco Kazakhstan Turkey Estonia Poland Djibouti Mozambique Korea (south) Turkmenistan Finland Portugal Egypt Namibia Kuwait united Arab France Romania Equatorial Niger Kyrgyzstan Emirates Georgia San Marino Guinea Nigeria Laos uzbekistan Germany Serbia Eritrea Rwanda Lebanon Vietnam Greece Slovakia Ethiopia Sao Tome and Malaysia Yemen Hungary Slovenia Maldives CoVERAGE IN NoRTH AND CoVERAGE IN SouTH AMERICA CoVERAGE IN oCEANIA CENTRAL AMERICA Argentina Guyana Australia Papua New Bolivia Paraguay Fiji Guinea Antigua and Dominican Rep. Panama Brazil Peru Kiribati Samoa Barbuda El Salvador St. Kitts & Nevis Chile Suriname Marshall Islands Solomon Islands Bahamas Grenada St. Lucia Colombia uruguay Micronesia Tonga Barbados Guatemala St. Vincent & the Ecuador Venezuela Nauru Tuvalu Belize Haiti Grenadines New Zealand Vanuatu Canada Honduras Trinidad & Tobago Palau Costa Rica Jamaica united States Cuba Mexico Dominica NicaraguaNote: EMC’s delivery of services and equipment to all listed countries complies with all US sanctions programs and export laws. EMC has obtained valid export licenses from the US Dept of Treasury (OFAC) and the US Dept of Commerce (BIS) as applicable and required.
EMC overview Infrastructure, technology and worldwide service delivery of managed communications solutions for Enterprises, Government organizations, NGos and Telecommunications companies.4 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
Best end to end Global Managed ServicesEMC provides mission-critical, end-to-end communication solutionsto governments, non-governmental organizations (NGos) and EMC Value Propositionmultinational corporations operating in remote regions of the world EMC offers integrated and managed integrated communicationsas well as providing infrastructure access services for GSM operators, services and infrastructure access for global enterprises and tel-PTTs and ISP’s globally. ecommunications companies. EMC Services are supported by the EMC wholly owned vertically integrated value chain:EMC’s R&D division owns several unique and highly differentiatedpatents in the area of bandwidth re-utilization, Satcom on the ÚEnd to End managed communications focused in the EmergingMove, Video Conferencing distribution and Zero Latency application Marketsdelivery including the manufacturing and production. ÚEuropean Data CentersAs a vertically integrated service and technology company, EMC’s ÚGlobal Teleports and EMC Zero Latency Gatewaysunified Communications (Voice, Data, Video) customers benefitfrom EMC’s wholly owned and managed satellite and terrestrial ÚSupport Centers in all continents and Global operations CenterMPLS network. for a 24x7x365 monitoring control and service ÚEquipment manufacturing and system integrationEMC’s unique connectivity and application services (HD Connect™,SpeedNet™ and uCNet™) deliver the best end user experience for ÚEMC MPLS VSAT and MPLS Terrestrial connectivity globally availablecorporate applications, Voice, Video and internet access. ÚEMC Fast Ethernet™ and Speednet™ browser ÚISP on the Sky globally available ÚEMC HD Connect™ : Video, infrastructure and services ÚuCNet™: unified Communications for Voice, Video, Instant Messaging and E-mail EMC overview EMC has the infrastructure, personnel and service delivery capabili- ties to offer enterprise, government, telecommunications companies and NGos a comprehensive managed communications solution.
