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Government For The People, By The People, In the 21st Century

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My joint keynote with Jennifer Pahlka of Code for America at the Accela Engage conference in San Diego on August 5, 2014. We talk about current advances in technology, and how they call for anyone developing services to put their users at the center. In particular, we talk about how these lessons apply to government. Making government work by the people and for the people in a 21st century way is central to restoring faith in government.

Published in: Technology
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Government For The People, By The People, In the 21st Century

  1. Government For the People, By the People... In the 21st Century Jennifer Pahlka @pahlkadot Tim O’Reilly @timoreilly Accela Engage August 5, 2014
  2. @conference @timoreilly
  3. @conference @timoreilly
  4. @conference @timoreilly
  5. Lesson #1: Get creative with hardware, not just software
  6. Lesson #2: Build software “above the level of a single device”
  7. Lesson #3: Close the loop
  8. “What I learned from Google is to only invest in things that close the loop.” - Chris Sacca
  9. • Google home screen
  10. @conference @timoreilly
  11. @conference @timoreilly
  12. To what extent can reputation systems replace or augment regulation?
  13. Lesson #4: Measure and Respond
  14. The Lean Startup
  15. Minimum Viable Product “that version of a new product which allows a team to collect the maximum amount of validated learning about customers with the least effort.”
  16. Lesson #5: Do Less
  17. Simplification
  18. ` Lesson #6: Rethink workflows and experiences
  19. “Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work” - Aaron Levie of Box.net
  20. But there’s one big problem
  21. “We know about all these new technologies. What we don’t know is how to organize ourselves to use them effectively.” - An IT executive at Fidelity, during Q&A after a talk I gave there in 2008
  22. The same site that failed so miserably on October 1 had, by April 15, enrolled more than 8 million people!
  23. Rescuing healthcare.gov • A team of engineers. They came in and worked tech wizardry, right? • Maybe a bit of that, but most of the work was debugging the communications failures that led the contractors to build software components that didn’t work together.
  24. • 18 hour days • 100 days straight • Standup meetings focused on why people weren’t able to keep the promises they’d made to each other Mikey Dickerson Google Site Reliability Engineer
  25. DevOps “…it’s not about making developers and sysadmins report to the same VP. It’s not about automating all your configuration procedures. It’s not about tipping up a Jenkins server, or running your applications in the cloud, or releasing your code on Github. It’s not even about letting your developers deploy their code to a PaaS. The true essence of DevOps is empathy.” Jeff Sussna, “Empathy: The Essence of DevOps”
  26. 32
  27. 33 disruption values
  28. 34 Government can work for the people, by the people, in the 21st century, if we make it so.
  29. 35 for the people
  30. 36 for people
  31. #Accela @timoreilly ““User needs. An empathetic service would ground itself in the concrete needs of concrete people. ItUser needs. An empathetic service would ground itself in the concrete needs of concrete people. It’’s nots not about innovation, big data, government-as-a-platform, transparency, crowd-funding, open data, or civicabout innovation, big data, government-as-a-platform, transparency, crowd-funding, open data, or civic tech. Ittech. It’’s about people. Learning to prioritize people and their needs will be a long slog. Its about people. Learning to prioritize people and their needs will be a long slog. It’’s the kind ofs the kind of change that happens slowly, one person at a time. But we should start.change that happens slowly, one person at a time. But we should start.””
  32. #Accela @timoreilly
  33. 36
  34. #Accela @timoreilly
  35. #Accela @timoreilly
  36. 38
  37. 40
  38. 39 “One privilege the insured and well-off have is to excuse the terrible quality of services the government routinely delivers to the poor. Too often, the press ignores — or simply never knows — the pain and trouble of interfacing with government bureaucracies that the poor struggle with daily.” Ezra Klein, Washington Post
  39. 46
  40. 47
  41. @conference @timoreilly
  42. 49 for the people = for people = for users
  43. Government needs?
  44. Todd Park, US CTO
  45. 53
  46. 59 stakeholders
  47. 71 Government can work for the people by the people in the 21st century, if we make it so.
  48. 72 by the people
  49. @timoreilly
  50. @timoreilly
  51. @timoreilly
  52. 86
  53. 87 productive engagement
  54. 88
  55. ` Lesson #7: Rewrite for humans
  56. #Accela @timoreilly
  57. ` Lesson #7: Use the services you manage
  58. ` Lesson #8: It’s never right the first time (and it’s never finished)
  59. ` Lesson #9: There is no silver bullet
  60. #Accela @timoreilly ““User needs. An empathetic service would ground itself in the concreteUser needs. An empathetic service would ground itself in the concrete needs of concrete people. Itneeds of concrete people. It’’s not about innovation, big data,s not about innovation, big data, government-as-a-platform, transparency, crowd-funding, open data, orgovernment-as-a-platform, transparency, crowd-funding, open data, or civic tech. Itcivic tech. It’’s about people. Learning to prioritize people and their needss about people. Learning to prioritize people and their needs will be a long slog. Itwill be a long slog. It’’s the kind of change that happens slowly, ones the kind of change that happens slowly, one person at a time. But we should start.person at a time. But we should start.””
  61. 102 Government can work for the people, by the people, in the 21st century, if we make it so.
  62. 103 Government can work in the 21st century, if we make it so.
  63. ` Lesson #10: Start now
  64. 90 “The best time to have planted a tree was 20 years ago. The second best time is now.” -Chinese Proverb

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