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VNSG analytics day keynote

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My presentation at the VNSG Analytics Day (SAP Netherlands User Group)

Published in: Data & Analytics
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VNSG analytics day keynote

  1. 1. Timo Elliott SAP Innovation Evangelist, SAP Timo.Elliott@sap.com @timoelliott How Analytics Innovation is Driving Business Transformation
  2. 2. 2© 2019 SAP SE or an SAP affiliate company. All rights reserved. Get a 360 degree view of your business!
  3. 3. 3© 2019 SAP SE or an SAP affiliate company. All rights reserved. Augmented Analytics Experience Analytics Embedded Analytics [Data]
  4. 4. Embedded Analytics
  5. 5. 5© 2019 SAP SE or an SAP affiliate company. All rights reserved. ? ? ? ? Descriptive Analytics Predictive Analytics Diagnostic Analytics Prescriptive Analytics Analytics Value Continuum VALUE DIFFICULTY Types of analytics…
  6. 6. 6© 2019 SAP SE or an SAP affiliate company. All rights reserved. “10 years ago, we struggled to find ten ML/AI enabled business applications ... In five years, we will struggle to find any that aren’t.” Rita Sallam, Gartner AI-enabled business applications = “Continuous Intelligence”
  7. 7. 7© 2019 SAP SE or an SAP affiliate company. All rights reserved. Embedded machine learning and analytics Learning Recommender Job Analyzer Employee Self Service Bot Total Workforce Insights Resume Matching Manager & Administrator Self Service Bot Career Planning "People like me" Knowledg e Bots Payroll Fraud Detection SAP Fieldglass Live Insights Job Matching for Candidates Support and Productivity BotsJob Seeker Resume Ranking Intelligent Customer Experience Suite Lead Intelligence Customer Retention Ticket Intelligence Product & Offer Recommendation Influencer Map & Deal Finder Multi-Touch Customer Attribution Contextual Merchandizing Self-Writing Expense Computer Vision Receipts Anomaly Detection AI Expense Approvals Invoice Digitization AI Invoice Processing Itinerary Capture Chatbot BookingsRisk Impact Predictions Automated Duty of Care Proactive Assistant Semantic Contract Repository Item Recommendation Self-Service Contracts Attribute Normalization Semantic Search Item Normalization Sourcing Optimization Sourcing Recommendation Job Matching Timesheet Anomaly DetectionProgram Office Guidance Job Normalization Statement of Work Builder Contract Consumption SAP Tax Compliance Smart Automation Payment Block – Cash Discount at Risk Smart Alerts for Real Spend and P&L Analysis Demand-Driven Replenishment Adjustment Stock in Transit Sales Performance Prediction Cash Application MachineLearning Predictive Engineering Insights Predictive & Prescriptive Maintenance Demand Sensing Predictive Overall Equipment EffectivenessPredictive Quality Management Smart Worker Enablement on Shop Floor Supply Chain Segmentation Advanced Forecast AccuracyManufacturing & Supply Chain Chatbot Bookings
  8. 8. 8© 2019 SAP SE or an SAP affiliate company. All rights reserved. Big automation opportunities with machine learning! Source: Gartner, McKinsey % of time spent on activities that can be automated by adapting current technology Gartner: In 2018, half a billion users saved two hours a day, thanks to AI-powered tools Through 2023, AI will be one of the top workloads that drive infrastructure decisions.
