My name is Peter Sharples, I manage CA’s Virtualisation and Cloud CSU in ANZ. With the emergence of Cloud the ICT landscape is changing, are you? Today we are going to explore the changing nature of business in a Cloud world and look at what CA, the industry and you, our customers are doing and need to do to survive.
lets discuss the concept of the IT supply chain, and dig deeper into what that means to you – and what this shift in role means to you. For some time IT has lived as the sole source of IT services in the organization. When the business needed a service, they went to the IT organization. It delivered.
Then this whole cloud thing appeared, and the business now had options. And this seemed like a very simple task to consume
Instead of going to IT for everything, the business is now going to cloud alternatives – typically around IT. Worse, those external options set expectations about how fast and easy it was to get access to IT.
We at CA believe that IT is undergoing a fundamental shift. It needs to become more of a service provider to the business, selecting the best combination of internal and external delivery options where they make sense, providing the mix of secure, reliable service delivery at the appropriate cost.
Then IT becomes once again the source for business driven IT decisions – but they manage these service delivery decisions as if they were a supply chain, with the appropriate controls in place – whether delivered by an MSP, or delivered internally
So when looking at Cloud services, what will be the cost? Both in terms of dollars and performance, and are the two interchangeable? Let’s look at a typical composite application. Most typically provide some type of web front-end access to the public. All will traverse either public or private networks. Most will comprise web processing capability. All will relay on back-end systems and integrations. And some of the larger organisations on-line services will also be underpinned by mainframe processing. Now before we start to consider cloud computing, we need to get handle on this complex, composite application. Well this is CA’s bread and butter. We have the ability to base-line this application all the way from the end user experience to the back-end database tables. So enter Cloud computing, and let’s be realistic. It is not likely, nor probably feasible to move this entire application into a cloud environment. What is more likely is that discrete components of this application will be sourced from cloud providers. For example, your SAP environment may be move to an on-line SaaS ERP solution. Your database farms may be consumed into a PaaS strategy. Or you may elect to push your web front-end processing to a IaaS offering, such as the Fujitsu trusted cloud. Now each of these in their own right and with their own business case may stand-up as viable alternatives, but what complexity and performance impact will they have on the end product – the services. The application and business owners for this now become cloud aggregators, no longer managing applications and infrastructure, but a technology supply chain. But how do you manage aspects like data security and authentication? Performance ? Or SLA compliance and remedies? Working with technology providers, such as CA, we can expand the reach of monitoring and in-site into these cloud providers, measuring performance, contracts and Service Levels. Allowing weak points in the supply chain to be rapidly identified and rectified. But what if you could command what components of your application sat where? If you could move them, scale them and copy them as needed? What if your application would automatically scale to meet the business requirement? What if you could have your app, your way, with all the cost and flexibility benefits of cloud?
But what if you didn’t have to worry about any of this? What if you were offered the choice – Take the Blue-pill and continue to believe the hypervisor is the be-all and end-all. Or take the Red pill, dispense with conventional wisdom, and let us show how deep the rabbit-hole goes.
If you are even half serious about collapsing your software stacks then you should look at applogic To build a cloud with traditional hypervisors, first install the OS and hypervisor on each host server. Then install the management tools, and patch it all. Then install a SAN, and configure it. Then configure the network security. Then install the applications, take a snapshot and store the image. Want to understand how the applications and VMs relate to a business service? Install and configure a BSM solution. Want a service catalog? Install a different product. And on and on you go. Eventually you may be able to get to a cloud environment this way, but it will take a long time and quite a few products to achieve what AppLogic achieves in one product. The beauty of Applogic is that once you have configured this application, it is completely reusable. Every had problems moving applications between test and dev? No longer, as Applogic abstract the application from the hardware and OS, the application will move perfectly every time and you will not need to set foot in the datacenter. applogic removes complexity and drives innovation.
