Who Wants To Be A Communicator


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Slide Deck to Describe the Features of OCS that I find Important and a Paradigm of Who Wants to be a Millionaire as a way to demonstrate it.. (Thanks to @MissRogue) for the idea...

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  • This is how the Counter looks like:At the left hand side, there’s a list of TANGIBLEscenarios that apply to your organisation and to your users. The cost of these scenarios (such as, a price of a plane ticket, monthly hosting cost of your conference bridge, etc.) will be determined with your team.These scenarios are joined with the transactions that are generated by your users. The tangible benefits at the right hand side are calculated from your users’ activities and from the estimated cost of each scenarios.At the bottom of the report, there’s a summary of the benefits realised in 4 categories: productivity benefits, cost reduction, reduction of carbon emission and less trees cut.<CLICK>
  • Who Wants To Be A Communicator

    1. 1.
    2. 2. Presentation Rationale<br />This is a presentation I did for an audience to explain how Microsoft OCS works and also to demonstrate its features during the Phone a Friend and ask the Audience bit..<br />Sounds available at http://www.bryanturner.org/funstuff/who_wants_to_be_a_millionaire_soundclips.htm<br />I have had to delete some screen-grabs to protect the innocent!<br />
    3. 3. 50:50<br />15<br />€1 Million<br />14<br />€500,000<br />Welcome toWho Wants to be a Communicator<br />13<br />€250,000<br />12<br />€125,000<br />11<br />€64,000<br />10<br />€32,000<br />9<br />€16,000<br />8<br />€8,000<br />7<br />€4,000<br />6<br />€2,000<br />5<br />€1,000<br />4<br />€500<br />3<br />€300<br />2<br />€200<br />1<br />€100<br />
    4. 4. €<br />What problem are we addressing?<br />Too Many Channels to keep up with!<br />Telephony – Voice Mail<br />Everything is emailed to me!!!<br />All of the above<br />
    5. 5. Old Telecommunications WorldMany proprietary systems<br />Many “islands” of communications<br />Closely tied to hardware<br />Hard to integrate <br />Multitude of clients<br />No or limited public APIs<br />Hard to customize<br />Hard to extend<br />Requiring specialized resources<br />For development<br />For maintenance<br />EnterpriseTelephony<br />Voice Mail<br />VideoConference<br />AudioConference<br />WebConference<br />InstantMessaging<br />E-Mail<br />
    6. 6. € 2<br />What do the Initials OCS stand for<br />Occasional Calls and Solicitations<br />Office Communications Server<br />Ordinary Civil Servants<br />Office for Credit Standards<br />
    7. 7. Lots ofTools<br />Video<br />Conferencing<br />Cell Phone<br />E-Mail<br />Fax<br />Voice Mail<br />Desk Phone<br />Multiple communication methods<br />Different interfaces and technologies<br />Lack of integration<br />
    8. 8. Convergence<br />
    9. 9. € 3<br />Is there a Green Issue here<br />Minister John Gormley likes OCS<br />OCS uses less fuel?<br />Yes, Eat your greens at every meal<br />There is huge potential for Energy Saving and Reduced Carbon Footprint<br />
    10. 10. 10<br />The Management Challenge to “Go GREEN”<br />Facilitate <br />Work from home<br />We are doing a lot of “green” initiatives, but do we believe in it?<br />Buy carbon credits to offset air travel<br />Solar panels on rooftops?<br />“green”versions Think Green First<br />Invest in hybrid vehicles<br />Utilize Smart Technology in boardrooms <br />Pay for employees public transportation<br />Change purchasing behavior<br />
    11. 11. 11<br />Why are we worried about Energy?<br />Energy Costs expected to rise 7.2% from 2008 – 2010 combined with consumption increase of 1.8%, leading to a cost increase of over 7.0%.Wages are only expect to rise 3.2%*<br />energy costs<br />Commercial electricity costs continue to rise (source: EIA)<br />IT typically represents 30 percent to 40 percent of a company’s energy consumption. A recent study found that energy consumed by servers and related infrastructure equipment around the world doubled between 2000 and 2005** <br />Network12-15% and growing<br />network Energy<br />HVAC<br />Loss<br />Servers & <br />Storage<br />Lighting<br />Source: *Energy Information Administration; **Deloitte Consulting - Green IT. The Fast-track to Enterprise Sustainability<br />11<br />
    12. 12. OCS transactions – <br />historical data (real-time)<br />List of scenarios<br />ROI Calculator<br />
    13. 13. € 5<br />How Many Computers do you have?<br />12,000<br />Over 20,000<br />15,000<br />Not Enough, say the PC Manufacturers<br />
