Emergency operations center basic training


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Emergency operations center basic training

  2. 2. New Work
  3. 3. New Environment
  4. 4. New Colleagues
  5. 5. Welcome
  6. 6. Learning Objectives 1. Review the Emergency Management architecture and concept of operations, from the federal level to the local level, and the role and mission of the EOC during emergency operations. 2. Better understand how to effectively manage internal and external information and communications during all aspects of an operation utilizing the Knowledge Center. 3. Identify and utilize tools, tactics, techniques and procedures to maintain and promote individual and collective Situational Awareness of the internal and external operational environment. 4. Review methods to effectively assign, respond to and track missions, tasks, requests for information, assistance and resources, originating from internal and external sources.
  7. 7. • Introductions, Administrative Matters and EM Overview 1 • EOC Operational Tempo2 • Federal Emergency Response Overview3 Today’s Overview
  8. 8. • Information Management4 • Situational Awareness5 • Mission Management6 Today’s Overview
  9. 9. • EOC Table-Top Exercise (EOC-TTX)7 • After Action Review (AAR)8 • Graduation9 Today’s Overview
  10. 10. Introductions, Administrative Matters and EM Overview 1
  11. 11. Our 411…. • Your Name • Where you work • EM experience • Technology experience
  12. 12. Start End Opening Remarks 9:00 9:15 Introductions and Admin 9:15 9:30 EM Overview 9:30 10:00 Break 10:00 10:15 EOC Operational Tempo 10:15 10:45 Federal Response 10:45 11:15 Break 11:15 11:30 Information Management 11:30 11:45 Situational Awareness 11:45 12:00 Mission Management 12:00 12:30 Lunch 12:30 13:00 PNPP Module 13:00 13:45 EOC-TTX 13:45 14:30 Break 14:30 14:45 AAR / IP 14:45 15:15 Graduation 15:15 15:30 Administrative Items Schedule
  13. 13. Emergency Policy / Procedures Fire Exits / Alarms Secure Area Severe Weather Power Outage U / FOUO
  14. 14. What is Emergency Management… Emergency Management is the managerial function charged with creating the framework within which communities reduce vulnerability to hazards and cope with disasters.
  15. 15. Vision of Emergency Management… Emergency Management seeks to promote safer, less vulnerable communities with the capacity to cope with hazards and disasters.
  16. 16. Principles of Emergency Management We accomplish our mission by being: Comprehensive Progressive Risk Driven Integrated Collaborative Coordinated Flexible Professional
  17. 17. Ashtabula County EMA Mission The mission of Ashtabula County Emergency Management is to utilize effective planning, training, exercise and coordination to continually develop the mitigation, preparedness, response and recovery capabilities for our county, cities, villages and townships for emergencies resulting from all hazards.
  18. 18. • EOC Operational Tempo2
  19. 19. EOC and NIMS Multiagency coordination is a process that allows all levels of government and all disciplines to work together more efficiently and effectively. MACS includes a combination of facilities, equipment, personnel, and procedures integrated into a common system with responsibility for coordination of resources and support to emergency operations.
  20. 20. EOC and NIMS • Local EOCs are the physical locations where multiagency coordination typically occurs and where a variety of local coordinating structures come together to solve problems. • EOCs help form a common operating picture of the incident, relieve on-scene command of the burden of external coordination, and secure additional resources to help meet response requirements.
  21. 21. Ashtabula County EOC • The local incident command structure directs on-scene incident management activities and maintains command and control of on-scene incident operations. • Local EOCs ensure that responders have the resources they need to conduct response activities.
  22. 22. EOC Positions, Roles and Responsibilities Executive Group County Commissioners EMA Director Sheriff Operations Coordinator Group makes Policy decisions. Group issues public protective action decisions. Group declares State of Emergency
  23. 23. EOC Positions, Roles and Responsibilities Communications Group Amateur Radio Communication Officer Message Controller PIO PIO Liaison Public Inquiry Status Board Group is all about communicating. Internally, Externally. Inbound, Outbound. All public facing resources MUST be approved by executive group PRIOR to release.
  24. 24. EOC Positions, Roles and Responsibilities Operations Group American Red Cross Law Enforcement Coordinator Department of Job and Family Services Ohio National Guard EOC Support Staff OSU Ag Extension Agent Fire/EMS Coordinator Radiological Officer Health District School Services Representative Transportation Officer This group fields requests for resources from the field (“missions”). Information that comes into these positions forms the common operating picture(COP).
  25. 25. EOC Operational Concept Overview The focus of a jurisdiction’s operational planning effort is the Emergency Operations Plan(EOP). EOPs are plans that define the scope of preparedness and emergency management activities for a jurisdiction. Currently Ashtabula County has developed their plan using the Traditional Functional Format. The traditional functional format has three major sections: the basic plan, functional annexes, and hazard-specific annexes.
