Diagnosing and intervening in group process and the impact of diversity on teams april 19, 2011

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Diagnosing and intervening in group process and the impact of diversity on teams april 19, 2011

  1. 1. Session 12, April 19, 2011
  2. 2. <ul><li>Updates on last week’s class </li></ul><ul><li>Effects of Diversity on Team Processes </li></ul><ul><li>Diagnosis and Intervention in Teams </li></ul><ul><li>Using the Ladder of Influence </li></ul>
  3. 6. Personal Attributes Functional Attributes Personal Attributes Functional Attributes TYPE OF DIVERSITY
  4. 7. Instructor Communication to the Entire Class Class Member 2 Class Member 3 Class Member 4 Class Member 5 Class Member 6 Class Member 7 Class Member 8 Class Member 1
  5. 8. <ul><li>Supportive Behaviors </li></ul><ul><li>Defensive Behaviors </li></ul><ul><li>Descriptive </li></ul><ul><li>Problem Orientation </li></ul><ul><li>Spontaneous </li></ul><ul><li>Equality </li></ul><ul><li>Provisionalism </li></ul><ul><li>Evaluation </li></ul><ul><li>Control </li></ul><ul><li>Neutrality </li></ul><ul><li>Superiority </li></ul><ul><li>Certainty </li></ul>
  6. 9. Phrases ideas tentatively and politely Shows agreement and support for others Confronts issues using direct and forceful language Contradicts and disagrees with others Total number of communications 1 2 3 4 5 6 7 8 9
  7. 10. START-UP FACILITATE MEETING WRAP-UP
  8. 13. <ul><li>Take action base on belief </li></ul><ul><li>Adopt beliefs </li></ul><ul><li>Draw conclusions </li></ul><ul><li>Make assumptions </li></ul><ul><li>Add meanings </li></ul><ul><li>Select data </li></ul><ul><li>Observable data and experience </li></ul>Ladder of Inference

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