Open G-Cloud...come in...we're Open!


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Open G-Cloud...come in...we're Open!

  1. 1. Open Governmnent Cloud Open G-Cloud … come in… we’re Open! Flavia Marzano flavia (.) marzano (@) gmail (.) com Flavia Marzano 1
  2. 2. Cloud Computing Definition “Cloud-Computing is aOpen Governmnent Cloud convenient, on demand model for network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.” (US Agency National Institute of Standards and Technology, NIST, Flavia Marzano 2
  3. 3. Open Governmnent Cloud The Cloud Analysts • IDC: By 2012, customer spending on IT cloud services will grow almost threefold, to $42 billion. • Gartner: 25% of New Business Software Will Be Delivered As Software As A Service by 2011 • McKinsey: il Cloud computing non è economicamente vantaggioso per le grandi aziende • Forrester: by 2016 the market USA $12 billion, with 196 milion users Flavia Marzano 3
  4. 4. Open Governmnent Cloud Forrester Flavia Marzano 4
  5. 5. Openness and data control 1 Openness: a basic concept and a fundamental goalOpen Governmnent Cloud for all the stakeholders (users/consumers, enterprises, Public Administrations) User • should be able to control the data they store in any product on the Cloud • must be able to get data back and to change cloud supplier at any time and without costs (or with limited costs) and they must be able to backup data also on their own computer (local backup) and choosing terms and conditions. Flavia Marzano 5
  6. 6. Openness and data control 2 Business oriented cloudOpen Governmnent Cloud providers will also benefit from openness because people feel safer when they have control (people feel safer driving cars than flying even if it is more dangerous, just because they have direct control). When customers are locked in they usually are not happy and they not always get back to the suppliers who locked them in. Flavia Marzano 6
  7. 7. Openness and data control 3 Public AdministrationsOpen Governmnent Cloud • afraid of the lock in that they have already experimented with the proprietary software • PAs need open standards, open formats, open data, and open source software, that should be the default solutions. • PAs need that the terms and conditions for the use of cloud services include a clear and well defined exit strategy. • PAs might get better benefits from Cloud Computing by adopting private or community clouds. Flavia Marzano 7
  8. 8. Technical aspects All users have multiple suppliers and therefore needOpen Governmnent Cloud interoperability. European community and member States established norms and regulations in order that interoperability be granted by software and services suppliers, even on the cloud. Technologies must be as neutral as possible to ensure the highest levels of interoperability and to grant an easy and cheap (or better costless) transition from a solution to another one, from a cloud service provider to another one. Flavia Marzano 8
  9. 9. Open solutions To this purpose it is almost unavoidable to adoptOpen Governmnent Cloud open solutions like:  Open standards (as defined by IETF, ISO, IEC, and ITU-T)  Open formats (essential for data import and export - Open data (including open access and open government data)  Open source software (also to reduce switching costs)  Open web (implementation of openness in web solutions and regulations) Flavia Marzano 9
  10. 10. Open Governmnent Cloud Implementation… Implementation requires creation of very simple tools (clickable buttons) allowing user:  Import / Export of data and services from/to any platform, application, infrastructure, service  Delete data, information, applications… without costs and efforts without the need of additional computer power Broadband is a precondition! Flavia Marzano 10
  11. 11. Convergence of media (especially mobile ones) isOpen Governmnent Cloud another element pushing towards standardization and facilitation of data control and easy transfer by users. Cloud computing is also changing the role of IT managers and CIOs because they are no longer in charge of managing all hardware and software but they must be able to handle and monitor the network and the cloud services. 667506/ Flavia Marzano 11
  12. 12. Economic aspects • Openness favours free market and competitionOpen Governmnent Cloud • Competition increase quality • Lack of lock-in increases customer trust and therefore it favours active fidelisation • Customers do not feel trapped and as a consequence they are more ready to accept new offers by their supplier • Reduction (and transparency) of switching costs is a condition for full fruition of the benefits coming from openness in Cloud Computing • PAs, in adopting Cloud Computing solutions, can offer business opportunities to local enterprises Flavia Marzano 12