EMC Overview EMC Value Chain Proposition for Global Enterprises ™ EMC FULLY INTEGRATED UNIFIED COMMUNICATIONS EMC INTEGRATION MANAGEMENT6 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC OverviewEMC Value Chain for Regional and Global Telcos NETWoRK ouTSouRCING VoIP & IP TRuNKING MANAGED SERVICES Wholesale of Bandwidth for Large Telcos and ISPs 120,000 square feet facility of European Colocation Space for Large Telcos, PTTs and ISPs EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 7
EMC Overview Market Differentiators ÚService Quality Advantages: ÚProven Track Record: ÚWholly owned Infrastructure and IP: ÚTechnology Advantages: • Reliability: EMC’s high level of service uptime is • Market leadership: EMC is a leader in providing • 2000 MHz of Satellite Capacity in 24 satellites • NRS: NRS Technology provides cost advantages backed by industry leading Service Level Agree- end to end VSAT and wireless services to customers • Global access to EMC terrestrial network and and provides proof of EMC’s technical leadership ments (SLAs) in the Middle East, Central Asia and Africa region licensed terrestrial local loop in the satellite and wireless services segment • Insourced field services: EMC can quickly deploy • Customer base: Global Fortune 500, Govern- • Teleports: 3 owned and managed teleports and • R&D: Patented Technologies for the NRS, Power field technicians to rectify service outages, ments, multilateral organizations and NGos data centers Booster, Satcom on the Move, DTH, VMS (Vide- preventive and corrective maintenance, whereas • Highly experienced management team in • Terrestrial: MPLS PoPs in Africa covering 80% oconferencing Managed Services), Zero Latency many competitors depend on less reliable out- emerging markets operations, technology innova- of GDP of main African countries. IP peering architecture (for the fastest internet service using sourced field service personnel tions, production, manufacturing and professional agreements in over 200 countries. Global MPLS EMC Fast Ethernet). other patent pending tech- • Local regulatory know-how: EMC can success- services managed service nologies in the areas of Satcom, Satcom on the fully navigate the regulatory landscape in some of • Zero Latency Gateways in all major Internet PoPs Move and unified Communications the most difficult regions of the world ÚSatellite, wireless and Terrestrial Turnkey Service • Field support centers in all continents with EMC • Patent pending zero latency application delivery • 24 x 7 Network Monitor Control, including power Provider: employed team of engineers system conditions • Key licensed spectrum in key emerging markets • Patent pending video management distribution • Turnkey: EMC can handle local licensing, service for satellite and wireless system for high definition and telepresence video provisioning, and maintenance conferencing • Service portfolio: High-speed data, Voice, Video, • 12 patent pending technologies and 3 key ERP applications. patents in the uS and Europe8 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC InfrastructureTeleport and Data Center facilities in Europe and the uS, anda wholly owned global network of MPLS PoPs and EMC ZeroLatency Gateways. EMC Infrastructure
EMC Infrastructure EMC Raisting Teleport and Data Center Global Coverage EMC owned and operated Facilities: Teleports and Data In compliance with the strictest Centers security standards worldwide, EMC’s three ÚEMC German Teleport and Data Center (Raisting) teleports are strategically located enabling seamless global network coverage • ownership of quality teleport facility provides EMC with greater flexibility to meet current and future customer requirements • EMC’s flagship Raisting facility is strategically located near Ammer- see Lake in Bavaria, host to Germany’s major national and interna- tional fiber backbone ring • one of the three largest teleport facilities in the world, with 22 antennas 11m to 32m in diameter operating in C, Ku, Ka, X and L satellite bands • 120,000 square feet of secure telehouse and data center facilities10 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC InfrastructureEMC 5A EMC Raisting - Germany YA H S AT 1 A EMC Raisting - Germany 32m diameter antenna 32m diameter antenna EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 11
EMC InfrastructureIS-903 EMC Raisting - Germany NSS-806 EMC Raisting - GermanyIS-907 EMC Raisting - Germany A P S TA R - 2 R EMC Raisting - Germany EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 13
