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Career counseling case


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This is a case presentation for a client experiencing career indecision.

Published in: Education, Career, Business
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Career counseling case

  1. 1. WINTERTemplate Case Study Presentation Career Counseling
  2. 2. WINTERTemplate“Wherever God has put you—that is your vocation. It is not what we do, but how much love we put into it. We ourselves feel that what we are doing is just a drop in the ocean. But if that drop was not there, I think the ocean would be less by that missing drop.” --Mother Theresa
  3. 3. WINTERTemplate •Identifying data •Presenting career concerns/issues •Relevant career history •Self: Abilities/Interests •World of Work: Work Environment •Treatment Plan (based on any of the career development theories) •Summary of Counseling sessions
  4. 4. Mr. X is 28 years old.  He was born on November 25, 1984. a graduate of Bachelor of Science in Computer Science with specialization in Information Technology (IT).  He is single and is working as a Reports Analyst in a Call Center in Makati. Identifying Data
  5. 5. • Race – Filipino • University Classification- Graduate Student • Living Situation – Mr. A is self-reliant. After his parents, separated he lived on his own. His parents separated when he was in 2nd year College. From that time on, he became a working student. Identifying Data
  6. 6. Identifying Data Manner of dressing- well-groomed and appropriately-dressed Physical Appearance- has medium body built and has fair complexion. He has dark brown hair and is 5’7” in height. General Self-Presentation – appeared worried about his decision to shift careers and was also open in sharing his concerns
  7. 7. Since their business in Iloilo went bankrupt and his parents separated, he had to stop schooling in college for awhile (3 years) to save up for his tuition. Also, since they are just 2 children in the family, he said he really loves being with children. According to him, simply being with children reminds him of being carefree and trusting. That is why, he said that this interest in children drove or pushed him to consider a course in Education. Background Information Relevant History
  8. 8. After being exposed to community service as a volunteer teacher and his exposure to Special Education, he has developed interest in the field of Education. He took the entrance exam for Master of Education major in Special Education last month in La Salle and he passed the test. Presently, he is taking his graduate studies and is being active doing volunteer work as a teacher aide in a Learning Center for children with special needs. Background Information Relevant History
  9. 9. WINTERTemplate New attitudes towards work - (before Mr. A was a working student and BPOs are accepting students who are not yet graduates)  Now that he has earned his college degree and is a graduate student, he would really like to follow his passion and be true to himself  He would like to follow his interest and be true to his value system --- that a profession or a job is a vocation and not just a mere source of income Presenting Career Concerns/Issues
  10. 10. Mr. A is worried that if he shifts from the BPO to the academe setting that he might encounter financial concerns or problems Non-event – promotion that did not happen Mr. A is torn between following his heart and the financial gain in his current job Presenting Career Concerns/Issues
  11. 11. WINTERTemplate Relevant Career History 2007 – 2011 ---Call Center Agent May 2011 – Present--- Reports Analyst
  12. 12. Interests: Teaching, Facilitating, Continuous Learning & Growth, Having a People-Oriented Job Abilities: good interpersonal skills & communication skills, computer skills and organizational skills Personal Goals: To be able to inspire, motivate and encourage others. To make a difference in an individual’s life. Self: Abilities/Interest
  13. 13. Behavioral Observations Mr. A appears to be well-mannered and well- dressed.  He appears to be a person who is open and the one who would usually initiate a conversation with others.  He is very expressive and appears to be at ease in front of people or mingling with people. Also, according to my friend (who referred him to me) Mr. A is a friendly person and that it is easy to get along with him.
  14. 14. WINTERTemplateAccording to Mr. A he has a does not shy away from social situations. He also indicated that he prefers not be smothered in a routine job.  He said he is really into pursuing higher learning and desires to be really in a vocation that is in line with his specialization right now. Behavioral Observations
  15. 15. World of Work: Work of Environment Currently, Mr. A is working in a call center that is why it is totally off tangent from his Graduate Studies in education. His work involves preparing reports regarding the quality and quota of calls per team. Desk-bound job
  16. 16. • Values are “beliefs that are experienced by individual as standards regarding how he or she should function” (Brown, 2003, p. 49) • Values are important not only in the selection of life roles but also in the satisfaction derived from life roles (Brown & Crace, 1996). Treatment Plan (Brown’s Value- Based Theory)
  17. 17. WINTERTemplate Treatment Plan (Brown’s Value- Based Theory) • Brown’s choice of focus on work values and cultural values is related to the identification of work values as a critical variable in career development, and evidence that cultural values also play an important role in career development (Brown, 2002, 2003).
  18. 18. Treatment Plan (Brown’s Value- Based Theory) • Individuals are exposed to different values throughout their lives from many different sources, such as family, peers, environment and the media (Patton & McMahon, 2006, 40). • If an individual from a collectivist culture had to make a career decision, that individual may turn to their parents or elders to make decisions for them, or at least seek their advice prior to making any decisions (Patton & McMahon, 2006, 40).