  26. 26. EOC Operational Concept Overview In the past, a large portion of Ashtabula County’s Operational Concept focused on operations in response to an accident at the Perry Nuclear Power Plant. While maintaining the high capabilities developed for PNPP, the Ashtabula County EOP is becoming more all hazard and Emergency Support Function(ESF) focused.
  27. 27. EOC Information Management Concept Overview Information is managed using a software package known as Knowledge Center. This software is capable of situational awareness, resource management and mission requests. Paper copies of EOP and SOG documents are maintained as back ups to the electronic versions.
  28. 28. • Federal Emergency Response Overview3
  29. 29. National Response Framework (NRF) • The National Response Framework (NRF) is a guide to how the Nation responds to all types of disasters and emergencies. • Response activities take place immediately before, during, and in the first few days after a major or catastrophic disaster.
  30. 30. National Response Framework (NRF) • The Response Framework covers the capabilities necessary to save lives, protect property and the environment, and meet basic human needs after an incident has occurred. • The NRF was updated in 2013.
  31. 31. National Response Framework (NRF)
  32. 32. National Response Framework (NRF)
  33. 33. • Critical Infrastructure • Financial Management • International Coordination • Private Sector Coordination • Tribal Coordination • Volunteer and Donations Management • Worker Safety and Health.
  34. 34. National Response Framework (NRF)
  35. 35. NRF Incident Annexes address the following contingencies or hazards: • Biological Incident • Catastrophic Incident • Cyber Incident • Food and Agriculture Incident • Mass Evacuation Incident • Nuclear/Radiological Incident • Terrorism Incident Law Enforcement and Investigation.
  36. 36. National Incident Management System (NIMS) • Comprehensive. • All hazards. • A common operating picture and interoperability of communications and information management. • Standardized resource management procedures for coordination among different jurisdictions and organizations. • Scalable and applicable for all incidents.
  37. 37. Benefit of NIMS • Enhances organizational and technological interoperability and cooperation. • Promotes all-hazards preparedness. • Enables a wide variety of organizations to participate. • Institutionalizes professional emergency management/incident response practices. • Scalable and applicable for all incidents.
  38. 38. What NIMS is NOT • A response plan. • Only used during large-scale incidents. • Only applicable to certain emergency management/incident response personnel. • Only the Incident Command System (ICS) or an organizational chart.
  39. 39. • Information Management4
  40. 40. Standardized Reporting Mechanisms Information is reported using standard forms. Incident Command Forms Knowledge Center Forms Plain, Common terminology used. NO CODES. Regular known frequency
  41. 41. Message Management Target: Use groups. Prioritize: Informational Non-Urgent Urgent Reply: Do you need an answer or not?
  42. 42. Information Flow and Distribution Flow: Can flow in all directions. Distribution: Information needs to be shared with appropriate groups. Information must be vetted and approved before release to the public.
  43. 43. Communications Systems Radio: Multi-Agency Radio Communication System (MARCS) VHF Amateur Phone: Commercial Public Cellular 5-Way Dedicated Line Executive Discussion Line (EDL) Conference Call Iridium Satellite Phone Electronic: Knowledge Center Skype Twitter Facebook
  44. 44. Information Sharing Bottom Line Timely, focused and accurate information sharing is essential for establishing, maintaining, improving & promoting situational awareness and achieving operational success.
  45. 45. • Situational Awareness5
  46. 46. This applies to both you as an individual and the entire EOC as a TEAM!!!!! What is it? “knowing what is going on around you in a complex, dynamic environment so you can figure out what to do and how information, events, and one's own actions will impact goals and objectives, both immediately and in the near future.”
  47. 47. Situational Awareness as a TEAM The success or failure of a team depends on the success or failure of each of its team members. If any one of the team members has poor SA, it can lead to a critical error in performance that can undermine the success of the entire team. By this definition, each team member needs to have a high level of SA. It is not sufficient for one member of the team to be aware of critical information if the team member who needs that information is not aware.
  48. 48. Common Operating Picture (COP) • A common operating picture is established and maintained by gathering, collating, synthesizing, and disseminating incident information to all appropriate parties. • Achieving a common operating picture allows on- scene and off-scene personnel to have the same information about the incident
  49. 49. • Mission Management6
  50. 50. What is it? It is what the EOC does…if it is to be successful. • the processes, procedures, techniques and tools employed by the EOC to receive, analyze, assign and track internal and external request for assistance/information, the effort which results in providing the right support at the right time and place, essential for mission success.
  51. 51. How do we do it? • Knowledge Center provides an integrated, web- based system for sharing of critical information internal & external to the EOC. • This tool supports the accomplishment of all EOC core competencies.