EMC Infrastructure EMC Own Facilities: Teleports and Datacenters EMC Raisting Technical Summary T-12 EMC Raisting - Germany • Access to 22 large antennas from 32m to 11m • Five geographically redundant fiber access from multiple carriers • Ideal location in central Europe surround- ed by the Alps • Coverage of the Americas, Europe, Africa, Middle East and Asia using all major satellite operators • Support C-Band, Ku-Band, X-Band, YA M A L - 2 0 0 EMC Raisting - Germany Ka-Band and L-Band • European landing rights for all major frequency bands14 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC Infrastructure Raisting Data Center Facility Raisting Data Center• 120,000 square feet of secure telehouse and data center facilities• Redundant power supply, redundant generators and redundantuPS systems• 24x7 monitoring and control• Ideal location for ensuring business continuity and disaster recov-ery, in a region home to Germany’s major national and internationalFiber Backbone ring Raisting Generator Room # 3 Raisting Equipment Room # 5 Raisting Battery Room # 3 EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 15
EMC Infrastructure EMC Own Facilities: Teleports and Datacenters Strategically ÚEMC US Teleport and Data Center (Kapolei, Hawaii) • Strategically located in oahu, Hawaii, EMC Kapolei provides EMC’s located in oahu, Hawaii, EMC Kapolei provides customers with a direct connection between the united States and Asia for private data networks, IP trunking and video content EMC’s customers with a direct connection distribution combined with redundant terrestrial connectivity to the between the united States and Asia-Pacific united States, Australia, Hong Kong, China and Japan. • 2.7 acres of secure telehouse and Data Center facilities with six earth stations and the ability to link both the Americas and Asia with state of the art satellite connectivity. • As EMC’s Asia-Pacific gateway, this teleport, along with EMC teleport facilities in Germany and the uK, allows EMC to offer a continuous global C-band footprint to all continents and oceans as well as Ku band coverage in North and South America, the Gulf of Mexico, the Bering Sea and the Aleutian Islands.16 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC InfrastructureT-18 EMC Kapolei - USA ANIK-F3 EMC Kapolei - USAGE 23 Ku BAND EMC Kapolei - USA EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 17
EMC Infrastructure EMC Own Facilities: Teleports and Datacenters Ú EMC UK Teleport and Data Center (Redditch) EMC’s UK • Situated in the heart of the uK, 15 miles (24 km) south of Birmingham, EMC’s teleport in Redditch is co-located within the AT&T’s major uK node. Teleport in Redditch is co-located • 3 C-Band earth station antennas and fully equipped Data Center within the AT&T’s major uK node capability. • EMC’s fully managed antenna infrastructure in Redditch provides global reach for corporate data networks, content distribution, IP connectivity, disaster recovery and a wide range of teleport services for telecom and satcom industry providers. • EMC Redditch Teleport is the Disaster Recovery Facility for Raisting. I S - 9 01 EMC Redditch - UK IS-904 EMC Redditch - UK18 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC InfrastructureEMC’s MPLS Satellite and Terrestrial Network TE R R E S TR IA L IN F R A S TR u C Tu R E EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 19
EMC Infrastructure EMC Terrestrial Coverage: MPLS PoPs • End to End Management • Break and Fix all inclusive • Full Mesh MPLS • Circuit Portability with EMC infrastructure • Fully integrated managed MPLS • Availability of EMC UCNet™, SpeedNet™, HD Connect™ available • EMC premium wireless licences 28, 26 and 10 GHz Satellite footprint • EMC own PoPs are equipped with EMC Zero Latency Technology Fiber EMC MPLS Terrestrial POPs • 80% of Africa GDP covered with EMC own PoPs and local loops Regional Support Center • 95% of Middle East GDP covered with EMC own PoPs Teleport AFRICA AND MIDDLE EAST EuRoPE AMERICA ASIA AND oCEANIA Nigeria * Cameroon * united Kingdom * Norway uS * Mexico India * South Africa * Saudi Arabia * Germany * Portugal Alaska Panama * China * Egypt * united Arab Emirates * France Russia Hawaii * Peru Indonesia Kenya * Qatar * Switzerland * Spain Puerto Rico Venezuela Thailand uganda * Bahrain * Belgium Sweden Brazil * Costa Rica Philipines Tanzania * Kuwait * Italy Turkey Chile uruguay Taiwan Ghana * oman * Bulgaria Poland Colombia uS Virgin Japan Mozambique * Jordan * Finland Greece Argentina * Islands Australia Ivory Coast * Pakistan * Ireland Ecuador New Zealand * EMC own PoPs20 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC Technology Advantagesowner of portfolio of patents and innovationsmake EMC’s offering unique and innovative. EMC Technology Advantages
EMC Technology Advantages EMC Exclusive Satellite EMC 5A Frequency Rights Ú Exclusive 4.5-4.8 GHz frequency rights on EMC 5A “Plan C” -band Ú Frequency well suited for traditional VSAT Ú Terrestrial, Maritime and Satcom on the Move for Emergency Response Ú ITu supported frequency allocation in C-Band for 90cm ultra Small terminals Key Portfolio of Patents in the uSA, Europe and Japan22 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC Technology AdvantagesEMC Terrestrial PTP and PMP EMC BW Booster EMC Power Booster uS Patent No. 7,522,877 uS Patent No. 7,907,894 | uS Patent No. 7,729,657Frequency rights Ú Bandwidth reutilization of TX and RX for Bandwidth savings Ú Power enhancement to allow ultra small terminals to transmitÚ Premium 28 GHz bandwidth allocation in emerging markets and receive in