So, lets look at a practical example. Activity as a Service – great another aaS term to know, but it is one that you should. In this scenario we are going to take a common business services – a service desk, in this case CA’s, but it could be any. It could be a CRM solution, and ERP solution, it could be Sharepoint, the application is largely up to your imagination – it could be a complex deployable defence application, there are few limitations to your imagination. To begin with, you need to strip everything back to the bare bones – the building blocks of applications – not just the virtual server, but the full composite application. But this is easy, we have done it for you, it is called a Cloud Store. This allows you to simply download what you need. Most open source applications and components are freely available and come OOTB, yours to keep, and we do this via a Cloud Catalogue. In this scenario, we are going to use an SI. First step is we build a grid . I know I can hear the alarm bells from here – how many millions will that cost? Well in truth , all you need is 4 x X86 servers, 2 x 1GB switches and 1 engineer for three days – that’s it, that’s enough to get your grid up an running with your first applications. Next we drag down the components from the catalogue onto the grid into the configuration you require, this is as easy as building a Visio diagram, instead at the end you get a functioning app, not just a pretty picture – seriously this is so easy my mum could do it. What you have here is a PaaS. For a basic app this takes 15 minutes! Think of that for test and dev. On top of this we configure the application layer, in this example we are using a CA Service Desk, but this may be nearly any application. Now as I said earlier, once this is done the application is completely disposable and reusable. The application may be replicated at incremental cost to the initial configuration and build. So now let’s extend this to you, the audience, our customers. Let’s say you are Customer A in the market for a CA Service Desk application, as an example. To access this as your own private cloud application, first build the grid – 4 servers, 2 switches, 3 days. Second you need Comms . Next you need a complex piece of IT infrastructure called a “mouse”. And you drag the complete application down to your grid. You do not need to further configure infrastructure and networks, you are dragging down a complete functioning app, that you can then incorporate your own business processes and integrations to other in-situ applications and data sources – this is not SaaS – your app, your way. So along comes Customer B, with similar business requirements, they want what Customer A has but does not have the budget to go through the full process to stand up another application. Easy build the grid 4 servers, 2 switches, 3 days. Connect Click + drag. Base application ready for customisation. But what if a internal customer B.1 within Customer B wants a Service Desk? Easy, right click “save as” Service Desk B.1 – it is that easy. Want to do it yourself? Easy , download components directly to your grid – Windows Ent Server, SQL Server, just make sure your licensing agreement covers the usage. This is fast, it’s cheap and bi-passes most of the blockers for cloud, why because it is your app, your way.
Cloud computing is not a silver bullet and there are multiple ways to leverage the benefits of cloud computing. CA technologies as a company has the capability to assist you in achieving your cloud objectives by Securing, Assuring and Managing Cloud services, regardless of the flavour. Whether the red pill was too hard to swallow, and the blue pill was your choice, we can help with the automation, virtual management, cataloging and service metering as you embark on your evolutionary path. Such as we have done with the Fujitsu Trusted Cloud for IaaS and PaaS in North Ryde. Or if you revolutionary, take the red pill and challenge the status-quo and want to build rapid cloud platforms simply and cost effectively, thumbing your nose to conventional wisdom – as LayeredTech has done in the US with rapid deployable PaaS solutions – allowing customers to stand-up complete applications in less than 30 minutes! Whatever your path shall be, CA Technology is investing to ensure that we have marketed leading technologu to help you get there.
