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Enabling Digital Business In An Age Of Disruption


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Presentation given by SAP Innovation Evangelist Timo Elliott in Reykjavik, Iceland, at an event organized by SAP Partner Applicon.

Published in: Technology

Enabling Digital Business In An Age Of Disruption

  1. 1. 1 Timo Elliott VP, Global Innovation Evangelist
  2. 2. 2 80% of CEOs think they deliver a superior customer experience Source: The New Yorker — but only 8% of customers agree. What Is Digital Disruption Really About?
  3. 3. Millennials trust strangers over family and friends. They lean on User-Generated Experiences for purchase decisions. Source: Brian Solis’ Future of Business, 2013
  4. 4. 73% of people surveyed wouldn’t care if the brands they use disappeared from their life. Source: Co.Exist
  5. 5. 5 Companies need to spend less time telling people how great they are, and more time being great
  6. 6. 6 Don’t be this guy
  7. 7. 7 This Doesn’t Help Much, Either…
  8. 8. 8 So — First, are you the taxi company, or Uber? (or both?) And second, how much time do you have? How can you balance the needs of today with the needs of the future?
  9. 9. 9 The Technology Drivers of Digital Business . : Hyper-connectivity Consumers are connected, machines are connected and new models of engagement are emerging. This is disrupting all the established rules around business channels. Supercomputing The limits of 20th century computing power are gone. Networking and in-memory computing allow for the creation of infinite new business opportunities Cloud computing Cloud computing will accelerate time to value, drive higher adoption of new technologies and connect value chains in real-time. Smarter world Sensors, robotics, 3D printing and artificial intelligence are the new normal. The new Outcome-Based Economy replaces products and services with outcomes. Business will manage products they are selling remotely. Cyber security With ever-increasing risk of corporate spying and digital theft, cyber-security must be addressed as organizations set and execute their digital strategy
  10. 10. 10 End-to-End Digital Business Solution Selected Digital Business Themes Balance the needs of today with a vision of the future Digitize the Customer Experience Digitize Financial Agility Digitize Resources in Realtime
  11. 11. 11 Digitize the Customer Experience
  12. 12. 12 We All Want Luxury Service
  13. 13. 13© 2014 SAP AG or an SAP affiliate company. All rights reserved. Burberry The benefits of the SAP HANA platform are significant with a hugely simplified footprint. We’re putting the whole business on the SAP HANA Enterprise cloud ” “
  14. 14. © 2014 SAP AG. All rights reserved. 14 Listening to Customers
  15. 15. 15 Creating New Products
  16. 16. 16 CenterPoint Energy
  17. 17. 17 The Connected Car Experience
  18. 18. 18
  19. 19. 19 19
  20. 20. 20 Digitize Resources in Real Time
  21. 21. 21 New Applications And Business Models Made Simple Weissbeerger Beverage Analytics
  22. 22. 22 Transport For London
  23. 23. 23 Lufthansa Systems LIDO Lufthansa integrated dispatch operations
  24. 24. © 2014 SAP AG. All rights reserved. 24
  25. 25. © 2014 SAP AG. All rights reserved. 25
  26. 26. 26 Kaeser Compressors Enabling Predictive Maintenance A global leader in air compressors ≈€500 million, 4,800 employees, 50 countries, partners in additional 60 countries
  27. 27. 27 Modeling Example E.g. Total energy consumption • Aggregation of 10 sec values • Calculation of typical consumption patterns • Pattern associated with each compressor and day Repeat for temperature, pressure, vibration, etc.
  28. 28. 28 Predictive Examples Model combines sensor readings and ERP data (location, type of usage, last service, etc.) • Status alerts: “Oil change / oil analyze / no action” • Predict machine failure 24 hours in advance
  29. 29. 29 Benefits Customers • Less downtime • Decreased time to resolution • Optimal longevity and performance Kaeser • More efficient use of spare parts, etc • New sales opportunities • Better product development “We are seeing improved uptime of equipment, decreased time to resolution, reduced operational risks and accelerated innovation cycles. Most importantly, we have been able to align our products and services more closely with our customers’ needs.”• Kaeser CIO Falko Lameter
  30. 30. 30 Kaeser Kompressoren – Just buy the air, not a compressor 30© 2015 SAP SE or an SAP affiliate company. All rights reserved.
