Implementation of Online Safety Incident Reporting System in a Tertiary Care Teaching Hospital by Dr. Bijoy Johnson, Dept. of Hospital Administration, KMC Manipal, India

1. 1
Implementation of
Online Safety Incident Reporting System
in a Tertiary Care Teaching Hospital
Dr. Bijoy Johnson,
Junior Resident,
Dept. of Hospital Administration,
KMC Manipal.
Bijoy Johnson1, Arun MS2, Somu G3
1Junior Resident, 2Assistant Professor, 3Professor & Head
Department of Hospital Administration,
Kasturba Medical College – Manipal,
Manipal University.

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Introduction
• 86% of hospital safety incidents go
unreported
• 28 of 40 reported events led to investigations
• 5 led to policy changes
Hospital incident reporting systems do not capture most patient harm
– Report by Office of Inspector General, Health and Human Services (Jan 2012)

3. 3
• Study site: 2000 bedded tertiary care teaching
hospital
• Pre-existing paper based system evaluated
• Process mapping was done
• The limitations of the system were identified
• Input from the hospital staff
• Web based platform designed by in-house IT
department
Methods

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Login

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Homepage

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Incident reporting

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Incident list

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Review & Delegation

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Root cause analysis

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Certification

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• Accessible via the hospital intranet
– Rapid reporting
• SMS notifications
– Instant communication to all stakeholders
• 84% of the incidents were tracked by safety
committee on the same day of occurrence
• 100% reports reviewed within the defined time
frame
Results

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• Faster implementation of corrective and
preventive actions
• User friendly software
– Acceptance by hospital staff
• Digital data capture
– Easy analysis and creation of custom reports
– Baseline for assessing the impact of patient
safety initiatives
Conclusion

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Thank You!