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Chatbot for IBM Connections

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Relieve your IT department with a chatbot with Natural Language Understanding. The chatbot takes over the requirement reception and initial communication with the user and automatically transfers this into the ticket system of your company. This can automate internal ticket picking and relieve the burden on the IT department.

The chatbot acts as Digital Assistant to the IT department. For example, if a user wants to report a new mouse or a problem with their laptop, they do not need to pick up their phone or mail. Instead, he can report the problem directly in the chat window. The chatbot then queries for all the information needed and creates a ticket with all the information collected in the ticket management system.

Published in: Software
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Chatbot for IBM Connections

  1. 1. Relieve your IT department with a chatbot with Natural Language Understanding.
  2. 2. 2 Natural Language Understanding Interfaces to existing systems Connection to common ticket management systems Automated retrieval of information using a chat window Status query of tickets Advanced features, such as B. Connection to IBM Connections search Business Reports Chatbot Features
  3. 3. 3 Relieving the IT department Automatic ticket creation Initial query is made by the chatbot Relevant information sent bundled to IT Chatbot Benefits
  4. 4. 4 Automated ticketing and first communication using the chatbot The automated retrieval of information and subsequent ticket creation by the chatbot will permanently relieve the burden on your IT department.
  5. 5. 5 TIMETOACT Software & Consulting Im Mediapark 5 50670 Cologne info@timetoact.de www.connections-apps.com Ressources

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