Word of mouth marketing techniques wom

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Word of mouth marketing techniques wom

  1. 1. WORD OF MOUTH MARKETING CREATING BUZZNAPA CONSULTING GROUP 1
  2. 2. HOW TO USE WORD-OF-MOUTHMARKETING (WOMM) TECHNIQUESAND SOCIAL MEDIA TO DRIVEGROWTH BY CREATING A POSITIOVEBUZZ AROUND YOUR PRODUCT ORSERVICE. 2
  3. 3. TO APPRECIATE WOMM: FIRST YOUHAVE TO UNDERSTAND WHAT’SBROKEN WITH TRADITIONALMARKETING. 3
  4. 4. IS YOUR CAMPAIGN HAVING ANEGATIVE IMPACT ON YOURBRAND? 4
  5. 5. ONLY 18% OF TV ADSGENERATE POSITIVE ROI 5
  6. 6. 84% OF B2B CAMPAIGNSRESULTED IN LOWER SALES 6
  7. 7. 100% INCREASE IN AD SPENDING JUST TO ADD 1% - 2% IN SALES 7
  8. 8. ONLY 14% TRUST ADS 8
  9. 9. 69 % INTERESTED IN ADBLOCKING TECHNOLOGIES 9
  10. 10. TRADITIONAL MARKETING & ADVERTISING ADVERTISING CLUTTER MEDIA FRAGMENTATION CONSUMERS TUNED OUT LESS EFFECTIVE MORE EXPENSIVE LESS TRUSTED LOWER ROI 10
  11. 11. 1. 2. …the …the ..i got to ..i got to JESUS JESUS have an have an PHONE PHONE iPhone iPhone rocks! rocks!WOMM POWER 11
  12. 12. TWO THIRDS OF U.S. ECONOMONY DRIVEN BY WOM 12
  13. 13. POSITIVE CORRELATION TO BUSINESS GROWTH 13
  14. 14. BRAND ADVOCACY DRIVES BUSINESS GROWTH Harvard study 14
  15. 15. BRAND ADVOCACY EVEN MOREIMPORTANT THAN BRAND IMAGE OR BRAND SATISFACTION Harvard study 15
  16. 16. LAW OF FEW 10% INFLUENCE PURCHASING BEHAVIOR OF OTHER 90% 16
  17. 17. 91% LIKELY TO BUY ON RECOMMENDATION 17
  18. 18. 92% PREFER WOMRECOMMENDATION 18
  19. 19. BRAND ADVOCATES AVERAGE CUSTOMERS, CLIENTS, CONSUMERS 19
  20. 20. WOMM CHARACTERISTICSHOMOPHILYHAWTHORNE EFFECTCONVERSATION: DIALOGUEEXPRESSIONINVISIBLE NETWORKSLINKSSIX DEGREES OF SEPARATIONDIGITAL MEDIAMUCH HIGHER LEVEL OF TRUSTHUMILITY 20
  21. 21. WOMM = C2C CONVERSATION Consumer-to-consumer conversation 21
  22. 22. NOT …TRADITIONAL MARKETING & ADVERTISING 22
  23. 23. BUZZ = INFECTIOUS CHATTER WHAT’S HOT WHAT’S ATTRACTIVE 23
  24. 24. VEHICLE FOR CONTAGION PERSON-TO-PERSON TALKING TALKING BY PHONE SOCIAL MEDIA TOOLS SMS E-MAIL IM BLOGGING VBLOG WRITING 24
  25. 25. WHO ARENETWORKHUBS CONNECTORS ALPHAS OPINION LEADERS SNEEZERS PEERS 25
  26. 26. LINKS OR NODES SPREAD BUZZ NODENETWORK NETWORK A B TRUSTED CHANNEL 26
  27. 27. CORRELATION BETWEENNETWORK HUBS AND EARLYADOPTERS. 27
  28. 28. LINKS FUEL DIFFISUIONA NETWORK OF 100 PEOPLE = 4,950 POSSIBLE LINKSA NETWORK OF 1,000 PEOPLE = 500,000 POSSIBLELINKS Six degrees of separation concept (a/k/a small world phenomenon) 28
  29. 29. AVERAGE PERSON HAS …11 TO 12 INTIMATE CONTACTS150 SOCIAL CONTACTS500 TO 1,500 WEAK TIES 29
  30. 30. HOMOPHILY BIRDS OF A FEATHER FLOCK TOGETHER The term homophily stems from study of social networks. 30
  31. 31. CLUSTERSInterests hobbies beliefs age gendersocial class ethnicity religion valuespolitics geography education occupation 31
  32. 32. ALL ABOUT… INTERACTION IN & AMONG INVISIBLE NETWORKS 32
  33. 33. LEAPFROGGING TECHNIQUES Aqua Teen WOMM umbrella term• Buzz marketing – Special hook, event, promotion. Aqua Teen Hunger Force Boston Bomb Scare• Viral marketing – Branded material, websites, blogs, advergames, widgets, bligets, videos, utilities, collaboration tools etc. that sneezers spread. ParkRidge47, Vote Different• Influencer marketing – Identifying and finding the influencers• Evangelist marketing – Turning most loyal customers into citizen marketers• Street marketing Buzz Oven – Interacting at popular offline places like Buzz Oven• Stealth / Undercover marketing – Bree, lonelyGirl15 BreeSource: Justin Kirby, & Paul Marsden (2006). Connected marketing. Oxford, UK: Butterworth-Heinemann. 198YouTube 33
  34. 34. WIDGET & BLIDGET 34
  35. 35. SOCIAL MEDIASocial media describes the online technologies and practices that people use to share opinions, insights,experiences, perspectives and media itself. Social media can take many different forms, including text,images, audio, and video. These sites typically use technologies such as blogs, message boards, podcasts,wikis, and vlogs to allow users to interact. Source: Wikipedia 35
  36. 36. BUZZ MARKETING WITH BLOGS… BLOGVERTORIAL BUSINESS BLOG FAUX BLOG 70 million blogs in just 4 years. 120K blogs being added each day. 36
  37. 37. SEEDING…STIMULATING DISCUSSIONPROMO EVENTREDUCED PRICINGFREEWAREGAMEDEMOTRIALBETA 37
  38. 38. ASK YOURSELF…How does information flow in my industry?Where do people get their information?Does information flow in a centralized way?How do consumers interact in my industry?Do they hangout in networks?How big are these networks?Is my industry conservative?What influences my customers?Who influences my customers?Is my product risky? 38
  39. 39. BUZZ MISTAKES…FOCUSING JUST ON OPINION LEADERS(1%)NARROWLY PROFILING CONNECTORSNO STORYOVERSELLING 39
  40. 40. BUZZ GUIDELINES SUPERIOR EXPERIENCE CONTAGIOUS PRODUCT SUPERIOR QUALITY UNDERPROMISE OVERDELIVER ANTICIPATION REACH 10% - 15% TRUTH 40
  41. 41. IDEAL BUZZ CANDIDATES… REQUIRE NO ADVERTISING LEAVE A TRACE NETWORK EXTERNALITY INCREASE COMPATABILITY INCREASE TRANSPARENCY SELF CONTAINED 41
  42. 42. e-marketing & strategy consultant Kameran Ahari http://gotastrategy.typepad.comNapa Consulting Group 42

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