C and Ku-Band frequenciesÚ Frequency well suited for new broadband applicationsÚ Fully licensed spectrum in key emerging marketsÚ Support of Metro Ethernet, MPLS, IPLs, and other broadbandapplicationsETSI 26 GHz Band24.5 GHz 25.445 GHz 25.557 GHz 26.5 GHz 896 MHz 896 MHz 64 Channels of 14 MHz 64 Channels of 14 MHz Downlink uplink 1,008 MHz FDD spacing EMC VMS (Video Managed Services)ETSI 28 GHz Band Ú Proprietary uS Patent Pending27.5 GHz 28.4445 GHz 28.5565 GHz 29.5 GHz Ú Dynamic allocation of bandwidth in support of EMC’s Video Managed Service solution 896 MHz 896 MHz 64 Channels of 14 MHz 64 Channels of 14 MHz Ú Solution reduces bandwidth requirements resulting in greater Downlink uplink affordability for HD and telepresence global implementation 1,008 MHz FDD spacing EMC Zero Latency Architecture Ú Proprietary uS Patent Pending Satellite architecture to deliver the fastest Internet experience available using EMC’s Fast Ethernet connectivity and EMC SpeedNet Browser. EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 23
EMC Technology Advantages EMC Manufacturing & System Integration EMC Satcom Technologies GmbH An EMC Company EMC Satcom’s flagship product, the NRS Technology is based saved whatever the brand of TDMA hub being operated on EMC Satcom’s patented Noise Reduction System Technology enabling an average of 30% and up to 50% savings in satellite MHz *antenna at each end of the link must be under the same satellite beam by using its state of the art carrier cancellation capability to save inbound MHz by cancelling the outbound carrier/s. The NRS Technology eliminates the need for separate satellite capacity in the forward and return channel by enabling both direc- The NRS Product Suite features: tions of transmission to share the same satellite bandwidth capacity. • NRS NODE - for SCPC networks The NRS Technology can be installed at existing sites without the • NRS rNODE - for the remote side in SCPC networks requirement to change the current modem and ability to handle • NRS RAY - for DVB-RCS/TDMA networks multiple outbound carriers and unlimited inbound • NRS SECTOR & iSECTOR - for large SCPC links either station kept or carriers up to the size of the aggregate of outbound cancellation inclined orbit within a single NRS unit. Features & Benefits: Additionally, by combining the NRS NoDE with the EMC Satcom • Hub only requirement - where there is an 8dB power density dif- Altitude SCPC modem even further oPEX and CAPEX savings, un- ference (existing or obtainable) between the hub antenna and the matched in the market today, are achievable. remote antenna carrier cancellation is achieved with an NRS in the hub only. • Modem & modulation type open - works with any type of existing modem allowing modem investment to be maintained • Link symmetry open - works with any combination forward & return Mbps link size* • Link tolerance in inclined orbit links - works in inclined orbit links & networks up to 6 degrees of inclination • C, Ku, L, S and X-band operation - flexible to any satellite band • Cancellation from 1MHz to 72MHz - applicable to any size link • Cancellation in 36MHz, 54MHz & 72MHz - covers any transponder size with a single unit • Operational in IF-70, 140 and L-band - works in any RF chain • Multicarrier cancellation - one NRS can cancel up to 30 outbound carriers with a single unit (NRS NoDE) Depth of dB cancellation - over 35dB allowing carrier cancellation more efficiently in more networks • Works with all brands of TDMA/DVB-RCS hubs - allows MHz to be24 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC Technology Advantages NRS NODE NRS RAY NRS SECTORThe NRS technology has three different versions designed for NRS RAY NRS SECTOR AND ISECTORdifferent types of satellite links and networks: Designed for TDMA star networks as a hub only installation, the NRS Designed for symmetrical SCPC/SCPC point to point links such as RAY works with all leading brands of DVB-RCS/TDMA hubs allowing STM-1s, allowing the circuit to operate in a single transponder.NRS NODE the inbound allocation of satellite MHz to be saved.Designed for SCPC networks either for Hub only or for Hub and NRS SECToR: Case Studyremote (NRS rNoDE) installations where the hub antenna and the NRS RAY: Case Study The Asia-Pacific based telecommunication company was operatingremote antenna have a greater than 8dB difference or as a hub and The mobile operator in Asia was faced with a mandate from the an STM-1 using two 72MHz transponders. By implementing the NRSremote installation with one NRS NoDE at the hub and one NRS government to provide universal service to remote communi- SECToR at each end of the link this allowed the 155/155Mbps torNoDE in each remote. up to 30 outbound carriers can be managed ties with no current mobile service. With demand predicted to be be run inside a single 72MHz transponder. As a result this saved theby a single NRS NoDE at the hub covering the full transponder or less than a single TRX at each new BTS the solution required the operator over $2million a year in transponder