  9. 9. 9© 2019 SAP SE or an SAP affiliate company. All rights reserved. SAP Tax Compliance Intelligent and automated tax controls through Machine Learning § Automatically detect tax deviations § Leverage historical information and ML to automatically classify work items and propose next steps § Gain reliable insights into tax compliance status and remediation § Reduce the risks and costs of inaccurate calculations and liability from noncompliance
  10. 10. 10© 2019 SAP SE or an SAP affiliate company. All rights reserved. Automatic Hit Processing and Predictive Analytics with Tax Compliance Manual Decision Automatically closed Manual Decision Mitigation triggered automatically Automated Machine Learning Upper Threshold Lower Threshold
  11. 11. 11© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  12. 12. 12© 2019 SAP SE or an SAP affiliate company. All rights reserved. Actionable insights Real-time analytics = fast enough to make a real difference in a real business process
  13. 13. 13© 2019 SAP SE or an SAP affiliate company. All rights reserved. Let you dance swan lake…
  14. 14. 14© 2019 SAP SE or an SAP affiliate company. All rights reserved. Deal intelligence Deal insights to grow your revenue, predictively Opportunity Score indicates probability of deal winning Key factors surfaces most influential features that affect the score Activity Summary shows how engaged is the account is in the deal cycle Activity Score feeds into the Opportunity Score and reflects the overall sentiment during the deal cycle. (Heat map indicates hot and cold areas of engagement during deal cycle) Indicates number of days left before close date Indicates number of days deal has been sitting in that phase and how it compares to average of all other deals Indicates Key Risks identified for the deal during that phase Indicates if the deal has slipped and if so how many times Indicates number of times the close date has been changed Indicates most recent change to opportunity amount Indicates if the deal status has been upgraded or downgraded Tell me what is going on with this opportunity
  15. 15. 15© 2019 SAP SE or an SAP affiliate company. All rights reserved. Customer Service Emails at BASF
  16. 16. 16© 2019 SAP SE or an SAP affiliate company. All rights reserved. Spotting Giant Hogweed – by Drone! Itelligence / Prodrone
  17. 17. 17© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  18. 18. 18© 2019 SAP SE or an SAP affiliate company. All rights reserved. Justice diversion
  19. 19. 20© 2019 SAP SE or an SAP affiliate company. All rights reserved. De-identified results very close to the original (Δ<5%) Before anonymization After anonymization
  20. 20. Augmented Analytics
  21. 21. 24© 2019 SAP SE or an SAP affiliate company. All rights reserved. The Next Big Wave of Analytics Months Days/hours Instant/in-line Time to insight Advanced insight High Low SAP BusinessObjects SAP Lumira SAP Analytics Cloud Augmented Analytics platforms Semantic layer- based platforms Visual-based data discovery platforms
  22. 22. 25© 2019 SAP SE or an SAP affiliate company. All rights reserved. By 2020, augmented analytics will be a dominant driver of new purchases of analytics and BI as well as data science and machine learning platforms, and of embedded analytics. By 2020, 50% of the analytic queries will be generated using search, NLP, voice or autogenerated. By 2020, 30% of today’s data scientist tasks will be automated. By 2021, conversational analytics and natural language processing (NLP) will boost analytics and BI adoption from 35% of employees to over 50% of an organization’s employees, to include new classes of users particularly in front offices. Gartner Predicts, Augmented Analytics
  23. 23. 26© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  24. 24. 27© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  25. 25. 28© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  26. 26. 29© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  27. 27. 30© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  28. 28. 31© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  29. 29. 32© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  30. 30. 33© 2019 SAP SE or an SAP affiliate company. All rights reserved. Conversation is the new UI: Finance Chatbot
  31. 31. 38© 2019 SAP SE or an SAP affiliate company. All rights reserved. Lincoln Sentry
  32. 32. 39© 2019 SAP SE or an SAP affiliate company. All rights reserved. San Francisco 49ers
  33. 33. 40© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  34. 34. 41© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  35. 35. 42© 2019 SAP SE or an SAP affiliate company. All rights reserved. Mobility services
  36. 36. 43© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  37. 37. 45© 2019 SAP SE or an SAP affiliate company. All rights reserved. SAP Analytics Cloud integrated in Business Applications.
