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The power of artificial intelligence vs the power of human intelligence

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My presentation from the Big Data Value Forum in Helsinki 2019

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The power of artificial intelligence vs the power of human intelligence

  1. 1. Timo Elliott, VP, Global Innovation Evangelist, SAP October 2019 The Power of Artificial Intelligence vs The Power of Human Intelligence @timoelliott
  2. 2. 2© 2019 SAP SE or an SAP affiliate company. All rights reserved. The power of artificial intelligence @timoelliott
  3. 3. 3© 2019 SAP SE or an SAP affiliate company. All rights reserved. “In 2021, AI augmentation will create >€2.6 trillion of business value and save 6.2 billion man-hours globally”* AI is a huge opportunity Source: Gartner *at 2,087 official work hours per person per year, that’s almost 30 million years of improved productivity!! @timoelliott
  4. 4. 4© 2019 SAP SE or an SAP affiliate company. All rights reserved. Every industry and line of business will benefit… “AI analytics could add around €12trn or 16% to annual GDP by 2030” McKinsey Source: McKinsey via the Economist @timoelliott
  5. 5. 5© 2019 SAP SE or an SAP affiliate company. All rights reserved. A lot of the efficiency gains will come from fixing what we’ve done wrong in the past… @timoelliott
  6. 6. 6© 2019 SAP SE or an SAP affiliate company. All rights reserved. BNP Paribas Hello Bank The problem: Very complex customer onboarding process 12+ applications 30+ manual steps >25 minutes @timoelliott
  7. 7. 7© 2019 SAP SE or an SAP affiliate company. All rights reserved. @timoelliott
  8. 8. 8© 2019 SAP SE or an SAP affiliate company. All rights reserved. @timoelliott
  9. 9. 9© 2019 SAP SE or an SAP affiliate company. All rights reserved. The Solution: Deploy 200+ Attended RPA bots Reduction in handling time > 80% Production in 6 weeks Major improvement in customer satisfaction BNP Paribas Hello Bank Processing time reduced from 25 to < 5 mins @timoelliott
  10. 10. 10© 2019 SAP SE or an SAP affiliate company. All rights reserved. More intelligent robotic process automation @timoelliott Robust Flexible Deeper Learning
  11. 11. 11© 2019 SAP SE or an SAP affiliate company. All rights reserved. Automation opportunities *Source: McKinsey 2016 “Up to 70% of finance tasks are potentially automatable with next-generation technologies” McKinsey @timoelliott
  12. 12. 12© 2019 SAP SE or an SAP affiliate company. All rights reserved. 40% 70% 94% @timoelliott
  13. 13. 13© 2019 SAP SE or an SAP affiliate company. All rights reserved. Situational Awareness What do I need to do right now? Prediction What can I expect to happen? Suggestion What do you recommend? Notification What do I need to know? Perception What’s happening now? Automation What should I always do? Prevention What can I avoid? Source: Ray Wang, Constellation Research Making every process self-learning and self-improving @timoelliott
  14. 14. 14© 2019 SAP SE or an SAP affiliate company. All rights reserved. Automated actions @timoelliott
  15. 15. 15© 2019 SAP SE or an SAP affiliate company. All rights reserved. Process mining @timoelliott Would you like to automate this?
  16. 16. 16© 2019 SAP SE or an SAP affiliate company. All rights reserved. Beware of artificial stupidity! @timoelliott
  17. 17. 17© 2019 SAP SE or an SAP affiliate company. All rights reserved. It’s all about data… It’s all about data! (and that’s usually a problem)… @timoelliott
  18. 18. 18© 2019 SAP SE or an SAP affiliate company. All rights reserved. Which of these images is a fake, created by a computer? @timoelliott
  19. 19. 19© 2019 SAP SE or an SAP affiliate company. All rights reserved. Fake Faces via Generative Adversarial Networks @timoelliott
  20. 20. 20© 2019 SAP SE or an SAP affiliate company. All rights reserved. Collaborative Robots @timoelliott
  21. 21. 21© 2019 SAP SE or an SAP affiliate company. All rights reserved. “Safety force field”
  22. 22. 22© 2019 SAP SE or an SAP affiliate company. All rights reserved. @timoelliott
  23. 23. 23© 2019 SAP SE or an SAP affiliate company. All rights reserved. The power of human intelligence @timoelliott
  24. 24. 24© 2019 SAP SE or an SAP affiliate company. All rights reserved. Digital transformation is something you do with people, not at them! @timoelliott
  25. 25. 25© 2019 SAP SE or an SAP affiliate company. All rights reserved. People are the most powerful ‘technology’ in your organization @timoelliott
  26. 26. 26© 2019 SAP SE or an SAP affiliate company. All rights reserved. What’s important… is knowing what’s important! @timoelliott
  27. 27. 27© 2019 SAP SE or an SAP affiliate company. All rights reserved. Augmented Human Intelligence @timoelliott
  28. 28. 28© 2019 SAP SE or an SAP affiliate company. All rights reserved. Augmented intelligence Which prospects should I call first? Which products should I try to sell them? How long will the deal take? Will it close this quarter? @timoelliott
  29. 29. 29© 2019 SAP SE or an SAP affiliate company. All rights reserved. Profile Learning history Interests Leadership Communications Business strategy Domain Experience Grade Effective speaking Cross-cultural management @timoelliott
  30. 30. 30© 2019 SAP SE or an SAP affiliate company. All rights reserved. 1. Decisions are more important than ever @timoelliott
  31. 31. 31© 2019 SAP SE or an SAP affiliate company. All rights reserved. AI Assistants for the enterprise Hi Thomas, What were the sales in Finland last year? How many days vacation do I have?
  32. 32. 32© 2019 SAP SE or an SAP affiliate company. All rights reserved. AI Autocomplete — coming to a role near you?! @timoelliott
  33. 33. 33© 2019 SAP SE or an SAP affiliate company. All rights reserved. User Behavior Mining
  34. 34. 34© 2019 SAP SE or an SAP affiliate company. All rights reserved. User Behavior Mining
  35. 35. 35© 2019 SAP SE or an SAP affiliate company. All rights reserved. Motochic “Having the right data, at the right time, from the right audience makes all the difference.” Kelly Williams Founder, MotoChic Gear @timoelliott
  36. 36. 36© 2019 SAP SE or an SAP affiliate company. All rights reserved. People Drive Innovation Optimizing Innovation & Product Development Cycles @timoelliott
  37. 37. 37© 2019 SAP SE or an SAP affiliate company. All rights reserved. The one thing we know about the future is that it’s going to be different from what we expect today… @timoelliott
  38. 38. 38© 2019 SAP SE or an SAP affiliate company. All rights reserved. People are the ultimate “innovation technology”... …so let’s spend more time on them than on algorithms! @timoelliott
  39. 39. Timo Elliott timo.elliott@sap.com @timoelliott Thank you!

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