Dr. Timothy Coombs            Eastern Illinois UniversityINTERNATIONAL CRISISCOMMUNICATIONTrendsInternational CrisesResear...
TRENDS Globalization Transnational  organizations Geographically dispersed supply chains Internet messaging Risk and ...
GLOBALIZATION Foreign trade Foreign direct investment Travel
TRANSNATIONAL Produce goods or market services in more  than one country   Home: where base of operations located   Hos...
TYPES OF INTERNATIONAL CRISES Host Crisis: isolated to one or so host  countries Global Crisis: home plus one or more ho...
HOST CRISIS
GLOBAL CRISIS COMPLETE
GLOBAL CRISIS SELECT
WHY DIFFERENCE MATTERS Host crises can be handled  ethnocentrically Global crises require international crisis  communic...
INTERNATIONAL CRISISCOMMUNICATION Communicating   crisis-related information to stakeholders in multiple countries.
SUPPLY CHAIN
SUPPLY CHAIN AND CRISES Raw  materials  Dirty Gold  Conflict Diamonds  Harmful leather Processing  Child labor  Env...
CHALLENGES Avoid  ethnocentrism Adapt to international stakeholders, role  of culture   What constitutes a crisis   Ho...
RESEARCH: RANGE OF CRISISMANAGERS Corporations NGOs Nations  (earliest international public  relations efforts) How do...
RESEARCH: APPROACHES Contextualresearch Comparative research
RESEARCH: BEYOND THERESPONSE Focus on public response  Crisis team actions Pre-crisis  Prevention  Preparation Post-...
FUTURE RESEARCH Fertileground for international crisis  communication More questions then answers at this point Only in...
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International Crisis Communication

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Overview of what is international crisis communication.

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International Crisis Communication

  1. 1. Dr. Timothy Coombs Eastern Illinois UniversityINTERNATIONAL CRISISCOMMUNICATIONTrendsInternational CrisesResearch Directions
  2. 2. TRENDS Globalization Transnational organizations Geographically dispersed supply chains Internet messaging Risk and crises
  3. 3. GLOBALIZATION Foreign trade Foreign direct investment Travel
  4. 4. TRANSNATIONAL Produce goods or market services in more than one country Home: where base of operations located Host: where other assets located NGOs are transnational too Can be transnational via supply chain
  5. 5. TYPES OF INTERNATIONAL CRISES Host Crisis: isolated to one or so host countries Global Crisis: home plus one or more host countries (includes supply chain) Complete Select
  6. 6. HOST CRISIS
  7. 7. GLOBAL CRISIS COMPLETE
  8. 8. GLOBAL CRISIS SELECT
  9. 9. WHY DIFFERENCE MATTERS Host crises can be handled ethnocentrically Global crises require international crisis communication
  10. 10. INTERNATIONAL CRISISCOMMUNICATION Communicating crisis-related information to stakeholders in multiple countries.
  11. 11. SUPPLY CHAIN
  12. 12. SUPPLY CHAIN AND CRISES Raw materials Dirty Gold Conflict Diamonds Harmful leather Processing Child labor Environmental damage Finished product
  13. 13. CHALLENGES Avoid ethnocentrism Adapt to international stakeholders, role of culture What constitutes a crisis How people react to crisis response efforts Adapt to media systems and online usage Conform to legal requirements
  14. 14. RESEARCH: RANGE OF CRISISMANAGERS Corporations NGOs Nations (earliest international public relations efforts) How does type of organization affect crisis communication?
  15. 15. RESEARCH: APPROACHES Contextualresearch Comparative research
  16. 16. RESEARCH: BEYOND THERESPONSE Focus on public response Crisis team actions Pre-crisis Prevention Preparation Post-crisis Learning Healing
  17. 17. FUTURE RESEARCH Fertileground for international crisis communication More questions then answers at this point Only increase in importance

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