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Detroit zoo presentation

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Design clinic project
University of Michigan School of Information

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Detroit zoo presentation

  1. 1. Detroit Zoo Volunteer Program Aaron Tang, Ru Jia, Tiffany Wu, Bonnie Lee, Denise Baran
  2. 2. Background On-site Lectures Paper-based Materials
  3. 3. Our Goal Digital Product Recommendations A more effective, efficient and enjoyable volunteer training experience
  4. 4. Process
  5. 5. Quick Facts 6 Zoo Studies 10 Interviews 416 Survey Responses from Detroit Zoo 28 Survey Responses from Toledo Zoo 6 Products Research 3 Stakeholder Meetings
  6. 6. System
  7. 7. System ● There are gaps between each step ● The entire process is largely paper- based
  8. 8. Zoo Comparative Analysis
  9. 9. Survey Findings A combination of online and in- person is the most preferable training format across generations
  10. 10. Younger volunteers are relatively more open to learning with technology Survey Findings
  11. 11. Survey Findings Technology is useful for volunteers across generations
  12. 12. Challenges for Admin Limited Staff Resources Learning Zen is Rudimentary Some volunteers don’t take exams
  13. 13. Challenges for Admin “Once they do pass the exam, I have to manually go back into their record and keep that as a checklist item in Volgistics, which is a pain” “ Limited Staff Resources ● Limited workforce ● Intense workload for managing records manually
  14. 14. “Uploading large content files sometimes requires the assistance of Learning Zen admin. I am currently the only Volunteer Services staff member who knows how to create a course and I am not an expert.” “ ● Creating content is hard ● Content types are limited Learning Zen is Rudimentary Challenges for Admin
  15. 15. Challenges for Admin “We have 10% of people who didn’t take the exam.” “ Managers have to send emails to remind volunteers to take the exam Some Volunteers Don’t Take Exams
  16. 16. Challenges for Volunteers Lack of Regular UpdatesRefreshers that can be carried around Schedule Conflict of Training Times Training Materials are not Engaging Desire for Feedback Channel Different Learning Pace
  17. 17. Challenges for Volunteers “I think it’s hard for someone like me who works a full time job to attend certain trainings and there aren't a lot of options. So it took a lot longer to finish.” “ Lack of flexibility in training schedule Schedule Conflict of Training Times
  18. 18. Challenges for Volunteers “I would like a refresher course specific to the area where I work. Online or in person.” “ Refreshers that can be carried around Volunteers need refreshers to digest and remind them of the knowledge they acquire
  19. 19. Challenges for Volunteers “Regular updates about zoo happenings...births, trading of animals, animal experiences. There is a HUGE gossip process with everyone speculating because there isn’t any clear communication about current events.” “ Volunteers want to get updates on events and activities at the zoo Lack of Regular Updates
  20. 20. Challenges for Volunteers “More touring of the zoo and animal stories are needed in the training.” “ Training Materials are not Engaging Training materials are mostly paper- and text-based
  21. 21. Challenges for Volunteers “[I like to] ask the current volunteers what was missing from the training and than review changes to training.” “ Desire for Feedback Channel Volunteers hope to submit feedback to help improve the quality of training program
  22. 22. Challenges for Volunteers “The training is very hurried. The materials should be accessible ahead of the live presentation. Different people learn at different rates. Speakers should assume the attendees need time to absorb the material and learn at different rates and have different learning skills.” “ Different Learning Pace Difficult for in-person sessions to accommodate different Learning Pace
  23. 23. How might we achieve an effective, efficient and enjoyable experience for both zoo staff and volunteers?
  24. 24. For Zoo Staff Nimble process without compensating volunteers’ willingness to participate Streamline the process and effort of managing volunteer onboarding Centralized way to evaluate learning outcomes of volunteers Effective Efficient Enjoyable
  25. 25. For Volunteers Effective Complete trainings on time without worrying about the schedule Efficient Gain necessary knowledge to work as volunteers Enjoyable, engaging learning experience working at the Zoo! Enjoyable
  26. 26. Potential Products
  27. 27. Recommended Solution
  28. 28. A simple way to join classes
  29. 29. Customizable course materials
  30. 30. Demo Go to https://nearpod.com/ Find on the top of the page Use the following CODE to enter the class:
  31. 31. Easy tracking of learning outcome
  32. 32. Next Steps ● Help build the connection between zoo and Nearpod sales team ● Provide visualized instructions on using the product ● Test the product with a more diverse potential volunteer group
  33. 33. Acknowledgement Kelly Kowatch, Design Clinic Director Roxana Galusca, Design Clinic Mentor Crystal Bell, Detroit Zoo Volunteer Services Melissa Pletcher, Detroit Zoo Volunteer Services Grace Alanskas, Detroit Zoo Intern Detroit Zoo Volunteers
  34. 34. Thank you! Questions?
  35. 35. Appendix
  36. 36. Quick Facts 416 survey responses From Detroit Zoo 28 survey responses From Toledo Zoo 10 interviews
  37. 37. Survey Age Distribution
  38. 38. Interviews at the Detroit Zoo 9 volunteers 1 stakeholder

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