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Yesterday I had a remarkable meeting with a Fortune 1,000 top-level marketing director. We discussed digital and social media.
He said candidly, “Go to our social media page and tell me the first problem that you see.”
The moment I went to the page, I was blown away with the amount of engagement their posts were getting, and the content was exciting! However, after scrolling through three to five posts I noticed a trend. They didn’t respond to a one single comment.
I asked, “What is up with the engagement?” He says to me, “Are you on the right page… we get thousands of comments to our posts daily.” Then I boldly replied, why don’t you comment back? He said, “Are you serious? We don’t have the time to do that!”
I started to laugh, and I asked him what do you think social is all about?
It’s a two-way conversation!