Sib(titto sunny)

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Sib(titto sunny)

  1. 1. BALDRIGEBALDRIGE AWARDAWARD SIBIN.P.B.SIBIN.P.B. RollRoll No:22No:22 S4 , MIBS4 , MIB
  2. 2.  MALCOM BALDRIGE NATONAL QUALITY AWARDMALCOM BALDRIGE NATONAL QUALITY AWARD  ESTABLISHED IN 1987, AMERICAN COMPANIESESTABLISHED IN 1987, AMERICAN COMPANIES  PROMOTE QUALITY AWARENSSPROMOTE QUALITY AWARENSS  TO RECOGNIZE QUALITY ACHIEVEMENTS OFTO RECOGNIZE QUALITY ACHIEVEMENTS OF U.S.U.S. COMPANIESCOMPANIES  TO PUBLICIZE SUCCESSFUL QUALITYTO PUBLICIZE SUCCESSFUL QUALITY STRATEGIESSTRATEGIES  11STST PRESENTED IN 1988PRESENTED IN 1988
  3. 3.  AWARD IS NOT FOR SPECIFIC PRODUCTS OR SERVICE.AWARD IS NOT FOR SPECIFIC PRODUCTS OR SERVICE.  THE AWARD IS MANAGED BYTHE AWARD IS MANAGED BY 1)1) U.S. DEPARTMENT OF COMMERCE & TECHNOLOGYU.S. DEPARTMENT OF COMMERCE & TECHNOLOGY ADMINISTRATION ANDADMINISTRATION AND 2)2) ADMINISTERED BY THE AMERICAN SOCIETY FORADMINISTERED BY THE AMERICAN SOCIETY FOR QUALITY CONTROLQUALITY CONTROL  22 AWARDS ANUALLY INAWARDS ANUALLY IN 33 CATEGORIESCATEGORIES 1)1) MANUFACTURINGMANUFACTURING 2)2) SERVICESERVICE 3)3) SMALL BUSINESSSMALL BUSINESS 4)4) EDUCATIONEDUCATION 5)5) HEALTH CAREHEALTH CARE 6)6) NON-PROFIT ORGANIZATIONSNON-PROFIT ORGANIZATIONS
  4. 4. o   PRINCIPLES ENCOMPASS THE AWARDPRINCIPLES ENCOMPASS THE AWARD 1)1)AWARENESS OF QUALITY AS AN INCRESINGLYAWARENESS OF QUALITY AS AN INCRESINGLY IMPORTANT ELEMENT IN COMPETITIVENESSIMPORTANT ELEMENT IN COMPETITIVENESS 2)2)UNDERSTANDING OF THE REQUIREMENTSUNDERSTANDING OF THE REQUIREMENTS FOR QUALITY EXCELLENCEFOR QUALITY EXCELLENCE 3)3)SHARING OF INFORMATION ON SUCCESSFULSHARING OF INFORMATION ON SUCCESSFUL QUALITY STRATEGIES & THE BENEFITSQUALITY STRATEGIES & THE BENEFITS DERIVED FROM IMPLEMENTATION OF THESEDERIVED FROM IMPLEMENTATION OF THESE STRATEGIESSTRATEGIES
  5. 5. BALDRIGE AWARD : MAJOR CRITERIABALDRIGE AWARD : MAJOR CRITERIA 1.1. LEADERSHIPLEADERSHIP 2.2. INFORM ATION & ANALYSISINFORM ATION & ANALYSIS 3.3. STRATEGIC QUALITY PLANNINGSTRATEGIC QUALITY PLANNING 4.4. HUMAN SOURCE DEVELOPMENT ANDHUMAN SOURCE DEVELOPMENT AND PLANNINGPLANNING 5.5. MANAGEMENT OF PROCESS QUALITYMANAGEMENT OF PROCESS QUALITY 6.6. QUALITY AND OPERATIONAL RESULTSQUALITY AND OPERATIONAL RESULTS 7.7. CUSTOMER FOCUS AND SATISFACTIONCUSTOMER FOCUS AND SATISFACTION
  6. 6. BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUESBALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES EXAMINATION CATEGORIES/ITEMS POINT VALUESEXAMINATION CATEGORIES/ITEMS POINT VALUES 1)1) LEADERSHIP:LEADERSHIP: 9090 1.1)1.1) SENIOR EXECUTIVE LEADERSHIPSENIOR EXECUTIVE LEADERSHIP 4545 1.2)1.2) LEADERSHIP SYSTEM & ORGANIZATION ,INCLUDINGLEADERSHIP SYSTEM & ORGANIZATION ,INCLUDING ASSESSMENTSASSESSMENTS 2525 1.3)1.3) PUBLIC RESPONSIBILITY / CORPORATE CITIZENSHIPPUBLIC RESPONSIBILITY / CORPORATE CITIZENSHIP 2020
