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Building the Intelligent Enterprise

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My keynote presentation at the SOA People conference in Brussels. Video available here: https://www.youtube.com/watch?v=EXQ0Ld6Uv-g

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Building the Intelligent Enterprise

  1. 1. INTERNAL Timo Elliott Global Innovation Evangelist, SAP Building The Intelligent Enterprise @timoelliott
  2. 2. 2© 2018 SAP SE or an SAP affiliate company. All rights reserved. The Intelligent Enterprise, by Analogy
  3. 3. 3© 2018 SAP SE or an SAP affiliate company. All rights reserved. Visibility
  4. 4. 4© 2018 SAP SE or an SAP affiliate company. All rights reserved. Focus
  5. 5. 5© 2018 SAP SE or an SAP affiliate company. All rights reserved. Agility
  6. 6. 6© 2018 SAP SE or an SAP affiliate company. All rights reserved. The Intelligent Enterprise
  7. 7. 7© 2018 SAP SE or an SAP affiliate company. All rights reserved. What is an Intelligent Enterprise? Are your products, services, and processes improving automatically over time, and as people use them?
  8. 8. Intelligent Technologies
  9. 9. 9© 2018 SAP SE or an SAP affiliate company. All rights reserved. Artificial intelligence will… smith?!
  10. 10. 10© 2018 SAP SE or an SAP affiliate company. All rights reserved. Robots, robots, robots…
  11. 11. 11© 2018 SAP SE or an SAP affiliate company. All rights reserved. AI can let you dance swan lake!
  12. 12. 12© 2018 SAP SE or an SAP affiliate company. All rights reserved. Turn winter into summer!
  13. 13. 13© 2018 SAP SE or an SAP affiliate company. All rights reserved. Turn day into night!
  14. 14. 14© 2018 SAP SE or an SAP affiliate company. All rights reserved. Which of these images is a fake, created by a computer?
  15. 15. 15© 2018 SAP SE or an SAP affiliate company. All rights reserved. Fake Faces via Generative Adversarial Networks
  16. 16. 16© 2018 SAP SE or an SAP affiliate company. All rights reserved. Voice Cloning and Deep Fakes
  17. 17. 17© 2018 SAP SE or an SAP affiliate company. All rights reserved. What if the real advantage of AI was something we thought of as quintessentially human?... TEAMWORK!
  18. 18. 18© 2018 SAP SE or an SAP affiliate company. All rights reserved.
  19. 19. 19© 2018 SAP SE or an SAP affiliate company. All rights reserved. Just 3% of companies say they are succeeding with digital transformation
  20. 20. Transform workforce engagement Deliver a step change in productivity Redefine the end-to-end customer experience
  21. 21. Redefine the end-to-end customer experience
  22. 22. 22© 2018 SAP SE or an SAP affiliate company. All rights reserved.
  23. 23. 23© 2018 SAP SE or an SAP affiliate company. All rights reserved.
  24. 24. 24© 2018 SAP SE or an SAP affiliate company. All rights reserved. SAP Customer Data Cloud SAP Marketing Cloud Market with Intelligence in the Moment SAP Sales Cloud Build Relationships and guide Customers throughout their journey SAP Commerce Cloud Personalized Shopping Experience across Touchpoints SAP Service Cloud Make Customers happy Introducing SAP C/4HANA, designed for the new customer experience
  25. 25. 25© 2018 SAP SE or an SAP affiliate company. All rights reserved. SAP C/4HANA Machine Learning & Predictive Scenarios Key Innovations Sales Service Ticket Intelligence Conversational Bot API Similar Tickets Recommendation Auto-scheduling and Task Dispatching* Solution Recommender * Parts Recommender* Service Assistant* Commerce Personalized CX Contextual Merchandizing Conversational Bot* In-Store Assistant* Marketing Product and Offer Recommendations Best Channel and Sending Time Affinity Scoring Sentiment Analysis Customer Attribution Brand Impact Smart Campaigns Lead Conversion Propensity* Customer Journey Insights* Customer Retention*SAP Leonardo This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. * Prototype / Planned This is the current state of planning and may be changed by SAP at any time. Deal Intelligence Lead Intelligence Account Intelligence Imagine Intelligence by Ricoh Deal Influencer Map Product Recommendations Smart Recommendations (CPQ) Intelligent SPM* Predictive Ordering* Predictive Forecasting* Sales Assistant*
  26. 26. 26© 2018 SAP SE or an SAP affiliate company. All rights reserved. From tools to tool services Tool usage information Location, alerts, geo-fencing Warranty, maintenance “Holes as a service”!
