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Selma Zafar Task Testing


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Selma Zafar Task Testing

  1. 1. Information Architecture 101:Task Testing<br />Selma Zafar<br />Senior User Experience Designer<br />
  2. 2. <ul><li>12 years experience in creating compelling, usable and innovate experiences
  3. 3. Strategy, user research, IA, wireframes, usability testing
  4. 4. Recent ThoughtFarmer Intranet clients:
  5. 5. MD Physicians
  6. 6. Fokker Services, Aerostructures, Aircraft Services
  7. 7. Global Container Terminals
  8. 8. YVR</li></li></ul><li>Quick Review | Card Sorting<br />
  9. 9. Steps in a Card Sort<br />Decide what you want to learn<br />Select the type of Card Sort (open vs closed)<br />Choose Suitable Content<br />Choose and invite participants<br />Conduct the sort (online or in-person)<br />Analyze Results<br />Integrate results<br />
  10. 10. Home<br />About Us<br />Social<br />News<br />How To’s<br />
  11. 11. Task Based Testing<br />
  12. 12. What it is good for<br />Improving the organization of your intranet<br />Improving top down navigation<br />Improving your structure terminology<br />Isolating structure itself<br />Focuses on content - No visual design; page layout, content design<br /> Getting user data early <br />Cheap and quick to try out ideas<br />
  13. 13. What it is not<br />Not testing other navigation routes<br />Not testing feature links, see also links<br />Not testing search<br />Not testing page layout<br />Not testing visual design<br />Not a substitute for real-site user testing – usability testing with visual design etc<br />Not a replacement for card sorting<br />
  14. 14. Define Your Goals<br />
  15. 15. Selecting Tasks<br />Specific <br /><ul><li>Department
  16. 16. Project team</li></ul>e.g.<br /><ul><li>Proposal
  17. 17. Design
  18. 18. Report</li></ul>General<br />- applicable to all employees<br />e.g.<br /><ul><li>HR information
  19. 19. Corporate Information
  20. 20. General manuals</li></li></ul><li>Writing Tasks <br />Use real scenarios to make task believable<br />Don’t use the name of the location of the information in the task.<br />Keep it simple and to the point – don’t embellish with a whole story.<br />Read the task out loud to someone first! If they don’t understand it, then rewrite it.<br />
  21. 21. Task Example<br />Instead of:<br />Find the expense reports.<br />Try:<br />You have returned to the office after a business trip and have receipts to submit to be reimbursed. Where would you expect to find the information and templates on this process?<br />
  22. 22. Selecting Participants<br />
  23. 23. Conducting Task Testing<br />
  24. 24. Online Evaluation Tool<br />Optimal Workshop: TreeJack(<br />
  25. 25. Presents Tasks & Content Tree<br />
  26. 26. Analysis<br />
  27. 27. Things to Look Out For…<br />75 – 80% Task Success Rate<br />What is the speed to complete the task versus the success?<br />How direct was the route to find the information?<br />Where did people go first? Was there a pattern in the click paths?<br />
  28. 28. Integrate Results<br />
  29. 29.
  30. 30. Selma Zafar<br /><br /><br />