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DigitalGenius brings practical applications of deep learning and AI to customer service operations. It analyzes incoming messages, predicts meta-data, routes cases, provides agents with accurate suggestions and automates responses. Human+AI™ enables agents using Zendesk to deliver accurate and timely information to their customers, while reducing overall internal & external resource load. We integrate directly with your Zendesk environment and can automate chat shortcuts, ticket tagging, routing, live chat and macros. The DigitalGenius App is now available in the Zendesk App Marketplace.