  19. 19. Treatment Plan (Brown’s Value- Based Theory) • Values develop because of interactions between innate personal characteristics and external experiences. • As values are formed they become crystallized in the mind of the individual and prioritized, and this relates to cognitive clarity (Brown, 1996).
  20. 20. 1. Work values that are high in priority are the most important determinants of choice from among alternatives. 2. An individual’s value system is learned from the society they grow up in, and thus this society is of great influence when career decisions are made. 3. Culture, sex and socioeconomic status affect the opportunities an individual is offered. 4. Choices that are in line with an individual’s values is essential to career satisfaction. Role of values in the Career Decision -Making Process (Brown & Crace, 1996)
  21. 21. WINTERTemplate Role of values in the Career Decision -Making Process (Brown & Crace, 1996) 5. Life Satisfaction is the result of role interaction. 6. An individual’s level of functioning correlates with their values; high- functioning individuals have crystallized and prioritized values. 7. Success in any role depends on the abilities required to perform the role’s functions.
  22. 22. Brown’s Value-Based Theory • Brown’s value-based theory examines an individual’s values and how they influence their career choice decisions. • Despite the fact that it focuses on values, it is a holistic approach that covers an individual’s environment and their culture (Oxbridge,n.d.)
  23. 23. Client’s Concerns • Financial concerns • Career opportunities that can satisfy values • Changes to increase the satisfaction he derives from other life roles
  24. 24. The Counselor needs to assess if there are: • Important intrapersonal value conflicts. • Issues relating to intrapersonal and interpersonal conflicts that may be contributing to client career dissatisfaction. • Values that have been crystallized and prioritized. Using Brown’s Value-Based Approach
  25. 25. WINTERTemplate Using Brown’s Value-Based Approach The Counselor needs to assess: • Degree of client flexibility related to geographical location, training opportunities, and qualifications.
  26. 26. Client’sAction Plans • Journaling • Maintain scholarship in Grad School • Get more units in Grad school next term • Take the LET in 2013 • Save money to have buffer for career shift to the academe setting • Apply as research assistant to get extra income • Apply in schools next school year (June)
  27. 27. Summary of Counseling Sessions Week 1: Personal Philosophy “To use the talents and gifts that God has given me for the betterment of others.” Week 2: Schedule on an Ordinary Day Work begins at 8 pm to 5am then sleeps from 6 am to pm. Then he prepares his school requirements for grad school, does his errands, then prepares himself to work.
  28. 28. Summary of Counseling Sessions Week 3: Career Lifeline • Born Nov. 5, 1984 • 1992 –entered elementary • 1997 –graduated elementary • 2001 – graduated Highschool • 2002- entered College • 2007 – joined the BPO industry • 2007-2011 –Call Center Agent • 2011 – entered Graduate School (Master of Education) • May 2011 – present – Reports Analyst A3 • 2012 (present) – currently taking Graduate School and working in the BPO industry and reflecting on shifting to the Academe Setting
  29. 29. Week 4: Client’s Hopes • To finish graduate school. • To work in a field that really makes him happy and in line with his interests, preferences and value system. • To have a house and a happy family. • To be able to provide for the family. • To live a happy and fulfilled life with his loved ones. Summary of Counseling Sessions
  30. 30. WINTERTemplate Summary of Counseling Sessions Week 5: Client’s Fears • To die without even living his dreams and doing what he is called to do. • To be trapped in a job just because of financial gain. • To be stuck in a rut --- monotonous or routine job that makes him stagnant.
  31. 31. Summary of Counseling Sessions Week 6: Boat Activity  Mr. A said that the ocean is full of surprises and is very unpredictable just like his journey in life.  He said that as the Captain of the ship, he has to be on his guard to be able to maneuver the boat to safety.  He said that his compass is God to give him wisdom and discernment in his decisions.
  32. 32. Summary of Counseling Sessions Week 7: Positive Qualities • Calm and collected • Excellent communication skills • People-person • Patient • Well-rounded • Spiritual
  33. 33. Week 8: Career Life Plan and Eulogy • To join the academe setting in 2013. • To earn degree in 5 years (2017). • To have his own family when he is 35. • To pursue PhD after earning his masters. • To have 2 kids. • To have a happy family life and a profession that he would consider a vocation or a calling. Summary of Counseling Sessions
  34. 34. Week 8: Eulogy I am blessed to have met my husband. The years that we were together were the happiest years of my life. We have 2 beautiful children. My husband loved our children more than life itself. He was a loving father and our children were very close to him. My husband enjoyed being an educator. It was his vocation and calling. Eventhough he spent a lot of hours working, he always made sure to take time for his family and was always there when needed. My husband was well loved by his friends, colleagues and family. He was very loving and kind-hearted.
  35. 35. Summary of Counseling Sessions Week 9: Brown’s Theory (previous discussion) Week 10 & 11: Job Announcements • Professor in the Academe Setting • Training & Development Officer in the Corporate Setting • Consultant
  36. 36. In Summary • If we are clear with our values and priorities in life, role conflict or balancing our personal and professional life would be easier. • Thus, life satisfaction would result because of the smooth role interaction that we portray for our different life roles. • Brown’s Theory says “…individuals must maintain their personal values, while balancing their workplace values.”
  37. 37. “Be satisfied with what you can do, since this satisfies God, but do not spare yourself in what you can do with the help of grace. Be convinced that, provided you are willing, you can do more with the help of God’s grace than you imagine.” -- St. John Baptist de La Salle