    14. 14. The Enterprise<br />We have Enterprise Infrastructure<br />We have Enterprise Software<br />Have to think as an enterprise<br />Security<br />Shared Services<br />Service Delivery<br />
    15. 15. Infrastructure ChallengesParallel Investments<br />Voice communications through PBX<br />E-mail communications through PCs<br />Fax, Post-its, CRM, Voicemail, Mobile Telephony<br />
    16. 16. € 10<br />Can I use OCS to communicate to people outside my Organisation<br />Its Very Complicated – use the Phone<br />Yes.<br />No. Certainly not.<br />Only if you use SKYPE <br />
    17. 17. 15<br />€1 Million<br />14<br />€500,000<br />13<br />€250,000<br />12<br />€125,000<br />11<br />€64,000<br />10<br />€32,000<br />9<br />€16,000<br />8<br />€8,000<br />7<br />€4,000<br />6<br />€2,000<br />5<br />€1,000<br />4<br />€500<br />3<br />€300<br />2<br />€200<br />1<br />€100<br />
    18. 18. What about Federation...<br />
    19. 19. € 20<br />Can I See people when I talk to them using OCS<br />Its Very Complicated – why do you want that<br />No<br />Yes, if you have a camera connected to you Computer<br />If you have a picture of them...<br />
    20. 20. Point to Point Conversation<br />
    21. 21. € 40<br />What is Presence?<br />What happens when you visit a Medium<br />What you get for Christmas?<br />A Visual Representation of Someone Being Online / Offline using Colours<br />Not sure... <br />
    22. 22.
    23. 23. € 80<br />Is Presence just available on the Client – or can I see when people are online elsewhere??<br />No. Just the Communicator Client<br />Its available on the Client and many other Applications<br />Presence is just available with OCS and isn't extended <br />You Do not need presence<br />
    24. 24. We can see presence within Applications<br />Throughout all toolsets - <br />Integral presence<br />Who wrote this?<br />Can Extend LOB applications<br />
    25. 25. Presence<br />Within MS Office <br />can see Authors, Contributors, team or whole organisation.<br />
    26. 26. Presence<br />In SharePoint<br />can see Team, Contributors, and Document Authors, etc<br />
    27. 27. Presence<br />In SharePoint<br />Can Have Collaboration, Authoring, Contributors.<br />
    28. 28. Presence In a LOB system<br />Expenses System is Online<br />Your approver is offline – choose another<br />- Expense system is offline for Data Transfer<br />- System will be back up at ****<br />Expenses System is Offline<br />
    29. 29. € 160<br />If I am “Online” Can everyone see my Presence<br />Yes, your presence is Available for all to see<br />No<br />Who would want to see you<br />You Do not need presence<br />
    30. 30. Presence<br />Presence is available for everyone who has access to your Network to see...<br />Can Set Presence to <br />Busy / DND / BRB or Offline<br />
    31. 31. € 320<br />Can I make a calls using OCS<br />Calls need a Telephone....<br />No<br />Isn’t there a phone on your desk?<br />Yes, you can make Calls<br />
    32. 32. Any / All of these will work!<br />Corded headsetPlantronics DA55<br />IP PhonePolycom CX700<br />USB headsetJabra GN9350<br />USB PhonePolycom CX200<br />USB webcamLifecam VX3000<br />Corded headsetPlantronics 520<br />
    33. 33. 15<br />€1 Million<br />14<br />€500,000<br />13<br />€250,000<br />12<br />€125,000<br />11<br />€64,000<br />10<br />€32,000<br />9<br />€16,000<br />8<br />€8,000<br />7<br />€4,000<br />6<br />€2,000<br />5<br />€1,000<br />4<br />€500<br />3<br />€300<br />2<br />€200<br />1<br />€100<br />
    34. 34. € 640<br />How does the Free / Busy feature work<br />You have to have someone type it in all the time<br />It synchronises with your Calendar and Updates it<br />It randomly guesses when you are out of office<br />You need to tell the client when you are away<br />
    35. 35. Free / Busy<br />System looks up your calendar and brings back the data to your client<br />
    36. 36. Free / Busy<br />Select Contact<br />Choose level<br />From Personal<br />To Blocked<br />
    37. 37. € 1280<br />Can I create Meetings and have people within and outside the organisation join in.<br />Why not meet physically<br />No way – not with this solution<br />Its very expensive and you may not use it.<br />Yes, the Live Meeting Facility allows this<br />
    38. 38. Round Table…<br />Enterprise presence<br />Instant messaging<br />Software-powered VoIP<br />Integrated device experience<br />Audio and video conferencing<br />Web conferencing<br />
    39. 39. Meetings<br />
    40. 40. € 2500<br />Can my IT Organisation Support me by remotely<br />Taking over my desktop – only when invited?<br />Yes<br />No way – not with this solution<br />Not much call for that nowadays..<br />That is a costly add on.. <br />
    41. 41.