costs.satellite MHz lease. opex to be ultra low in order for each site to be EBITDA positive. By combining the NRS RAY with a well known TDMA hub the operatorNRS NoDE: Case Study was able to achieve an low opex making the project commerciallyWith a network heavily dependent on satellite, the African opera- feasible by using 30% less MHz than would otherwise be required.tor’s subscriber growth was constrained by the high cost of satellitecapacity on a per TRX basis at each BTS. With NRS NoDE installedat the hub the MHz allocated for the inbound were saved and theoperator in growing the network was able to incorporate the savedMHz onto the outbound allowing for a 55% network growth with-out purchasing any additional satellite capacity. EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 25
EMC Technology Advantages EMC Manufacturing & System Integration EMC Satcom Altitude SCPC Satellite Modem our latest generation high performance 70/140/ L-Band Satellite Mo- In addition, the EMC Satcom Altitude has the largest selection of dem, the EMC Satcom Altitude, is the industry’s most sophisticated code rates and block sizes. Available LDPC block sizes include 256, modem in its class. The EMC Satcom Altitude is unmatched by any 512, 1k, 2k, 4k, 8k & 16k. other modem for BER performance, fast acquisition, low latency and total power/bandwidth optimization. Ú Performance Ú EMC Satcom Altitude Highlights Sophisticated digital signal processing eliminates all on board physi- cal adjustments and provides performance within 0.3 dB of theo- • New Flexible LDPC with Multiple Block Sizes retical. EMC Satcom’s unique DSP design also delivers the world’s • 1.2 kbps to 29.5 Mbps, 1 bps steps fastest SCPC carrier acquisition. • BPSK/QPSK/oQPSK/8PSK/8QAM/16QAM • Viterbi, TCM, Reed Solomon, Turbo Product Codes • Most TPC Code Rates and Block Sizes Available Ú Key Enabled Upgrades • Compatible with other Modem Manufacturers • Ethernet IP Data Interface with Linux based SnIP provides Bridge or The EMC Satcom Altitude can be upgraded via front panel key Router IP Modes codes. upgrades are simple to implement and are available in EMC Satcom Altitude SCPC Satellite Modem • Easy Feature upgrades by Key Codes preconfigured feature versions, which offer a variety of options for • Lowest Latency, <15 ms at 64 kbps ¾ QPSK modulation, FEC and data rates up to 29.5Mbps. • Standard IBS Multiplexer, Async overhead Channel, AuPC and Remote Modem Control • Typical acquisition time of 315 ms at 9.6 kbps QPSK, 71 ms at 64 Ú Redundancy Lowest latency satellite modem in the market kbps QPSK. • Tx output Power Range of 40 dB, +5 to –35 dBm • optional Ethernet Remote Control Interface • Legacy Compatible EMC Satcom Altitude Series modems come with a built-in 1:1 re- dundancy feature that can be enabled through the front panel and requires only a few external cables and power splitters. • Built-in 1:1 Redundancy Ú Front Panel & Diagnostics Ú FEC Options The modem front panel provides a backlit LCD display, full keypad FEC types include Viterbi, Trellis, Reed Solomon, Turbo Product and LED indicators for monitor and control of all modem parame- Codes (both 4K & 16K block sizes) and the most Flexible LDPC on ters. The EMC Satcom Altitude also has advanced monitor and BERT the market today. functions available to the user for quick field diagnostics.26 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC Fully ManagedConnectivity ServicesTurn key network management and service provision for Enter-prise, Governments, NGos and Telecommunication companies. EMC Managed Connectivity Services
EMC Fully Managed Connectivity Services EMC provides a proven, all inclusive, managed connectivity solution that includes a 100% managed services and a Service Level Agree- ment on the application layer. EMC’s Satellite and Terrestrial MPLS offer is based on hybrid solution using both terrestrial service as well as satellite based solutions. EMC’s Managed Services include a comprehensive set of connectiv- ity and managed services in full compliance will all technical and financial aspects of our customers’ requests and needs. Ú EMC’s offering for Fully Managed Services include: • VSAT and/or Terrestrial MPLS circuits • Fast Ethernet (ISP on the Sky) • Router and Security Management • Video on Demand/Backup bandwidth on demand (EMC HD Connect™) • Firewalls management • Managed IPSec VPN Service • Global operation Center with a 24x7x365 support • Licensing, installation and all related preventive and corrective maintenance • Web Based Monitoring and Control tool (my EMC Link) • on Net Voice • off Net Voice • on Net Video • off Net Video • Shipping • Management of Customs Clearance • License Acquisition • Corrective Maintenance • Spare Parts Management • Guaranteed SLA and MTTR28 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC Managed Connectivity Services World ClassÚ EMC End to End Service Level Agreement for its Fully Man- Ú EMC Managed MPLS Service Overviewaged Connectivity Services Global Network EMC MPLS is a network-based solution that is enabled by