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2.3 Interviewing

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2.3 Interviewing

  1. 1. Museum Research Methods MUSM7034 Semester 1 2009 Session 2.2 Interviewing www.arts.usyd.edu.au/departs/museum http://musm7034.ning.com/
  2. 2. <ul><li>Industry standards </li></ul><ul><li>Outsource, or DIY </li></ul><ul><li>Recruiting, Briefing and Supervising </li></ul><ul><li>Interviewing basics </li></ul>1. Introduction
  3. 3. <ul><li>AMSRS </li></ul><ul><ul><li>Interviewer Quality Control Australia (IQCA) </li></ul></ul><ul><ul><li>ISO 20252 </li></ul></ul><ul><li>Interviewer training to follow standard procedures </li></ul>2. Industry standards
  4. 4. 3. Outsource or DIY <ul><li>Outsource </li></ul><ul><li>Higher cost </li></ul><ul><li>Less work for you </li></ul><ul><li>More certainty </li></ul><ul><li>DIY </li></ul><ul><li>Lower cost </li></ul><ul><li>Closer to the data </li></ul><ul><li>Need payroll system to deal with casual employees </li></ul><ul><li>Need to train and supervise casuals, staff or volunteers </li></ul>
  5. 5. <ul><li>Students or general online recruitment </li></ul><ul><li>Casual employees, ask for experience, look for social confidence (extravert) </li></ul><ul><li>Be specific about work conditions and pay rates </li></ul><ul><li>Training – take several hours to cover basics & practice </li></ul><ul><ul><li>If you take it seriously, they will too </li></ul></ul><ul><li>Supervising – onsite briefing for every project; look in on them every day; look at examples of completed questionnaires; give feedback </li></ul>4. Recruiting, training, supervising
  6. 6. 5. Basics <ul><li>Approach – eye contact and smile, opening phrase, assume success </li></ul><ul><li>Read questions as written – slowly and clearly </li></ul><ul><li>Recognise when answers don’t match the question </li></ul><ul><li>Probe without leading </li></ul><ul><li>Be legible </li></ul><ul><li>After each interview, go over the questionnaire and check all answers </li></ul><ul><li>Quality data is SPECIFIC AND DETAILED </li></ul><ul><li>“ It’s alright” is neither. </li></ul>
  7. 7. 6. Coffee Cart Survey Timeframe <ul><li>Purpose of the survey </li></ul><ul><li>Who to interview </li></ul><ul><li>The questionnaire </li></ul>
  8. 8. Your experiences
  9. 9. <ul><li>Gillian Savage </li></ul><ul><li>Ph. 9954 0455 (business hours) </li></ul><ul><li>E. [email_address] </li></ul><ul><li>Ning. http://musm7034.ning.com/ </li></ul>Contact

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