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Session 2.1: United Family’s Journey in Healthcare IT a China Experience


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United Family’s Journey in Healthcare IT a China Experience by Dr. Jenny Shao, Director of Health Information System, China

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Session 2.1: United Family’s Journey in Healthcare IT a China Experience

  1. 1. 1 United Family’s Journey in Healthcare IT a China Experience Dr. Jenny Shao October 21, 2016
  2. 2. 2 About United Family Healthcare United Family Healthcare – Asia’s premium healthcare industry pioneer. • United Family Healthcare (UFH) was founded in 1997. • UFH is China’s first and largest foreign-invested healthcare provider. A pioneer in China’s and Asia’s healthcare development, we are leading the way in international standards of service and providing a high- end, private medical treatment model for the rest of the industry to follow. UFH meets the complex and diverse medical needs from patients from across China and the rest of the world. • With 6 hospitals as well as 14 satellite clinics and medical centers throughout Asia, UFH is recognized as a premium healthcare system in the region.
  3. 3. 3 UFH in Asia
  4. 4. UFH Hospitals Beijing United Family Hospital and Clinics Opened in 1997 Beijing United Family Rehabilitation Hospital Opened in 2013 Shanghai United Family Hospital and Clinics Opened in 2005 Tianjin United Family Hospital Opened in 2011 United Family Intermed Hospital Opened in 2014 Qingdao United Family Hospital Opened in 2015
  5. 5. 5 International Team of Physicians • Full Medical Staff: 500 • Associate Medical Staff: 560 • Visiting Medical Staff: 350 • Nursing team: Over 800
  6. 6. 6 Medical Services for all Stages of Life Preventative Healthcare Prenatal Care Obstetrics Pediatrics General and Specialty Medical Services Rehabilitation Medicine Home Health Care Hospice Care Permanent Electronic Medical Records (EMR)
  7. 7. 7 Pioneering Medical Innovation The first to implement a Family Medicine (Primary Care) model Pioneered an integrated, comprehensive birthing model (LDRP) United Family New Hope Oncology Center, Cardiovascular Center, and comprehensive neurosurgery Home Health Service Pioneering high- end medical rehabilitation IVF Reproductiv e Medicine da Vinci ® Si Surgical System
  8. 8. 8 International Accreditation • 2005: Beijing United Family Hospital facilities are accredited for the first time by Joint Commission International (JCI). • 2008: Shanghai United Family Hospital facilities receive JCI accreditation for the first time. Beijing United Family Hospital is re-accredited. • 2011: United Family Guangzhou Clinic, as well as Beijing and Shanghai satellite clinics, are all accredited by JCI. • 2014: United Family Healthcare facilities in Beijing, Shanghai, Tianjin, and Guangzhou are all accredited or re-accredited. • Beijing United Family Hospital is China’s only medical institution to be both accredited by the College of American Pathologists (CAP) and JCI.
  9. 9. 9 Healthcare in China Achievements - Lower Poverty and Better Living Standards - Universal Health Insurance Coverage - National Essential Medicine System - More Equal Access to Public Health Service - Life Expectancy Improvement Challenges - Aging - Burden of NCDs - High Health Risk Behaviors - Environmental Factors - Traffic Safety
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  15. 15. 17 UFH EMR Journey 2003 Initiated 2008 Re-Built 2014 Digitalized 2015 Clinical Adoption - EBM - Integrated and Organized Care - Value Based
  16. 16. 18 UFH EMR Characteristics - Patient Care Centered - One Patient, One System, One Database - Bilingual - Standards - Patient Data Safety - Connectivity - Cloud Technology - Authentication - Regulation Compliance - Beyond Record
  17. 17. Data Rich Information Poor Intelligent Value Based Care Inadequate
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  19. 19. 21 ‘Quality problems occur typically not because of failure of goodwill knowledge efforts or resources devoted to healthcare, but because of fundamental shortcomings in the way care is organized.’ ‘Trying hard will not work, changing care systems will.’ Institute of Medicine (IOM), 2001 Quality Chasm
  20. 20. 22 Evidence-Based Practice (EBP) Evidence-based medicine is the conscientious, explicit and judicious use of current of best evidence in making decision about the care of individual patients (it) means integrating individual clinical expertise with the best available external clinical evidence from systematic research. -David Sackett, EBM seminar 1997 Best Research Evidence Clinical Expertise Patient Values & Preferen ces
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  22. 22. 24 PCIC (people-centered integrated care) China Joint Study Partnership, 2016 World Bank Group, World Health Organization, Ministry of Finance, National Health and Family Planning Commission, Ministry of Human Resources and Social Security,
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  24. 24. 26 Philosophy - Elegant Simplicity - Interoperable, Reliable, Intuitive, Scalable - Humanized - Partnership - Focus, Work Hard, Work Smart
  25. 25. 28 Innovation and Transforming Beyond Healthcare to Health Beyond Hospitals to the Community Beyond Quality to Value Beyond Record to Intelligence
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