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Workflow Management of Microsourced Tasks Using a Business Process Management System (BPMS)

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Workflow Management of Microsourced Tasks Using a Business Process Management System (BPMS)

  1. 1. Workflow Management of Microsourced Tasks Using a Business Tim Olsen Process Management System (BPMS) (with demo) Center for Process Innovation Georgia State University Why aren’t you using Labor-as-a-service? @timolsen Millions at the ready 100% Integration Cost Goal: Reduce integration costs for micro-tasks Platform Users / Contractors 0% Integration cost Actual cost of Labor Cost Zhubajie 4,100,000 In a nutshell: with systems / labor (China) workflow A solution which enables: TaskCN 2,800,000 •humans and cloud labor to work in tandem (China) High integration costs lead to value of: •Labor immediately integrated into workflow 1. “Consulting” companies Freelancer 1,900,000 Accomplished by: Mechanical 500,000 •Model Driven Execution Turk 2. Toolkits •Business Process Management System Clickworker 120,000 •REST Web Service calls 3. APIs for APIs Benefits: Cloudcrowd 120,000 4. Specific Applications: •Customize processes, outsource tasks •Turn-around in minutes not hours Above solutions do not integrate in-house work •No ‘Coding’ with cloud work… (they are good for projects) Please see demo with Runmyprocess below Three examples of micro-task integration with reoccurring processes Handwritten text transcription (or printed text) Demo This Now: Create Email 1. Use phone to take a picture of Get handwritten text / business card Receive Email Upload Image Transcription Transcription Transcription 2. Email photo to typeit@timolsen.com HIT Back 3. I’ll show you the status of the process 4. Receive image transcription through email Patient diagnosis with second opinion from cloud doctors Prescribe *Not currently available for demo Examine Make Get Second Opinion Get Second Drugs / Patient Diagnosis on Diagnosis HIT Diagnosis Surgery Crisp cold chilly wind Haiku creation and distribution Blows across new-fallen snow Time for coats and boots. Submit Demo This Now: Write Haiku Get Haiku Save in 1. Go here: http://tinyurl.com/gethaiku criteria for Send via SMS HIT Poem spreadsheet 2. Insert season and phone number Haiku 3. I’ll show you the status of the process Legend: Internal Human/System Task Microsourced task

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