  38. 38. Experience Analytics
  39. 39. 47© 2019 SAP SE or an SAP affiliate company. All rights reserved. Experience Management is at the heart of digital transformation WHAT Is happening? WHY Is it happening? Operational Data Experience Data
  40. 40. 48© 2019 SAP SE or an SAP affiliate company. All rights reserved. XM = O + X Experience Management with Qualtrics O-DATA: Operational data: speed, velocity, acceleration… X-DATA: Experience data: emotions and feelings
  41. 41. 49© 2019 SAP SE or an SAP affiliate company. All rights reserved. Porsche
  42. 42. 50© 2019 SAP SE or an SAP affiliate company. All rights reserved. Porsche
  43. 43. 51© 2019 SAP SE or an SAP affiliate company. All rights reserved. Porsche
  44. 44. 52© 2019 SAP SE or an SAP affiliate company. All rights reserved. Porsche
  45. 45. 53PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ “You can’t possibly read all of your customers’ survey responses. Text Analytics powered by Qualtrics instantly analyzes open text so you can understand what, in your customers and employees own words, matters most.” Text IQ
  46. 46. 54PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Driver IQ The actions to drive the most impact
  47. 47. 55PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Stats IQ Hidden Trends
  48. 48. 56PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Predict IQ Who’s most likely to churn?
  49. 49. 57© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  50. 50. 59© 2019 SAP SE or an SAP affiliate company. All rights reserved. Under the hood – how SAP and Qualtrics come together Survey Personalization Driver iQ Advanced Web Targeting & Triggering Manage Outreach and Optimize Response Rates Omni-Channel Survey Distribution Omni and Contextual Escalations Smart Routing across the Enterprise Proactive Alerting Closed Loop Follow Up Organizational / Service Benchmarking Reporting Executives to Front Line workers Case Management COLLECT ANALYZE ACT Action Planning & Service Recovery PAPER Omni Channel Feedback ASK SUNNY Stats iQ Text iQ Driver iQ Predict iQ Intuitive Survey Builder Survey Library Role Based Dashboards 360 Degree View of Customer Mobile Ticketing and Dashboarding App SAP process triggers event • Service ticket completion • Website visit • End of chat session X-data and O-data analysis • Sentiment, regression, trend • “Hidden” root cause / insights • Better predictions (e.g., churn) Insight triggers process within SAP systems • Human notification (e.g., role-based dashboard) • Decision recommendation • Automated action Systematized listening X+O analysis Systematized response 1 “Collect” interface 2 “Analyze” interface 3 “Act” interface
  51. 51. [Data]
  52. 52. 61PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ The essential first step to all of this: DATA “Data! Data! Data!... I can’t make bricks without clay!” — Sherlock Holmes
  53. 53. 63INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP HANA Cloud Services Business Data Platform for the Intelligent Enterprise
  54. 54. 65PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Data Intelligence foundation for the AI Assembly Line Learn • Streaming Data • Structured Data • Unstructured Data Connect Scale Consume • Data Hub Orchestration • Agile Data Preparation • Machine Learning • Deep Learning • Deploy Models • Monitor Performance • Refine and Enhance • Replace and Retire • Automate Business Processes • Visualize and Respond • Personalized Interaction
  55. 55. 66PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Data Warehouse Cloud Designed for Business Users Feature-Rich for IT Users Enabling the business to make data-driven decisions with the power of SAP HANA’s performance and advanced analytics in an enterprise-class data warehouse. Pre-built models and templates Flexibility to control costs and pay-for-what-you-use Integration to SAP and other data sources Cloud-based Advanced Analytics Out-of-the-box visualization Relational data ML/AI data Social data Cloud data
  56. 56. 67© 2019 SAP SE or an SAP affiliate company. All rights reserved. Augmented Analytics Experience Analytics Embedded Analytics [Data]
  57. 57. 68© 2019 SAP SE or an SAP affiliate company. All rights reserved. New technology Is bringing new opportunities
  58. 58. 69© 2019 SAP SE or an SAP affiliate company. All rights reserved. Remember, it’s all about PEOPLE! Spend as much time on analytics culture, organization, and processes as you do on technology
  59. 59. Timo Elliott SAP Innovation Evangelist, SAP Timo.Elliott@sap.com @timoelliott Thanks!

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