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Smart Cities 24 March09


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Slides from the Norfolk academy

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Smart Cities 24 March09

  1. 1. Services2Gether Project Louise Cornell, Norfolk County Council
  2. 2. What is Services2Gether? <ul><li>Improving the ease at which people are able to access public services </li></ul><ul><li>BY: </li></ul><ul><ul><li>Understanding what the community needs </li></ul></ul><ul><ul><li>Working together to improve access </li></ul></ul><ul><li>Targeting isolated rural communities without fixed services and poor public transport links </li></ul>
  3. 3. How do we improve access to services in isolated communities? <ul><li>Understanding what people want & determining partner support </li></ul><ul><li>Targeting communities </li></ul><ul><li>Developing a service package for each </li></ul><ul><li>Delivering the service </li></ul>
  4. 4. Understanding what people want and determining partner support <ul><li>Feasibility study carried out </li></ul><ul><li>Significant interest from partners in pursuing the idea of ‘working together’ to improve access </li></ul><ul><li>Potential to reduce provider costs </li></ul><ul><li>Can provide a social cohesion function </li></ul><ul><li>Communities like services to be provided locally </li></ul><ul><li>Especially keen on something that fills an information / advisory role within the community </li></ul>
  5. 5. Targeting communities <ul><li>Evidence based </li></ul><ul><ul><li>Lack of services provided locally </li></ul></ul><ul><ul><li>Poor public transport links to larger settlements </li></ul></ul><ul><ul><li>In the most deprived 40% of areas nationally according to the Index of Multiple Deprivation </li></ul></ul><ul><ul><li>At least 7% of households without a car </li></ul></ul><ul><ul><li>A potential venue (eg community building) for service to be provided from </li></ul></ul>
  6. 6. Titel <ul><li>Tekst </li></ul>1. Mapping customer / service data
  7. 7. Titel <ul><li>Tekst </li></ul>2. Profiling customers to identify most in need
  8. 8. Developing a service package for each community <ul><li>Using existing customer data to refine service provision </li></ul><ul><li>Engaging the community to develop a more indepth profile & filling any gaps </li></ul>
  9. 9. Delivering the service <ul><li>Data profiling will help direct marketing activities </li></ul><ul><li>Developing feedback mechanisms to keep this profile fresh and ensuring it can be used beyond the project </li></ul>
  10. 10. Louise Cornell [email_address] 01603 223266