  13. 13. Open Governmnent Cloud Advantages of Cloud Computing • Scale economy in acquisition and maintenance • Cost and waste reduction • Pay per use • Scalability, flexibility, efficiency • Business continuity and interoperability • Massive storage capacity • Independence from local hardware and software Flavia Marzano 13
  14. 14. Open Governmnent Cloud Advantages of Cloud Computing • De-localized access • Increased competitiveness for SMEs • Unified governance in PAs • Higher security levels • Easy data exchange between PAs easy • Data retrieval and use in emergency situations Flavia Marzano 14
  15. 15. Open Governmnent Cloud Neelie Kroes, VP EU commission and responsible for the Digital Agenda: “Users must be able to change their cloud provider as fast and easily as changing one’s Internet or mobile-phone provider has become in many places. Interoperability is essential for the cloud to be fair, open and competitive. International standardization efforts will have a huge impact on Cloud Computing. Open specifications are a key in creating competitive and flourishing markets that deliver what customers need.” Flavia Marzano 15
  16. 16. Legal framework: concerns • ownership and management (e.g. control,Open Governmnent Cloud deletion, maintenance) of data resulting from collective production… • privacy and ownership (sensible personal data) • difficulty in switching cloud provider • responsibility in case of data loss • security of data • jurisdiction • copyright protection globale-disastri-naturali/12550/ Flavia Marzano 16
  17. 17. No Cloud in Denmark? Cloud Computing rejected by DPA, the Danish DataOpen Governmnent Cloud Protection Agency on February 2011. DPA rejects the Municipality of Odense’s use of cloud computing to store certain sensitive information, primarily due to important security issues and recommends the use of ENISA’s (EU Network and Information Security Agency) checklist (included in the publication “Cloud computing – Benefits, risks and recommendations for information security”). Foto: Flavia Marzano 17
  18. 18. Open Governmnent Cloud Legal framework: recommendations • Neutrality of norms and regulations towards technology • Legal protection of data • Data cannot be searched, seized and violated by any authority without reasonable justification and legal permission • Data cannot be used by an unidentified user, without previous permission, and for purposes different from those allowed by their owner Flavia Marzano 18
  19. 19. Open Governmnent Cloud Legal framework: recommendations • Users must be allowed to know where their data are stored and which technologies are needed to handle them • The provider’s business model must be declared and transparent • Portability and interoperability must be legally ensured • The possibility of fast and cheap switching must be legally ensured Flavia Marzano 19
  20. 20. Open Governmnent Cloud Legal framework: recommendations • Open formats and open standards must be legally enforced • Technological barriers (digital divide) must be reduced • Terms of use must be fair also in Cloud Computing • SLA (Service Level Agreement) must be explicit and must include a complete and transparent list of services offered Flavia Marzano 20
  21. 21. Open Governmnent Cloud Legal framework: recommendations • Specific norms are needed in case of provider bankrupt in order to ensure recovery of public data • Providers must be legally protected against massive and unjustified input of data by users • EU commission must define regulations and policies following the evolution of the technological context and the privacy framework must constantly updated in order to leave space to innovation • International standards must be flexible enough to ensure the possibility of innovation Flavia Marzano 21
  22. 22. …at least… a. What do I buy? Services, software, hardware,…Open Governmnent Cloud b. Pay per use? What dust be included in the balance? c. Which SLA (Service Level Agreement)? Flavia Marzano 22
  23. 23. Open Governmnent Cloud Openness... link • Open Cloud Manifesto: • Open G-Cloud Linkedin group: • Open G-Cloud Facebook group: Flavia Marzano 23
  24. 24. Thank you for your attention! seOpen Governmnent Cloud en s L ic on mm Co e de re a t i v g a lc o a C 5 /it/le er 2. u nd sa/ d c- a s e /b y - n e le s , i s r ense rts lic ia l pa rg / rig s.o o m on i ts , in com io n tiv e ta t r ea en / /c p re s ht tp : is Th Flavia Marzano flavia -dot- marzano -at- gmail -dot- com Flavia Marzano 24