Relieve your IT department with a chatbot with Natural Language Understanding. The chatbot takes over the requirement reception and initial communication with the user and automatically transfers this into the ticket system of your company. This can automate internal ticket picking and relieve the burden on the IT department.
The chatbot acts as Digital Assistant to the IT department. For example, if a user wants to report a new mouse or a problem with their laptop, they do not need to pick up their phone or mail. Instead, he can report the problem directly in the chat window. The chatbot then queries for all the information needed and creates a ticket with all the information collected in the ticket management system.