SAP Extended ECM by OpenText 10.0 Support Package (SP) 1 - What's New?

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Many business processes, in both commercial and government organizations, span the worlds of transactional data and business content. OpenText Extended ECM (sold by SAP as SAP Extended ECM by OpenText) extends the transactional process management capabilities of SAP ERP with comprehensive Enterprise Content Management (ECM) capabilities, including document management, records management and collaboration. With OpenText Extended ECM, you can unite the worlds of ERP and ECM in a single solution, reducing the risks and costs of records mismanagement, increasing information worker productivity and enhancing your ability to comply with regulations.

This presentation shows what has been improved in the Support Package 1 of SAP Extended ECM 10.

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SAP Extended ECM by OpenText 10.0 Support Package (SP) 1 - What's New?

  1. 1. SAP Extended ECM 10 SP1 Support Package 1 What’s New V 1.0 Thomas Demmler Director Product Management, SAP Solutions Group May 2012Copyright © Open Text Corporation. All rights reserved. Copyright © Open Text Corporation. All rights reserved. 1
  2. 2. for Portal Site Document Extended Travel Receipts Invoice Supplier Employee File Digital Asset Management Presentment Enterprise Management Management Information Management Management Content Management Management OCR Option OCR Option Powerful Intra-/ Extranet Automated Best of breed Automated Minimize data Improve “Source Automate Optimized authoring and document ECM with unique receipt capturing capture effort to Pay” process HR File management of publishing in SAP integration generation, and handling and human with transparent administration rich media SAP NW Portal and process personalization for streamlined intervention. information and enable assets and multi support. expense access self service channel delivery management Streamline scenarios Integrate media Enterprise accounts into marketing Portal Records payable communications Content Management Management processes Document Management and Collaboration in SAP Document Access SAP NW Portal 360 degree information access SAP Archiving Secure, compliant, cost-efficient storage of information Horizontal ECM Line of Business SolutionCopyright © Open Text Corporation. All rights reserved. 2
  3. 3. SAP Extended ECM 10 Unique Capability Complete Content Deep Integration to ‘Content Enrich’ Lifecycle with SAP SAP Business Management Processes ECM + Business Suite =  Document Management  Deep connection with SAP Data  Project Management  Collaboration structures  Quality Management  Capture  Seamless integration with  Investigative Case Management various SAP UIs  Workflow  Enterprise Asset Management  Workspaces developed to  Content Access  Maintenance Management natively extend SAP processes  Records Management with ECM  Store Lifecycle Management  Archiving  Fraud Prevention Management  And Many Others! Key Benefits: • Improve Business Process Efficiency by Connecting Content to Process • Improve Regulatory Compliance by Managing Content Through Its LifecycleCopyright © Open Text Corporation. All rights reserved. 3
  4. 4. Agenda  SAP Extended ECM 10.0 Support Package 1  General Improvements  Bug Fixing  Documentation  Setup  System Verification and Reporting  SAP CRM Support Improvements  Cross Application Business Workspaces  SAP SRM Support Improvements  Cross Application Business Workspaces  User Interface Integration  SAP ERP Support Improvement  Cross Application Business Workspaces  Business Content WindowCopyright © Open Text Corporation. All rights reserved. 4
  5. 5. General Improvements  Bug Fixing  Documentation  Whole Extended ECM Documentation  have a look at https://knowledge.opentext.com/knowledge/piroot/_doclists/exts ap-basic.ees100001.xml#s-ngdcore  SDK Documentation and Samples at OT Developer Network (OTDN) https://knowledge.opentext.com/knowledge/cs.dll/Open/2508941 0Copyright © Open Text Corporation. All rights reserved. 5
  6. 6. General Improvements Setup  Whole Extended ECM for SAP Solutions software is on one iso image https://knowledge.opentext.com/knowledge/cs.dll/Open/25585770  Imaging included and updated  Content Server updated (Update 6)  Enterprise Connect updatedCopyright © Open Text Corporation. All rights reserved. 6
  7. 7. General Improvements System Verification and Reporting  The diagnostic program has been divided into two programs:  The Infrastructure Diagnostic Program.  The ECMLink Diagnostic Program.  In addition there is a new ECMLink Configuration Report,  and the ECMLink configuration has been included into the Content Server System Report.Copyright © Open Text Corporation. All rights reserved. 7
  8. 8. General Improvements System Verification - Infrastructure  The Infrastructure Diagnostic Program is for technical consultants who set up the connection between the SAP system and the OpenText Enterprise Library.  The program verifies all kind of connections (to Content Server, Web Service communication, OTDS communication, and HTML controls communication).Copyright © Open Text Corporation. All rights reserved. 8
  9. 9. General Improvements System Verification - ECMLink  The ECMLink Diagnostic Program provides information about the installation and configuration.  The program verifies Business Object Declarations, Document Declarations, Item types, and Roles.Copyright © Open Text Corporation. All rights reserved. 9
  10. 10. General Improvements System Reporting – SAP Configuration Report  The ECMLink Configuration Report inside SAP IMG provides information about many SAP settings and xECM settings .  This report can be downloaded, sent to OpenText / SAP Support and thus accelerates the handling of support cases.Copyright © Open Text Corporation. All rights reserved. 10
  11. 11. General Improvements System Reporting – Content Server Report  The Content Server System Report provides now information about all xECM settings inside OpenText Content Server.  This report can be downloaded, sent to OpenText / SAP Support and thus accelerates the handling of support cases.Copyright © Open Text Corporation. All rights reserved. 11