  7. 7. BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUESBALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES EXAMINATION CATEGORIES/ITEMS POINT VALUESEXAMINATION CATEGORIES/ITEMS POINT VALUES 2)2) INFORMATION & ANALYSIS 75INFORMATION & ANALYSIS 75 2.1)2.1) MANAGEMENT OF (QUALITY & PERFOMENCE)MANAGEMENT OF (QUALITY & PERFOMENCE) INFORMATION & DATAINFORMATION & DATA 1515 2.2)2.2) COMPETITIVE COMPARISONS & BENCHMARKINGCOMPETITIVE COMPARISONS & BENCHMARKING 2020 2.3)2.3) ANALYSIS AND USES OF COMPANY – LEVEL DATAANALYSIS AND USES OF COMPANY – LEVEL DATA 4040
  8. 8. BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUESBALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES EXAMINATION CATEGORIES/ITEMS POINT VALUESEXAMINATION CATEGORIES/ITEMS POINT VALUES 3)3) STRATEGIC PLANNING 55STRATEGIC PLANNING 55 3.1)3.1) STRATEGY DEVELOPMENTSTRATEGY DEVELOPMENT 3535 3.2)3.2) STRATEGY DEPLOYMENTSTRATEGY DEPLOYMENT 2020
  9. 9. BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUESBALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES EXAMINATION CATEGORIES/ITEMS POINT VALUESEXAMINATION CATEGORIES/ITEMS POINT VALUES 4)4)HUMAN RESOURCE DEVELOPMENT & MANAGEMENT 140HUMAN RESOURCE DEVELOPMENT & MANAGEMENT 140 4.1)4.1) HUMAN RESOURCE PLANNING & EVALUATIONHUMAN RESOURCE PLANNING & EVALUATION 2020 4.2)4.2) HIGH – PERFOMENCE WORK SYSTEMSHIGH – PERFOMENCE WORK SYSTEMS 4545 4.3)4.3) EMPLOYEES EDUCATION , TRAINING, & DEVELOPMENTEMPLOYEES EDUCATION , TRAINING, & DEVELOPMENT 5050 4.4)4.4) EMPLOYEE WELL – BEING AND SATISFACTIONEMPLOYEE WELL – BEING AND SATISFACTION 2525
  10. 10. BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUESBALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES EXAMINATION CATEGORIES/ITEMS POINT VALUESEXAMINATION CATEGORIES/ITEMS POINT VALUES 5)5) PROCESS MANAGEMENTPROCESS MANAGEMENT 140140 5.1)5.1) DESIGN & INTRODUCTION OF PRODUCTS / SERVICESDESIGN & INTRODUCTION OF PRODUCTS / SERVICES 4040 5.2)5.2) PROCESS MANAGEMENT: PRODUCT/ SERVICE PRODUCTIONPROCESS MANAGEMENT: PRODUCT/ SERVICE PRODUCTION AND DELIVERYAND DELIVERY 4040 5.3)5.3) PROCESS MANAGEMENT : SUPPORT SYSTEMSPROCESS MANAGEMENT : SUPPORT SYSTEMS 3030 5.4)5.4) MANAGEMENT OF SUPPLIER PERFOMENCEMANAGEMENT OF SUPPLIER PERFOMENCE 3030
  11. 11. BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUESBALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES EXAMINATION CATEGORIES/ITEMS POINT VALUESEXAMINATION CATEGORIES/ITEMS POINT VALUES 6)6) BUSINESS RESULTS 250BUSINESS RESULTS 250 6.1)6.1) PRODUCT AND SERVICE QUALITY RESULTSPRODUCT AND SERVICE QUALITY RESULTS 7575 6.2)6.2) COMPANY AND OPERATIONAL RESULTSCOMPANY AND OPERATIONAL RESULTS 130130 6.3)6.3) SUPPLIER PERFOMENCE RESULTSSUPPLIER PERFOMENCE RESULTS 4545