  27. 27. 27© 2018 SAP SE or an SAP affiliate company. All rights reserved. • 60% reduction in unscheduled system downtime and costly emergency service visits • Inventory savings of $10M • $30K annual savings realized by a paint production manufacturer • >300 “air as a service” customers Kaiser Kompressoren Predictive Maintenance Update
  28. 28. 28© 2018 SAP SE or an SAP affiliate company. All rights reserved.
  29. 29. 29© 2018 SAP SE or an SAP affiliate company. All rights reserved. SAP Asset Intelligence Network – Bridging OEMs and operators Manage ‘Equipment as a Service’ Service bulletins, recalls & warranty Performance Improvement (product & process) Quality, inspection & calibration results sharing Specifications & visual work instructions Business context for predictive maintenance Spare parts management Analyze equipment performance Visual audit & name plate recognition Asset perfor- mance & strategy mgmt. Commissioning & handover Model database Business partner network services Equipment register Machine records Private area
  30. 30. 30© 2018 SAP SE or an SAP affiliate company. All rights reserved.
  31. 31. Deliver a step change in productivity
  32. 32. 32© 2018 SAP SE or an SAP affiliate company. All rights reserved. The opportunities of new ways of working… Simpler 1000x fewer moving parts Lower running costs 10x more efficient, low maintenance Faster Faster acceleration More flexible Better use of interior space Safer Sets new records for safety Networked, intelligent Part of integrated system
  33. 33. 33© 2018 SAP SE or an SAP affiliate company. All rights reserved. Cloud = faster innovation Fast prototyping Easy connections Scale up and down
  34. 34. 34© 2018 SAP SE or an SAP affiliate company. All rights reserved. SAP HANA Platform – the gift that keeps giving… on HANA S/4HANATraditional DB 593 GB 118.6 GB 42.4 GB Current 8.4 GB IT Benefits Ÿ Reduced storage Ÿ Less replication Ÿ Less network load Ÿ Faster restart after failover Business benefits Ÿ Real-time data Ÿ Simulations Ÿ Flexibility Example with Finance data
  35. 35. 35© 2018 SAP SE or an SAP affiliate company. All rights reserved.
  36. 36. 36© 2018 SAP SE or an SAP affiliate company. All rights reserved. Landscape of “Blockchain Solutions” – exemplary and non-exhaustive Blockchains Distributed Ledger Technologies Public Enterprise / Permissioned Centralized / Trusted Persistence H L Fabric MultiChain Quorum Corda “Database” Ripple Stellar Nano Tangle Bitcoin Ethereum
  37. 37. 37© 2018 SAP SE or an SAP affiliate company. All rights reserved. A value-generating blockchain solution is made up of three components Technology Business processes Network + + Focus on the needs and processes of the enterprise Focus on the network of participants Blockchain requires participants to think beyond organizational boundaries Differentiating factor
  38. 38. 38© 2018 SAP SE or an SAP affiliate company. All rights reserved. Example Project: Improving Visibility in International Trade OEM planner processes the order and generates necessary PO‘s and WO‘s to component suppliers and EMS vendors 10 2 3 4 Retailer orders 20,000 laptops Component supplier dropships ordered components to EMS vendor EMS planner orchestrates the final assembly of laptops (BC Recording) EMS planner prepares shipping and customs documents (BC Recording) Carrier (Land/Ocean/Air) files the shipment documents to customs and receives export certificates (BC Recording) 5 Carrier crosses the border and files the required document Customs (BC Recording) 6 Customs agent validates the documents against BC records and issues the Entry Summary (BC Verification) Carrier delivers to Retailer and gets signature on the Proof of Delivery (BC Recording) 7 ASN Proof of Delivery Bill of Lading Customs Declaration Certificate of Origin Entry Summary Commercial Invoice Export Certificate 3 4 4 4 5 6 7 8 Sales Order Purchase Order Drop Ship Assembly Shipping Prep 8 Carrier PrepCustoms EntryClear CustomsDelivery Blockchain
  39. 39. 39© 2018 SAP SE or an SAP affiliate company. All rights reserved. Strong traction globally Key industries represented • Pharmaceuticals • Consumer Products • Automotive • Agriculture • Telecom • Retail • Logistics • High-tech • Aerospace & Defense • Industrial Machinery • Energy & Utilities • Public Services SAP Blockchain Co-Innovation Program with > 75 Customers
  40. 40. 40© 2018 SAP SE or an SAP affiliate company. All rights reserved. Other Projects… “At the end of its first life, a tire can be regrooved, then retread, then retread again, increasing your mileage by more than 300% ! ” “Complete traceability enabling the monitoring of the product’s quality from seed to end product.”