How Cloud Changes Business Expectations
Great Expectations: How the Cloud Changes Business Expectation and What IT Can Do Right Now <ul><li>Peter Sharples, </li></ul><ul><li>Virtualisation and Cloud Solution Unit </li></ul>3 rd March, 2011
<ul><li>endangered species: the market is changing, are you? </li></ul><ul><li>If it’s all so easy why aren’t we all doing it? </li></ul><ul><li>What if there was another way? </li></ul>What we’ll cover
Endangered species? Jamie Richter, Solutions Architect Molly Gibson, IT Manager Michael Lee, Business Owner Stan Miller, CIO
IT has been the sole source of IT services in the organisation <ul><li>“ Complicated” </li></ul>Business Service Mainframe Distributed Virtual
Cloud computing promises simple access to desired services <ul><li>Pooled Resources </li></ul><ul><li>On Demand </li></ul><ul><li>Scalable </li></ul><ul><li>Metered </li></ul><ul><li>Internet Accessed </li></ul><ul><li>“ Simple” </li></ul><ul><li>“ Complicated” </li></ul>Business Service Cloud Business Service Mainframe Distributed Virtual
The business now has a choice: It is often choosing cloud alternatives – going around IT <ul><li>Pooled Resources </li></ul><ul><li>On Demand </li></ul><ul><li>Scalable </li></ul><ul><li>Metered </li></ul><ul><li>Internet Accessed </li></ul><ul><li>“ Simple” </li></ul><ul><li>“ Complicated” </li></ul>Business Service Cloud Mainframe Distributed Virtual Business Service
The role of IT must adjust to that of service provider, selecting the best internal or external services <ul><li>Pooled Resources </li></ul><ul><li>On Demand </li></ul><ul><li>Scalable </li></ul><ul><li>Metered </li></ul><ul><li>Internet Accessed </li></ul><ul><li>“ Simple” </li></ul><ul><li>“ Complicated” </li></ul>Business Service Cloud Mainframe Distributed Virtual Business Service
In this new role, IT again becomes the source for business services, no matter where they are delivered <ul><li>Pooled Resources </li></ul><ul><li>On Demand </li></ul><ul><li>Scalable </li></ul><ul><li>Metered </li></ul><ul><li>Internet Accessed </li></ul><ul><li>“ Simple” </li></ul><ul><li>“ Complicated” </li></ul>Business Service Cloud Mainframe Distributed Virtual Business Service
<ul><li>Looks easy right? </li></ul><ul><li>So, why aren’t you doing it? </li></ul><ul><li>what about security and privacy? </li></ul><ul><li>what about application performance? </li></ul><ul><li>how do I manage SLA’s? Do they exist? </li></ul><ul><li>how do I get there AND back again? </li></ul>
Security v’s Privacy Can they co-exist in a Cloud World? <ul><li>Security of NO </li></ul><ul><li>No Viruses </li></ul><ul><li>No Spywares </li></ul><ul><li>No Vulnerabilities </li></ul><ul><li>No Holes </li></ul><ul><li>No Intrusions </li></ul>Security <ul><li>Security of KNOW </li></ul><ul><li>Know User </li></ul><ul><li>Know Access </li></ul><ul><li>Know Data </li></ul><ul><li>Know Activity </li></ul><ul><li>Know Compliance </li></ul>Privacy Private Clouds Community Clouds Hybrid Clouds Public IaaS or PaaS, SaaS Applications $$$’s Authentication DLP IAM and Logging Firewall and Gateway AV and Malware Virtual & Physical Adoption
How important is performance? Are you willing to trade-off with cost of delivery? WAN/ WWW End User PUBLIC INTERFACE Router Firewall Switch Load Balancer NETWORK Web Servers Portal FRONT END MAINFRAME CICS DB2 z/OS Siebel PSFT Web Services 3 rd Party Applications Databases SAP BACK END MIDDLEWARE App Server CTG SaaS ERP PaaS IaaS $ $ $ Authentication Performance SLA Compliance
… or, you can take the red pill, and we will show you how deep the rabbit-hole goes…
Better ways to speed time-to-market applogic - abstracting the application infrastructure Your data center Create disposable, virtual infrastructure Provision new instances of your application in minutes Firewall Load Balancer Storage Component Illustration DO NOT DELETE Ones on page is Paste Special > Picture (Windows Metafile) Web Servers App servers
Multiple paths to cloud – try them all Turn-key cloud : Compose and deploy Optimise and orchestrate service supply chain Use game-changing approaches to fast track new services Revolution Agile development on PaaS AND/OR Extend heterogeneous management to deliver and consume cloud services with existing environment Evolution Manage virtualisation Automate provisioning Self-service Resource metering Secure, Assure, Manage