    42. 42. € 5000<br />Do I have to Install this Locally? And is it Hard to do<br />This will take ages to install<br />And very costly<br />LGCSB are hosting the OCS infrastructure, need local clients<br />Everyone has to have their own Server<br />You will never manage it yourself<br />
    43. 43. OCS 2007 Architecture Overview<br />
    44. 44. Features<br />DMZ<br />Active Directory<br />Kilkenny<br />Laois<br />Waterford<br />Westmeath<br />LGCSB<br />Front-End Server(s)<br />(IM, Presence)<br />Backend<br />SQL server<br />Conferencing<br />Server(s)<br />Data<br />Audio/Video<br />Public IM Users<br />SIP<br />Certificate<br />Services<br />Remote Users<br />Access<br />Server<br />Federated Businesses<br />
    45. 45. € 10000<br />What are the benefits to my Organisation, Staff and Customers<br />Single Place of Messaging<br />Reduced Carbon Footprint<br />Increased Productivity – Responsiveness<br />All of the Above<br />
    46. 46. Benefits – The Usual Suspects…<br />Reliability<br />Reduced Carbon Footprint<br />Lower capital investment<br />Core business<br />Flat costs after that<br />
    47. 47. UC&C business benefits<br />
    48. 48. Are there any business benefits<br />“Irish workers are wasting approximately 73 mins per week playing phone tag”<br />Damovo Report, January 2008<br />73 minutes per week for 20+,000 Local Authority workers is over a huge amount in potential work<br />If we get back just 30 minutes per week for just 20%of the 20+,000 workers we can benefit hugely in productivity gains<br />Other Benefits<br /><ul><li> Reduction in need for travel (expenses + carbon footprint)
    49. 49. Improved internal communications (Live Broadcast)
    50. 50. Enhanced Intranet platform (increased collaboration) </li></li></ul><li>Employee benefits?<br />“OCS has improved a lot the communication in our team”<br />“Less email, single place for voicemail, SMS, quick conversations, makes home-working seamless”<br />“..wishing more people were set up…so easy to see if people are available or not”<br />“The ability to ‘tag’ a contact, ..to be alerted when he/she is available is particularly useful. I estimate that this function alone saves me 1 hour a week”<br />“.. instant messaging has allowed me to get quick answers to urgent questions while people were at meetings or on calls...” <br />“.. higher success rate in contacting people who are indicated as available…estimate that my success rate was > 90% compared with a normal rate of 40%”<br />“..Presence functionality... is an invaluable tool… minimises the amount of time wasted through incomplete calls and inefficient voicemail..”<br />“Each [video] conference call has the potential to save me up to 8 hours travel”<br />
    51. 51. 15<br />€1 Million<br />14<br />€500,000<br />13<br />€250,000<br />12<br />€125,000<br />11<br />€64,000<br />10<br />€32,000<br />9<br />€16,000<br />8<br />€8,000<br />7<br />€4,000<br />6<br />€2,000<br />5<br />€1,000<br />4<br />€500<br />3<br />€300<br />2<br />€200<br />1<br />€100<br />