Phase 1 Research: Homeless SMS


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  • This map indicates the area of London that I worked. Two important location:Number 4. and 5Shelter from the storm and the Conncention
  • how may are effected. Tell what is hidden homelessThe other side show how the service provisions
  • can the service help people
  • Phase 1 Research: Homeless SMS

    1. 1. ResearchInvestigated the way of life of homeless people and established relationships
    2. 2. Project teamWe co-developed the service withexperts, homeless people and relevantorganizations Homeless SMS + Core team (Thesis supervisory team): Many contributors from the field: Vincenzo Di Maria (Common ground) 9 organizations Pieter Jan Stappers (TU Delft) 7 experts Annemiek van Boeijen (TU Delft) more than 50 homeless people
    3. 3. Project process Co-creation
    4. 4. Geographic area of the project what are their contributions?
    5. 5. Homelessness in LondonThe numbers behind the problem 49 homeless day centres (London) 3,673 17,000 recorded rough sleepers in 2010, London homeless hostel beds (London) 400,000 £24,350 hidden homeless (UK) cost of supporting a rough sleeper for one year
    6. 6. Envision the potential of mobile phones carried by the homelessHomeless people would not carry keys and money in their pocket but they do carry amobile phone. What are their communication needs and how can a mobile phone assistthem?
    7. 7. Asked 22 homeless people: Do you own a mobile phone now? Your mobile phone has credit now?
    8. 8. Research: build empathy and a relationship with the homelessTo access users the designer volunteered at a homeless hostel and with a streetoutreach team. These initial engagements allowed him to establish trustingrelationships with homeless people. Homeless hostel Homeless people on the streets Men’s dormitory
    9. 9. Research method: tools helping people express theirexperiencesDrawings from research participants describe their experiences regardingrelationships, the evolution of their situations and where and how they made useof local resources.1. Your friends
    10. 10. Research method: tools helping people express theirexperiences2. Your recent life
    11. 11. Research method: tools helping people express theirexperiences3. Your neighborhood
    12. 12. Research method: immersive observationTo understand the experience of homeless person from the insider’s point ofview, several full days were spent with homeless subjects, from early morning till lateat night when they went to sleep. Performed four inconsecutive days with two groups. 7.30am A Sunday English breakfast for rough sleepers 10.30am Encounter a falcon trainer 9.30am Make a bed and sleep
    13. 13. Findings: the relationship of homeless personsMany of homeless people loose contacts with family and friends. However, someestablish connections with volunteers and homeless fellows who give helps andsupports A subject maintains connections with many volunteers who helped him A person does not have close relationship offering any supportive activities
    14. 14. Findings: a day of the life of rough sleepersSpent days with rough sleepers. Develop an empathy and understand their dailyroutines
    15. 15. Findings: geographic boundaries of regular destinationsThe boundary of destinations of people staying at a shelter covers 5km of radius. Daily destinations of six guests at the homeless shelter are spread out on a map
    16. 16. Conclusions: the course of homelessnessHomeless people are not in the same situation for long. They continue to evolving butthere are common phases. Novice – Stuck – Entrenched – Move-on – Rehabilitation Can a service provide right information to people to take proactive action to help themselves?
    17. 17. Conclusions: the qualities of successwhat qualities and resources need for the homeless in order to get out ofhomelessness? • Having resources to cope with the difficulties  positive social engagements  supportive relationships • More independent  people get used to receiving supports and relying on them • Access to right information to take actions  relevance information helps them to change their situation