  52. 52. Why do we do it? • Timely and accurate Mission Management is vital to overall mission success. • The EOC is the direct link and conduit between the State Emergency Management Agency (Ohio EMA), interagency mission partners and the First Responder units providing direct support to the citizens.
  54. 54. STATUS BOARD
  55. 55. Inside an Incident in KC Green Overview Tab
  56. 56. Inside KC Blue References Tab
  57. 57. Nuclear Power Overview Ashtabula EMA
  58. 58. Perry Nuclear Power Plant 1300 MW Boiling Water Reactor
  59. 59. Boiling Water Reactor Perry Plant
  60. 60. Pressurized Water Reactor Davis Besse and Beaver Valley Plants
  61. 61. Defense In Depth
  62. 62. Emergency Systems
  63. 63. Three Mile Island 1979
  64. 64. Chernobyl 1986
  65. 65. Fukushima Daiichi 2011
  66. 66. Hostile Action Based Incident (HAB) Differences • Incident Command System (ICS) is used by first responders • Incident Command may have protective actions outside of the county protective actions • There may be no radiological release associated with the incident • News releases must be approved by the ICP
  67. 67. Emergency Classifications • Unusual Event – Small problem – No radiation leak is expected – Federal, State, and county officials notified • Alert – Minor problem – Small amounts of radiation could leak within the plant – Federal, State, and county officials notified • may begin emergency preparedness actions
  68. 68. Emergency Classifications • Site Area Emergency – More severe problem – Small amounts of radiation could leak from the plant – Federal, State and county officials notified – Emergency facilities activated • General Emergency – Significant problem – Radiation could be released outside the plant property – Federal, State and county officials notified • Sirens will sound • EAS message will be broadcast
  69. 69. Protective Actions • Recommendations are made by: – Perry Nuclear Power Plant – State of Ohio • Protective Action Decisions are made by: – County Officials (Executive Group) • Commissioners • Sheriff • EMA Director
  70. 70. Protective Actions There are only two protective actions: • Shelter in Place – Used for short term releases – Residents stay inside buildings – Reduce air intake • Close windows • Evacuate – Follow directions on EAS broadcasts – Go to Reception/Care centers for monitoring
  71. 71. Emergency Operations Center • Established by the Emergency Management Agency • Coordinates the county wide response • Communicates and coordinates with: – Geauga County – Lake County – State of Ohio – Perry Plant
  72. 72. EOC Staff • Executive Group – Decisions for county actions • Operations Group – Resource managers for the various agencies • Communications Group – Develops public communications – Responds to questions and rumors
  73. 73. Notifications • Perry Plant notifies: – Ashtabula County – Geauga County – Lake County – State of Ohio • 15 minute time limit for notifications • Follow-up notifications every hour
  74. 74. County Actions • County notifies: – Commissioners – EMA Office – Police Departments – Fire Departments – School Districts – County Agencies • County has reasonable time to make protective action decisions.
  75. 75. Public Notifications If protective actions are issued: • Sirens are sounded – Coordinated with Geauga and Lake counties • EAS Messages are broadcast – Coordinated with Geauga and Lake counties
  76. 76. Your Role • You are critical in the successful operation of the EOC • Suggested Operating Guides (SOGs) provide guidance for your role • Clear, concise, accurate communications are critical • Don’t be afraid to ask for help
  77. 77. • EOC Table-Top Exercise (EOC-TTX)7
  78. 78. Scenario Overnight a tornado has struck the Northeast corner of the county. Impacted are the City of Geneva and the Village of Geneva on the Lake.
  79. 79. • After Action Review (AAR)8
  80. 80. Who’s Who Lead Contact information Mike Fitchet, Director MFitchet@ashtabulacounty.us Tim Howson, Deputy Director TJHowson@ashtabulacounty.us Janet Boland, Planner/Trainer, 911 Coordinator JLBoland@ashtabulacounty.us Debbie Riley, Admin Assistant DLRiley@ashtabulacounty.us Craig Reiter, PNPP Liaison Creiter@firstenergycorp.com
  81. 81. QUESTIONS?
  82. 82. • Graduation9
  83. 83. Time Spent ProjectsWorkedOn Get Familiar Achieve Mastery Working Toward Mastery Get Experienced
  84. 84. Communication
  85. 85. Lean Forward
  86. 86. Continue Learning
  87. 87. Teamwork
  88. 88. Resources • IS-700.A: National Incident Management System (NIMS) An Introduction http://training.fema.gov/EMIWeb/IS/courseOverview.aspx?code=IS-700.a • IS-100.B: Introduction to Incident Command System, ICS-100 http://training.fema.gov/EMIWeb/IS/courseOverview.aspx?code=IS-100.b • This slide deck and related resources: <hyperlink here>