Multipro-• Guaranteed 4 hour repair of all failures that can be resolved tocol Label Switching (MPLS). EMC MPLS service enables Customersremotely and guaranteed 8-48 hours mean time to repair for on site to build an application aware, network-based Multiprotocol Labelmaintainance (available on a Global Basis). Switching virtual private network to link locations and efficiently• All EMC Field Engineers will be properly equipped with necessary transmit applications such as voice, ERP and video over a single EMC MPLS offers a world classtest and installation equipment along with spare parts connection. EMC MPLS enables us to offer a world class global global network based MPLS• Preventive maintenance network based MPLS VPN with options to add on the features that• unlimited corrective maintenance customers want, when they want them without having to migrate Private Network• Visa, travel and transportation for EMC Field Engineers between different VPN services.• A full stock of satellite network equipment spare parts is storedat the depot that supports the region within which the customer Supporting EMC’s uS IP/MPLS network and partner network isoutstation is located. its robust physical layer infrastructure. The EMC MPLS Network• Yearly circuit availability according to the Availability Level experiences less than 1% packet loss due to the careful manage-• Bit Error Rate (BER 10-9) using C-Band capacity. ment of capacity. utilization is carefully monitored and capacity is• 24/7 monitoring and help desk support Monitoring capabilities: augmented based on traffic utilization, not based on an overbookingEMC uses a comprehensive monitoring system that allows the ratio. All EMC MPLS nodes are protected by dual uninterruptibletracking of the operation of every single component of the Earth power sources, including both battery backup and emergencyStation and the network, including power input and power status, diesel generators. In addition a robust disaster recovery scheme iswhich translates into a substantial reduction in troubleshooting and tested regularly to ensure that all components work in the event ofrestoration times. a power failure.EMC currently provides services to morethan 1200 customer’s locations in Africa EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 29
EMC Managed Connectivity Services EMC ISP on the sky Better, secure Ú EMC Fast Ethernet and faster EMC has developed Fast Ethernet, a patent pending technology Internet traffic consumes around more than 90 percent of the that enables a a next generation Internet that is better, more secure existing communication channels around the world and broadband and faster. This new EMC exclusive technology delivers speeds up is limited in geographical coverage and performance and is not to 100 Mbps directly to the customer wherever they are located. consistent in quality even in some of the most developed countries Fast Ethernet allows and guarantees downloads 10 times faster than like uSA and Japan. EMC Fast Ethernet can be accessed in an a 2Mbps dedicated terrestrial link. This service is ideal for software efficient, more predictable and secure way distribution, traffic balancing, video broadcast, back-up or business In emerging markets the situation is even worse where local Inter- continuity, internet access and broadcasting applications. net exchanges are not available and web pages or corporate data anywhere in the planet in a seamless way centers are hosted in different and remote continents making the WAN a limiting factor for the Internet performance. Every second the same content from the Internet is sent thousands or some time millions of times each time utilizing a communication channel and STEST filling them of unnecessary redundant data in an inefficient way us- ing inefficient legacy protocols and inefficient web page structures coming from decades ago, from the beginnings of the Internet. FA The insecurity and management resources of Internet based links add another layer of complexity to the current use of the Internet INTE RNET T in particular for multinationals operating in hundreds of countries KE IN THE MAR making Internet based connections difficult to maintain and oper- ate requiring hundreds or thousands of firewall systems that make the connections even more inefficient. Multimedia, HD video, IPTV, the new adoption of 3D, the increasing usage of the Internet to access files, emails attachments and videos hosted on the cloud and the convergence of Voice, Video and Data services via the Internet does not stop and continue to drive more and more Internet traffic that requires a better Internet that can be accessed in an efficient, seamless, more predictable and secure way anywhere in the planet. More and more Enterprise customers are seeing the great value of combining EMC Fast Ethernet with their existing EMC satellite links, EMC terrestrial Links or EMC’s 3rd party links since the bandwidth delivered by EMC Fast Ethernet is unprecedented.30 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC Managed Connectivity