  41. 41. 41© 2018 SAP SE or an SAP affiliate company. All rights reserved. IoT & Analytics at STIB - MIVB “We move almost the entire population of Belgium once a week.”
  42. 42. 42© 2018 SAP SE or an SAP affiliate company. All rights reserved. Out of order… “It’s been days, why aren’t they fixed yet?!” Infectious ticket machines?!
  43. 43. 43© 2018 SAP SE or an SAP affiliate company. All rights reserved. Next Adjusting advertising based on traveler profile data and network data. Who was where, and how long could they see your advertising
  44. 44. 44© 2018 SAP SE or an SAP affiliate company. All rights reserved. Big automation opportunities with machine learning! Source: Gartner, McKinsey % of time spent on activities that can be automated by adapting current technology Gartner predicts: In 2018, half a billion users will save two hours a day, thanks to AI-powered tools
  45. 45. 45© 2018 SAP SE or an SAP affiliate company. All rights reserved. 40% 70% 94%
  46. 46. 46© 2018 SAP SE or an SAP affiliate company. All rights reserved. Deal intelligence Deal insights to grow your revenue, predictively Opportunity Score indicates probability of deal winning Key factors surfaces most influential features that affect the score Activity Summary shows how engaged is the account is in the deal cycle Activity Score feeds into the Opportunity Score and reflects the overall sentiment during the deal cycle. (Heat map indicates hot and cold areas of engagement during deal cycle) Indicates number of days left before close date Indicates number of days deal has been sitting in that phase and how it compares to average of all other deals Indicates Key Risks identified for the deal during that phase Indicates if the deal has slipped and if so how many times Indicates number of times the close date has been changed Indicates most recent change to opportunity amount Indicates if the deal status has been upgraded or downgraded Tell me what is going on with this opportunity
  47. 47. 47© 2018 SAP SE or an SAP affiliate company. All rights reserved. Actionable insights Real-time analytics = fast enough to make a real difference in a real business process
  48. 48. 48© 2018 SAP SE or an SAP affiliate company. All rights reserved. Build the Intelligent Enterprise Machine Learning Roadmap Excerpt Learning Recommender Job Analyzer Employee Self Service Bot Total Workforce Insights Resume Matching Manager & Administrator Self Service Bot Career Planning "People like me" Knowledg e Bots Payroll Fraud Detection SAP Fieldglass Live Insights Job Matching for Candidates Support and Productivity BotsJob Seeker Resume Ranking Intelligent Customer Experience Suite Lead Intelligence Customer Retention Ticket Intelligence Product & Offer Recommendation Influencer Map & Deal Finder Multi-Touch Customer Attribution Contextual Merchandizing Self-Writing Expense Computer Vision Receipts Anomaly Detection AI Expense Approvals Invoice Digitization AI Invoice Processing Itinerary Capture Chatbot BookingsRisk Impact Predictions Automated Duty of Care Proactive Assistant Semantic Contract Repository Item Recommendation Self-Service Contracts Attribute Normalization Semantic Search Item Normalization Sourcing Optimization Sourcing Recommendation Job Matching Timesheet Anomaly DetectionProgram Office Guidance Job Normalization Statement of Work Builder Contract Consumption SAP Tax Compliance Smart Automation Payment Block – Cash Discount at Risk Smart Alerts for Real Spend and P&L Analysis Demand-Driven Replenishment Adjustment Stock in Transit Sales Performance Prediction Cash Application MachineLearning Predictive Engineering Insights Predictive & Prescriptive Maintenance Demand Sensing Predictive Overall Equipment EffectivenessPredictive Quality Management Smart Worker Enablement on Shop Floor Supply Chain Segmentation Advanced Forecast AccuracyManufacturing & Supply Chain Chatbot Bookings