  31. 31. 31 SAP HANA Cloud Platform - the Internet of Things enabled in-memory platform-as-a-service Machine Cloud (SAP) HANA Cloud IoT Services End Customer (On site) Business owner (SAP Customer) HANA Cloud Integration Business Suite Systems (ERP, CRM , etc.) SAP ConnectorDevice HANA Big Data Platform Data Processing Extended Storage Hadoop In-Memory Engines Streaming Storage ∞ HANA Cloud Platform Machine Integration Process Integration IoT Applications (SAP, Partner and Custom apps)
  32. 32. 32 Empowering Individual Performance
  33. 33. 33 IoT Equals…. Internet of Toilets?!
  34. 34. 34 Information Ecosystems 34
  35. 35. 35 Digitize Financial Agility
  36. 36. 36 Finance Can’t Just Look Backwards… "With 90% certainty, here’s where we closed last month…"
  37. 37. 37Internal Finance wants to be a business partner. And that requires better, more forward- looking data.
  38. 38. 38 Greater Speed Equals Better Business Partnership 89% 76% 94% 62% 54% 43% 50% 25% Reliable or very reliable Valuable or very valuable Effective or very effective analysis Well-aligned or very well-aligned with strategy Do Not Use Use Source: Grant Thornton, APQC FP&A report Influencing Corporate Performance with Stellar Processes, People, and Technology Feb 2015 Impact of rolling forecasts on business evaluation of finance department
  39. 39. 39 Impact of Predictive Analysis 95% 87% 71% 76% 55% 30% Effective Valuable Well-aligned Do Not Use Use Using advanced analytics in Finance results in better alignment, effectiveness, and value Source: Grant Thornton, APQC FP&A report Influencing Corporate Performance with Stellar Processes, People, and Technology Feb 2015
  40. 40. 40 Faster, Simpler, More Predictive Finance with In-Memory Computing 70% less reconciliation time ICO reconciliation 30% less processing time Financial Close 10% fewer fraud cases Risk & compliance – real time screening on anomalies 40% less posting corrections Financial Close 10% DSO reduction Receivables management 1,8 TB ERP Database Database footprint reduced from once 7.1 TB 80% less cost center re-org time Organizational change Soft close Intra-month. Information when & where needed 3% cash optimization Treasury
  41. 41. 4141 Enable the business to make better decisions in real time, anytime, anywhere Enable Finance executives to manage their operations more effectively . Accelerate key process cycle times and eliminate approval bottlenecks Q2C Dashboard CFO Central app . Receivable Manager with Financial Fact Sheet . Shopping Card approval Approve allCFO DashboardAnalytics Store Mobile Finance
  42. 42. Source: In-Memory Data Management: An Inflection Point for Enterprise Applications. Hasso Plattner Alexander Zeier 83% of finance executives want to provide a holistic view of financial and operational performance that can support strategy development.
  43. 43. 43 “Intricate calculations of sales by territories will appear as if by magic in the digital age ahead”
  44. 44. 44 Decision Cockpits
  45. 45. 45
  46. 46. 46 Reimagine the Boardroom as a True Digital Enterprise But Complexity in Business Processes, Decision Making, and Technology Stands in the Way CMO What if I could predict what each one of my 1.5 Million customers wanted before they even knew it? CPO What if procurement happened with no human intervention and parts reordered themselves? CFO What if our balance sheet, wrote itself? CEO What if I could ask any question of my business, and get insightful, fact based answers in seconds, not days CHRO What if I could simply click a button to get anyone, anywhere to work for us when we need it? CIO What if I was free to spend 90% of my budget on securing the future, instead of managing the past?
  47. 47. 47 SAP End-to-End Digital Business Solution
  48. 48. 48 SAP HANA Architecture: Revolutionary Speed and Agility
  49. 49. 49 SAP Offers the Only End-to-End Digital Business Solution
  50. 50. © 2014 SAP AG. All rights reserved. 50 DESIGN THINKING
  51. 51. 51 End-to-End Digital Business Solution Digital Business Themes Balance the needs of today with a vision of the future Digitize the Customer Experience Digitize Financial Agility Digitize Resources in Realtime
  52. 52. 52 The World Has Changed. How Are You Going To Transform Your Business?
  53. 53. 53 SOCIAL ANALYTICS MOBILE APPLICATIONS CLOUD NETWORKS From Technology to Simple Business Innovation S I M P L E
  54. 54. Thank You! Timo Elliott VP, Global innovation Evangelist @timoelliott