ServicesmyEMC Link Management Suite Ú myEMC Link myEMC Link is a tool developed by EMC which provides customers a central location under a single account with the option to main- tain regular supervision of the terrestrial and satellite operational configurations. The tool was built to offer EMC customers easy access, real-time relevant information that can be updated by both the customer and EMC. Each customer receives its own confidential user Name and Pass- word that will grant them access to the site. The site will provide direct access to the EMC Trouble Ticketing System and review status of any ticket opened within one year, select range of dates or review opened and closed tickets. Customer can also select to access to the Network Monitoring Service, where they will be able to follow up on key SLA features like signal latency, information rates, jitter, packet loss, availability and traffic utilization. myEMC Link allows the customer to see the EMC Monitoring System by connecting online. Latency or RTD (Round Trip Delay) is shown in the system. The routers will be configured to enable IPSLA protocol which will perform specific tests collecting status health of the circuit to the edge router. This tool will pool each remote unit through SNMP protocol and the information will be treated in a separate Monitoring VLAN, not affecting corporate traffic. Param- eters that will be able to be monitored are as follows: • Bandwidth utilization • RTD • Packet Loss • Jitter EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 31
EMC Disaster Recovery Solution Business continuity hinges on key management decisions necessary ÚAdvantages: ÚCollocation Service to maintain the functionality of a company. In cases of unplanned events, such a terrorist attacks, devastated war zones, natural disas- • Located within EMC’s main teleport facility in Raisting, Germany. The client has the option to house its servers in a secured cabinet, ters, or any disruption to business operations, a company’s manage- Clients have direct access to the information they require in a secure cage, or private suite within EMC’s Raisting teleport facilities. EMC’s ment team must ensure that key personnel will remain operational and reliable manner. standard collocation service ensures that key client data will be safe along with its information infrastructure. and ready for immediate access on demand. • The client avoids the expense of setting up a second physical Remaining operational during a disaster makes the difference structure and the maintenance costs associated. between financial sustainability and extensive losses. An organiza- ÚKey benefits tion that has an effective and well-tested business continuity plan • The facilities are available 24/7 on a moment’s notice with sus- is more likely to make the right decisions in the first few hours of tained communications and uninterrupted power supply. • Secured Infrastructure with Raised Floor Air Conditioning a business interruption and to subsequently undertake the best • uninterrupted and Redundant Power Supply actions to limit the impact on its financial position. It has a better • Sustaining a solid business continuity plan can help our clients • Tier 1 Multi-Carrier Connectivity chance of incurring significantly less additional expenditure at the meet regulatory compliance and secure new business opportunities. • Direct Access to Client Data time of a disruption. • Remote Hands Support • Depending on insurance coverage, emergency operational EMC Disaster Recovery Solution provides a complete work environ- expenses may be covered by the client’s insurance policy. In some ment within EMC the Raisting Teleport premises, set in an ideal loca- cases, implementing a sound business continuity plan may reduce tion for ensuring business continuity. Surrounded by the Alps and insurance costs. located one hour from Munich, this region is home to Germany’s major national and international Fiber Backbone ring. • The operational process allows for centralized management with one point of control to ensure all procedures are followed in accord- ance with the organization’s BC/DR plan. • For collocation clients, the main server can be protected in a se- cure facility with direct and remote access. This allows remote users to safely access applications via secure Internet connections. • Due to the surrounding Alps, the area is naturally protected against climatic or atmospheric impacts. • The availability of three access security levels ensures the safeguard of classified information. Avoid the • In cases of crisis, IT personnel can focus on system management instead of reinstalling and managing individual end-user desktops. This results in a faster operational turnaround and reduces negative expense of setting up a second impact to the organization. physical structure32 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC End userApplication ServicesFast, globally available and secure Internet, HDVideo and unified Communications for Enterprises. EMC End user Application Services