  49. 49. 49© 2018 SAP SE or an SAP affiliate company. All rights reserved. Customer Service Emails at BASF
  50. 50. Transform workforce engagement
  51. 51. 51© 2018 SAP SE or an SAP affiliate company. All rights reserved. Bentley Motors
  52. 52. 52© 2018 SAP SE or an SAP affiliate company. All rights reserved. Training recommendations
  53. 53. 53© 2018 SAP SE or an SAP affiliate company. All rights reserved. End-to-end employee experience 36% of employees say they would leave for a job with a more “digitally progressive” employer. Sungard Employee Experience Total Workforce Experience Apply Onboard Perform Learn Develop Collaborate Purchase Book Travel & Expense Manage Productivity/ Project Email Manage Assets Understand Total Rewards
  54. 54. 54© 2018 SAP SE or an SAP affiliate company. All rights reserved.
  55. 55. 55© 2018 SAP SE or an SAP affiliate company. All rights reserved. SAP to launch Intelligent Robotic Process Automation Solution Powered by SAP Leonardo for enabling Intelligent Enterprises Conversational AI (CAI) Intelligent Bot (RPA) Machine Learning (ML) § Chatbots to interface § Handover to execution bot Multiple bot workflows for handsfree execution Self-learning bots with dynamic adaptability, learn from exceptions Interact Execute Optimize Interfacing Performing tasks Robust bots and improve SAP Intelligent Robotic Process Automation
  56. 56. 56© 2018 SAP SE or an SAP affiliate company. All rights reserved.
  57. 57. 57© 2018 SAP SE or an SAP affiliate company. All rights reserved. 1. Decisions are more important than ever
  58. 58. 58© 2018 SAP SE or an SAP affiliate company. All rights reserved. Conversation is the new UI: Finance Chatbot
  59. 59. 59© 2018 SAP SE or an SAP affiliate company. All rights reserved.
  60. 60. 60© 2018 SAP SE or an SAP affiliate company. All rights reserved. Conversational analytics — search to insight
  61. 61. 61© 2018 SAP SE or an SAP affiliate company. All rights reserved.
  62. 62. Transform workforce engagement Deliver a step change in productivity Redefine the end-to-end customer experience
  63. 63. 63© 2018 SAP SE or an SAP affiliate company. All rights reserved. SAP’s Intelligent Enterprise works as one to automate, anticipate, and invent.
  64. 64. 64© 2018 SAP SE or an SAP affiliate company. All rights reserved. It uses an Intelligent Suite of integrated applications to connect every line of business
  65. 65. 65© 2018 SAP SE or an SAP affiliate company. All rights reserved. a Digital Platform to orchestrate data and integrate processes
  66. 66. 66© 2018 SAP SE or an SAP affiliate company. All rights reserved. and turn data into action. and Intelligent Technologies to detect patterns, predict outcomes, augment decisions
  67. 67. 67© 2018 SAP SE or an SAP affiliate company. All rights reserved. It creates a virtuous cycle between insights and processes to deliver the best outcomes in every industry.
  68. 68. 68© 2018 SAP SE or an SAP affiliate company. All rights reserved. Now more than ever, being the best means making a difference The best-run businesses make the world run better.
  69. 69. 69© 2018 SAP SE or an SAP affiliate company. All rights reserved. How can we help you fulfill your purpose?
  70. 70. Timo Elliott timo.elliott@sap.com @timoelliott Thank you!

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