Good morning, It is my true honor to be here to share our experience with you.
United Family Healthcare (UFH) was founded in 1997.
- UFH is China’s first and largest foreign-invested healthcare provider. A pioneer in China’s and Asia’s healthcare development, we are leading the way in international standards of service and providing a high-end, private medical treatment model for the rest of the industry to follow. UFH meets the complex and diverse medical needs from patients from across China and the rest of the world.
Our organization United Family Healthcare is located in China, Have 5 Full-service hospitals, 1 specialty hospital, 15 satellite clinics and medical centers, Cites covered include Beijing, shanghai, Tianjin, Guangzhou, Qingdao.
- Patient volume snapshot (2015) : Annual inpatient visits: over 11,000 Annual outpatient visits: over 390,000
Beijing Hospital was established in 1997 Shanghai hospital opened in 2005 Followed by Tianjing, Rehab, Intermed, Qingdao
- Our 500 full time medical staff come from 25 different countries and regions Asian pacific, we have physicians from India, Europe Untied States
Australia, Belgium, Brasil, Canada, China, Denmark, Colombia France, Germany, Hong Kong, India, Italy, Japan, Jordanian South Korea, Malaysia, Nepal, New Zealand, Philippine, Singapore, Spain, Sweden, UK, US, Mongolian
WE provide medical services for all stages of life test Cycle from preventative, prenatal, obstetrics, pediatrics, general and specialty medical services, rehabilitation, home healthcare care, ending at hospice
Our hospitals are accredited by Joint Commission International Our BJ hospital is also accredited by college of American Pathologists
China was a pioneer in primary care and the prevention and control of infectious diseases, and more recently in universal insurance coverage. The introduction of barefoot doctors, urban and rural social health insurance schemes and ambitious public health campaigns combined with higher incomes, lower poverty and better living standards for both urban and rural areas (sanitation and water quality, education, nutrition and housing) resulted in a huge decline in mortality and an unprecedented increase in life expectancy.
During the last three decades, there has been a momentous social transformation in China, with 600 million people pulled out of poverty. At the same time, China has made impressive strides in health. Since the launch of a new round of reforms in 2009, China has invested substantially in expanding health infrastructure, achieved nearly universal health insurance coverage, promoted more equal access to public health services, and established a national essential medicine system.
The 2009 reforms have achieved a number of intended milestones, The reform, including subsequent regulations, has encouraged greater private sector participation in part to reduce overcrowding in public facilities. China is progressing quickly to achieving universal health coverage and some of the reform achievements have attracted worldwide attention. Significantly, a child born in China today can expect to live more than 30 years longer than her forebears half a century ago; it took rich countries twice that span of time to achieve these gains.
China now faces emerging challenges to meet the health care needs of her citizens, associated with a rapidly aging society and increasing burden of non-communicable diseases (NCDs). There are already over 140 million persons above the age of 65 in China, a number that is projected to grow to 230 million in 2030. NCDs are already China’s number one health threat, accounting for over 80 percent of the 10.3 million deaths annually. More so than the aging population, high health risk behaviors such as smoking, poor diets, sedentary lifestyles, and alcohol consumption, as well as environmental factors such as air pollution, are powerful forces behind the emergence of chronic illnesses in China. Traffic safety is another emerging challenge.
In 2004, We started building our HIS infrastructure and platform. We learned lessons. In 2008 we did marketing research looking for an intergreated system support bilingual languages Then we spend 5 years time implemented an integrated paperless EMR in 5 hospitals and all clinics From 2015, we start focusing on clinical adoption that including refining workflows, enforce standarisation …
Patient care focused Integrated systems covering all clinical and business workflows Single Database, one instance Multi-lingual (English, Chinese) Access EMR at anytime from anywhere CA key – every care provider use a key for authentication Confidentiality and Privacy
Eliminate redundancy and manual errors Overcome legacy systems and increase agility Improved efficiency and enhanced coordinated care Support solutions that impact all department
At BEST EBP is the conscientious and judicious use of current best evidence in conjunction with clinical expertise and patient values to guide health care decisions
Deepening Health Reform In China
Building High-Quality And Value-Based Service Delivery
Seventh, private sector engagement should be aligned with the new shape of the delivery system.