  12. 12. BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUESBALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES EXAMINATION CATEGORIES/ITEMS POINT VALUESEXAMINATION CATEGORIES/ITEMS POINT VALUES 7)7) CUSTOMER FOCUS AND SATISFACTION 250CUSTOMER FOCUS AND SATISFACTION 250 7.1)7.1) CUSTOMER AND MARKET KNOWLEDGECUSTOMER AND MARKET KNOWLEDGE 3030 7.2)7.2) CUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER RELATIONSHIP MANAGEMENT 3030 7.3)7.3) CUSTOMER SATISFACTION DETERMINATIONCUSTOMER SATISFACTION DETERMINATION 3030 7.4)7.4) CUSTOMER SATISFACTION RESULTSCUSTOMER SATISFACTION RESULTS 100100 7.5)7.5) CUSTOMER SATISFACTION COMPARISONCUSTOMER SATISFACTION COMPARISON 6060
  13. 13. BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUESBALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES EXAMINATION CATEGORIES/ITEMS POINT VALUESEXAMINATION CATEGORIES/ITEMS POINT VALUES 1)1)LEADERSHIP: 90LEADERSHIP: 90 2)2)INFORMATION & ANALYSIS 75INFORMATION & ANALYSIS 75 3)3)STRATEGIC PLANNING 55STRATEGIC PLANNING 55 4)4)HUMAN RESOURCE DEVELOPMENT & MANAGEMENT 140HUMAN RESOURCE DEVELOPMENT & MANAGEMENT 140 5)5) PROCESS MANAGEMENT 140PROCESS MANAGEMENT 140 6)6) BUSINESS RESULTS 250BUSINESS RESULTS 250 7)7) CUSTOMER FOCUS AND SATISFACTION 250CUSTOMER FOCUS AND SATISFACTION 250 TOTAL POINTS 1000TOTAL POINTS 1000
  14. 14. BALDRIGE AWARD CRITERIA FOCUSES ONBALDRIGE AWARD CRITERIA FOCUSES ON 77 KEY AREAS OFKEY AREAS OF BUSINESS PERFOMENCEBUSINESS PERFOMENCE 1.1. CUSTOMER SATISFACTION/RETENTIONCUSTOMER SATISFACTION/RETENTION 2.2. MARKET SHARE, NEW MARKET DEVELOPMENTMARKET SHARE, NEW MARKET DEVELOPMENT 3.3. PRODUCT AND SERVICE QUALITYPRODUCT AND SERVICE QUALITY 4.4. PRODUCTIVITY, OPERATIONAL EFFECTIVENESSPRODUCTIVITY, OPERATIONAL EFFECTIVENESS 5.5. HUMAN RESOURCE PERFOMENCE / DEVELOPMENTHUMAN RESOURCE PERFOMENCE / DEVELOPMENT 6.6. SUPPLIER PERFOMENCE / DEVELOPMENTSUPPLIER PERFOMENCE / DEVELOPMENT 7.7. PUBLIC RESPONSIBILITY/ CORPORATE CITIZENSHIPPUBLIC RESPONSIBILITY/ CORPORATE CITIZENSHIP
  15. 15. GOALGOAL CUSTOMER SATISFACTIONCUSTOMER SATISFACTION CUSTOMER SATISFACTIONCUSTOMER SATISFACTION RELATIVE TO COMPETITIORSRELATIVE TO COMPETITIORS CUSTOMER RETENTIONCUSTOMER RETENTION MARKET SHARE GAINMARKET SHARE GAIN MEASURES OF PROGRESSMEASURES OF PROGRESS PRODUCT & SERVICE QUALITYPRODUCT & SERVICE QUALITY PRODUCTIVITY IMPROVEMENTPRODUCTIVITY IMPROVEMENT WASTE REDUCTIONWASTE REDUCTION SUPPLIER QUALITYSUPPLIER QUALITY
  16. 16. Thank YouThank You

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