The old axiom applies to intranets too: what gets measured gets done. Learn from analytics expert Bryan Robertson how to establish metrics that can be used to measure success and establish a baseline to measure intranet performance going.
Benchmarkingcomparing ones business processesand performance metrics to industrybests Flickr Creative Commons - Dawn Endico – http://www.flickr.com/photos/candiedwomanire/36075713/ PP Digital – (CC)
Baseline initial known value which is used for comparison with later data Flickr Creative Commons - Justin Scott Campbell – http://www.flickr.com/photos/29143375@N05/4948013233/
KPI – Key Performance Indicator“(KPIs) are simply a tool for assessing the impactof a particular project or activity.While these are often numeric in nature („improvesales by 20%‟) they can also be qualitative(„improve staff satisfaction levels‟).In either case, metrics provide clear and tangiblegoals for a project, and criteria for projectsuccess.” -- James Robertson “Metrics for knowledge management and content management” Flickr Creative Commons - simlp.co.uk - http://www.flickr.com/photos/biscuitsmlp/2246503687/