Finally, the report recommends modernization in ways that capital investment decisions are made in the health sector in China, and suggests moving away from the traditional input-based planning towards capital investments based upon region-specific epidemiological and demographic profiles.
Elegant Simplicity Interoperable, Reliable, Intuitive, Scalable (I.R.I.S) Empathy - an intimate connection with the feelings of the customer, make sure every little thing we do serves Partnership - Focus, Work Hard, Work Smart
Evidence-based medicine Data-driven Quality Patient Engagement Patient Self Management Population Health Outcome and value measure
Disease / Condition based management Chronic Disease Registry Improvement in awareness, diagnosis, treatment and control of chronic conditions associated with the principal causes of loss of healthy life Engage patient/community/citizen to change behavior and manage risk and change MDT Self Management Personalized Care Plan Integrated Clinical Pathways Referral Integration and decision support for providers Measure process, measure outcome
Session 2.1: United Family’s Journey in Healthcare IT a China Experience
United Family’s Journey in Healthcare IT
a China Experience
Dr. Jenny Shao
October 21, 2016
About United Family Healthcare
United Family Healthcare – Asia’s
premium healthcare industry pioneer.
• United Family Healthcare (UFH) was founded in 1997.
• UFH is China’s first and largest foreign-invested
healthcare provider. A pioneer in China’s and Asia’s
healthcare development, we are leading the way in
international standards of service and providing a high-
end, private medical treatment model for the rest of the
industry to follow. UFH meets the complex and diverse
medical needs from patients from across China and the
rest of the world.
• With 6 hospitals as well as 14 satellite clinics and medical
centers throughout Asia, UFH is recognized as a premium
healthcare system in the region.
Beijing United Family
Hospital and Clinics
Opened in 1997
Beijing United Family
Opened in 2013
Shanghai United Family
Hospital and Clinics
Opened in 2005
Tianjin United Family
Opened in 2011
United Family Intermed
Opened in 2014
Qingdao United Family
Opened in 2015
International Team of Physicians
• Full Medical Staff: 500
• Associate Medical Staff: 560
• Visiting Medical Staff: 350
• Nursing team: Over 800
Medical Services for all Stages of Life
Pioneering Medical Innovation
The first to
da Vinci ®
• 2005: Beijing United Family Hospital facilities are
accredited for the first time by Joint Commission
• 2008: Shanghai United Family Hospital facilities receive
JCI accreditation for the first time. Beijing United Family
Hospital is re-accredited.
• 2011: United Family Guangzhou Clinic, as well as Beijing
and Shanghai satellite clinics, are all accredited by JCI.
• 2014: United Family Healthcare facilities in Beijing,
Shanghai, Tianjin, and Guangzhou are all accredited or
• Beijing United Family Hospital is China’s only medical institution to
be both accredited by the College of American Pathologists (CAP)
Healthcare in China
- Lower Poverty and Better Living Standards
- Universal Health Insurance Coverage
- National Essential Medicine System
- More Equal Access to Public Health Service
- Life Expectancy Improvement
- Burden of NCDs
- High Health Risk Behaviors
- Environmental Factors
- Traffic Safety
‘Quality problems occur typically
not because of failure of goodwill
knowledge efforts or resources
devoted to healthcare, but
because of fundamental
shortcomings in the way care is
‘Trying hard will not work,
changing care systems will.’
Institute of Medicine (IOM), 2001
Evidence-Based Practice (EBP)
Evidence-based medicine is the conscientious,
explicit and judicious use of current of best
evidence in making decision about the care of
individual patients (it) means integrating
individual clinical expertise with the best
available external clinical evidence from
-David Sackett, EBM seminar 1997
PCIC (people-centered integrated care)
China Joint Study Partnership, 2016
World Bank Group, World Health Organization,
Ministry of Finance, National Health and Family Planning Commission,
Ministry of Human Resources and Social Security,