Trends In Public Libraries Overview

6,231 views

Published on

Published in: Education, Business
  • Be the first to comment

Trends In Public Libraries Overview

  1. 1. TRENDS IN 21 ST CENTURY PUBLIC LIBRARIES
  2. 2. NEW REALITIES: CHANGE <ul><li>Libraries are changing rapidly </li></ul><ul><li>Product is no longer content but experience </li></ul><ul><li>Spaces must conform to new uses </li></ul>
  3. 3. WHAT LIBRARIES NEED TO BE <ul><li>A welcoming environment </li></ul><ul><li>Presentation </li></ul><ul><ul><li>Style </li></ul></ul><ul><li>Ambience </li></ul>
  4. 4. WHAT LIBRARIES NEED TO BE <ul><li>A physical and virtual destination </li></ul>
  5. 5. WHAT LIBRARIES NEED TO BE <ul><li>The community living room </li></ul>
  6. 6. WHAT LIBRARIES NEED TO BE <ul><li>Supportive of self sufficiency </li></ul>
  7. 7. WHAT LIBRARIES NEED TO BE <ul><li>A place where people can co-exist as they are </li></ul>
  8. 8. ACTION STEPS <ul><li>Find out what customers want </li></ul><ul><ul><li>Reach out to all demographics </li></ul></ul><ul><ul><li>Reach out to current non-users </li></ul></ul>Change our approach! Do not expect customers to change.
  9. 9. ACTION STEPS <ul><li>Find out how customers use our facilities and redesign our spaces if necessary </li></ul>Change our approach! Do not expect customers to change.
  10. 10. ACTION STEPS <ul><li>Evaluate and redefine </li></ul><ul><li>customer service for our library </li></ul><ul><li>and train staff in that new reality </li></ul>Change our approach! Do not expect customers to change.
  11. 11. ACTION STEPS Change our approach! Do not expect customers to change. Market our new identity

×