EMC End user Application Services STEST EMC SpeedNet™ FA RNET By combining its patented pending EMC SpeedNet™ browser and • Drastic reduction in the number of security points and firewalls INTE EMC Zero Latency infrastructure, EMC provides the fastest available • Significant speed improvement with a guaranteed 100 Mbps internet experience to any place in the world. download speed T • Secure access for public and private cloud services KE I NT R Ú Benefits of EMC SpeedNet™ • Simple login access to EMC Added Value Services (ucNet3, HD HE MA • Superior performance in all latency conditions from 50 Msec to Connect, VoIP, IM) • Makes EMC Satellite links deliver the fastest Internet experience 850 Msec available in the market34 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC End User Application ServicesEMC Zero Latency Platform The World’s fastest Internet experience - Available WoRLDWIDE STEST FA INTE RNET T KE IN THE MAR EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 35
EMC End User Application Services Fastest Available Internet Experience Combined with EMC Zero Latency infrastructure, EMC SpeedNet™ provides the fastest available Download and View Time Based on a 20 MB File internet experience to any place in the world Type of Link Time to open and View a 20 MB MBps by Latency corporate document EMC SpeedNet “Zero Latency” EMC Satellite 3 Seconds 100 50 Msec “In Country” terrestrial 105 Seconds 1.5 Non EMC Link 100 Mbps 100 - 180 Msec “Inter Country” terrestrial 126 Seconds 1.5 Non EMC Link 200 - 380 Msec “Inter Continental” terrestrial 165 Seconds 1.5 Non EMC Link 850 - 1200 Msec “TDMA overbooked” satellite 256 Seconds 1.5 Non EMC Link36 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC End User Application ServicesA guaranteed 100 Mbps download speed allows an EMC SpeedNet™ user to download files from the cloud almost100 times faster than from any other Internet service, either terrestrial or satellite. EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 37
EMC End User Application Services EMC Zero Latency Architecture38 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC End User Application ServicesTypical Computer user Interface STEST FA INTE RNET T KE IN THE MAR EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 39
EMC End User Application Services EMC HD Connect™ Infrastructure HD on Demand and Services By 2014 video traffic will represent 60% of all global enterprise communications. Pressure on organizations to lower costs, become more efficient, lower carbon emissions, and globalization trends make HD video services a necessity and not a luxury item for global enterprises. HD and 3D Video over satellite outperforms terrestrial based services in Europe and the uS by a significant margin. EMC HD Connect™ is the first and most competitive globally avail- able HD/Telepresence service based on Video on Demand. HD Connect™ offers TV Broadcast HD quality for all locations and office sizes, favoring collaborative and friendly work environments. Built with carrier class premium equipment from Cisco/Tandberg and fully compatible with all major video conference equipment, HD Connect™ is fully integrated to myEMC Link Monitoring and Control tool. HD Connect™ is also fully integrated to major desktop unified Communication platforms from Cisco and Microsoft. It is an easy to use system that does not require a scheduling system. Ú EMC HD Connect™ Key Infrastructure Components • EMC Patent Pending VMS (Video Management System): TV HD Quality Broadcast central infrastructure located at EMC Data Centers and Teleports • EMC Patent Pending MPLS on Demand: EMC on Demand connec- tivity to support TV broadcast HD quality at 2 Mbps, 4 Mbps, 8 Mbps and 16 Mbps MPLS connections on demand • EMC C20 End Point: Cisco/Tandberg HD video conferencing equip- ment and EMC VMS firmware • EMC MPLS, IP and ISDN Gateways: Transit points at EMC Data Cent- ers to connect to non EMC MPLS, IP and ISDN networks40 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC End User Application ServicesLegacy Terrestrial unicast vs. EMC VMS Multicast EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 41
EMC End User Application Services HD on Demand Legacy Terrestrial unicast vs. EMC HD Connect™ Legacy Terrestrial unicast New EMC HD/ Telepresence HD/Telepresence Services Connect Video on Demand Reach Only when MPLS or IPL are available Everywhere at land, sea and air Cost p/viewer Proportional to # of viewers Broadcast satellite flat cost Requires MPLS or IPLS in every office Infrastructure making it expensive and not globally Most affordable cost per office on a cost p/office feasible global basis HD TV broadcast quality Quality Varies and not predictable everywhere Full Global No Yes Management Virtualize your travels one Vendor Service No Yes42 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.
EMC End User Application ServicesType of HD Video Calls EMERGING MARKETS CoMMuNICATIoNS INC. - EMC 43
EMC End User Application Services HD on Demand Type of Rooms44 EMC - EMERGING MARKETS CoMMuNICATIoNS INC.