  12. 12. SAP ERP – SAP CRM – SAP SRM Cross-Application Business Workspaces Customer Miller Inc. SAP CRM Identical SAP ERP Miller Inc. Business Objects Miller Inc. Technology Customer Business Partner (IBO) ID 2000 ID 1000 Business Workspace Miller Inc. CRM ERP Data DataCopyright © Open Text Corporation. All rights reserved. 12
  13. 13. SAP ERP – SAP CRM – SAP SRM Cross-Application Business Workspaces  Working with SAP CRM or SAP SRM weve faced the challenge of identical business objects in separate systems, e.g. the same customer inside SAP CRM and SAP ERP respectively the same supplier inside SAP SRM and SAP ERP.  The new Identical Business Objects (IBO) technology solves this challenge through introduction of cross-application business workspaces. Cross-application business workspaces provide one single workspace for such identical objects. Cross-application workspaces can span more than two applications respectively systems.  Business Relationships are supported cross-systems!  Beyond managing the documents this workspace is able to show data from all systems linked (CRM + ERP, SRM + ERP) and therefore provides a unified view (documents and data, CRM/SRM and ERP) on an object like a customer or a supplier.Copyright © Open Text Corporation. All rights reserved. 13
  14. 14. SAP ERP – SAP CRM – SAP SRM Cross-Application Business Workspaces  Configuration has changed in the way that now several business object types can be configured for one workspace type.  Therefore, you’ll find the menu items “Configure Business Object Types” and “Configure Workspace Types”.Copyright © Open Text Corporation. All rights reserved. 14
  15. 15. SAP SRM – User Interface Integration  Tightly integrated into the SAP SRM 7 user interface  Support for OpenText Business Workspaces and Business References  Business Workspace Functionality  Browsing and all document management capabilities  Content Filtering  Full Text Search  Activity Feeds and Comments (Pulse)  Recent Changes  Business Relationships  Attributes Display  …  The Business Workspace integration has been implemented as SAP WebDynpro control  this control can be integrated in other SAP WebDynpro (ABAP) based user interfaces, too! (Details in SDK)Copyright © Open Text Corporation. All rights reserved. 15
  16. 16. SAP SRM – User Interface Integration Example: Shopping Cart Full-text Search Template-based Template-based Folder Structure Folder StructureCopyright © Open Text Corporation. All rights reserved. 16
  17. 17. SAP SRM – User Interface Integration Example: Supplier Full-text Search ERP Data SRM Data Recent Changes in Template-based Workspace Activity Feeds Folder Structure and CommentsCopyright © Open Text Corporation. All rights reserved. 17
  18. 18. SAP SRM – User Interface Integration Example: Purchase Order Full-text Search Template-based Related Supplier Folder StructureCopyright © Open Text Corporation. All rights reserved. 18
  19. 19. SAP ERP - Business Content WindowCopyright © Open Text Corporation. All rights reserved. 19
  20. 20. SAP ERP - Business Content Window  There is a new visualization of Business Workspaces in SAPgui available. We have unified the new ArchiveLink PLUS Window and the Business Workspaces into the new Business Content Window.  This window has several advantages compared to the existing visualization:  The business content window behaves like standard Windows Explorer in the sense that folders are shown in the tree and documents on the right side  Like in standard Windows Explorer there is now a search box on the top right that does a full text search inside the business workspace (search from current folder)  Documents and Dialogs are no longer shown in-place and thus several documents and dialogs can be shown in larger windows and at the same time.  There is a new move & copy functionality that allows moving & copying items directly between business workspaces.Copyright © Open Text Corporation. All rights reserved. 20
  21. 21. SAP SRM – SAP ERP Cross-Application Business Workspace for Supplier/Vendor Motor Constructions Ltd. SAP SRM Identical SAP ERP Motor Constructions Business Objects Motor Constructions Ltd. Technology Ltd. Supplier (IBO) Vendor GUID E0F9836B1… ID 1008 Business Workspace Motor Constructions Ltd. SRM ERP Data DataCopyright © Open Text Corporation. All rights reserved. 21
  22. 22. SAP SRM – SAP ERP Cross-Application Business Workspace for Supplier/Vendor SAP SRM Motor Constructions Ltd. Supplier Motor GUID E0F9836B1… Constructions Ltd. SAP SRM Identical SAP ERP Motor Constructions Business Objects Motor Constructions Ltd. Technology Ltd. Supplier (IBO) Vendor GUID E0F9836B1… ID 1008 Business Workspace Motor Constructions Ltd. SRM ERP Data DataCopyright © Open Text Corporation. All rights reserved. 22
  23. 23. SAP SRM – SAP ERP Cross-Application Business Workspace for Supplier/Vendor SAP ERP Motor Constructions Ltd. Vendor Motor ID 1008 Constructions Ltd. SAP SRM SAP ERP Motor Constructions Motor Constructions Ltd. Ltd. Supplier Vendor GUID E0F9836B1… ID 1008Copyright © Open Text Corporation. All rights reserved. 23
  24. 24. Versions Available  Operating Systems:  Windows  Linux  Languages  English  Other operating systems and languages will be released in the next weeks. Please check regularly the newest release notes in OpenText Knowledge Center (https://knowledge.opentext.com/knowledge/cs.dll/overview/2 5582866 ).Copyright © Open Text Corporation. All rights reserved. 24
  25. 25. Q&A Want to know more? Read my blog post “Improve Customer Interaction Efficiency” (http://wp.me/p1Eq2T-u) Read my blog post “SharePoint: Integration with SAP Extended ECM” (http://wp.me/p1Eq2T-1f) Thomas Demmler Director Product Management SAP Solutions Group Email: thomas.demmler@opentext.com Blog: http://thomasdemmler.wordpress.com/ LinkedIn: http://de.linkedin.com/in/thomasdemmler Slideshare: http://www.slideshare.net/thomasdemmler Join the SAP xECM by OpenText professionals group at LinkedIn.Copyright © Open Text Corporation. All rights reserved. 25

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