VIRTUAL DEVELOPMENT CENTER AT AN
A Think Talent Services Case Study
HOW WE HELPED A
ASSESSMENT OF THEIR
WORKFORCE IN SALES,
SPREAD ACROSS THE
Our client, a leading multinational FMCG organization, had a
large sales team which was spread across the entire
country. The managerial population in this team consisted
of more than 50 employees who were based out of more
than 20 unique locations across the country.
As part of a comprehensive development process for this
managerial population, we were required to conduct a
comprehensive assessment of these employees on key
competencies like Change & Collaboration, Experiential
Selling and Strategy & Systems Thinking.
Given the geographical spread of the participant group, it
would have been very expensive to bring the entire participant
group to one or more common locations. Therefore, we
proposed and agreed with the client business and HR
leadership team to deliver the entire assessment exercise
To ensure success in this project, the Think Talent team
needed to create a set of assessment tools which were seen
by the participants as relevant to their business context and
reflected the operating language and common issues faced
2018 Copyright Think Talent Services 1
Self -awareness for participants about their development gaps and orient them properly for the development phase of the
Clear view on SWOT Analysis for this set of managers for the Leadership team.
The entire Virtual Development Program turned out to be cost effective as there were no
travel and accommodation costs incurred and hence, resulted in a cost saving of almost
60% for the organization.�The participants also had an engaging experience of the
process since they could complete the exercises in their own time and most of them
enjoyed completing the online exercises, especially the In-basket Exercise.
The virtual development program helped the client team achieve two key goals:
To kick-off the process, the Think Talent team worked with a diagnosis report created by the client HR team around key
development themes for this group of managers and conducted a follow-up diagnosis process to further clarify and confirm
the findings of that diagnosis report. Based on these studies, a competency framework and a set of assessment tools were
The assessment tools were designed to be delivered virtually for participants who were located outside the HQ. Our
Assessment Solution consisted of:
The entire Assessment Center was completed over a period of 12 days with participants logging in from their locations to
complete the exercises and then completing the virtual interview process.
Based on the inputs received from the multiple exercises, an Individual Feedback Report was created by a panel of Senior
Assessors for each participant providing them feedback and recommended development areas for each competency.�
A comprehensive group report was also created to provide senior management stakeholders with an overall
competency view of the participant group and key collective development areas.
2018 Copyright Think Talent Services 2