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Experience Management powered by the Intelligent Enterprise

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Real-world examples of combining experience data (x data) and operational data (o data) to optimize every experience that matters -- powered by the latest technologies. Keynote from the SAP Festival in Brussels.

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Experience Management powered by the Intelligent Enterprise

  1. 1. Timo Elliott SAP Innovation Evangelist, SAP Timo.Elliott@sap.com @timoelliott Experience Management powered by the Intelligent Enterprise
  2. 2. 2© 2019 SAP SE or an SAP affiliate company. All rights reserved. Network & Spend Management Experience Management: Listen. Understand. Act Digital Core People Management Customer Experience Digital Supply Chain Employee Customer Product Brand Outcomes Insights Actions Optimize the experiences that matter
  3. 3. 3© 2019 SAP SE or an SAP affiliate company. All rights reserved. San Francisco 49ers
  4. 4. 4© 2019 SAP SE or an SAP affiliate company. All rights reserved. “Having the right data, at the right time, from the right audience makes all the difference.” Kelly Williams Founder, MotoChic Gear Motochic
  5. 5. 5© 2019 SAP SE or an SAP affiliate company. All rights reserved. New technology Is bringing new opportunities
  6. 6. 6© 2019 SAP SE or an SAP affiliate company. All rights reserved. win / win / win
  7. 7. 7© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  8. 8. 8© 2019 SAP SE or an SAP affiliate company. All rights reserved. 96% of the leaders say digital transformation is a core business goal compared with 61% for all others 92% of leaders report that they have mature digital transformation strategies and processes in place to improve the customer experience compared with just 22% of all others 48% of the top 100 leaders said that investing in digital skills and technology was most important for driving revenue in the next two years, compared with only 30% of others 7X As many of the leaders had invested in machine learning, (50% compared to 7%) Source: SAP Digital Transformation Executive Study with Oxford Economics sap.com/digitaltransformation
  9. 9. 9© 2019 SAP SE or an SAP affiliate company. All rights reserved. Now more than ever, being the best means making a difference The best-run businesses make the world run better
  10. 10. Timo Elliott SAP Innovation Evangelist, SAP Timo.Elliott@sap.com @timoelliott Thanks!

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