Agenda<br /><ul><li> Welcome and Opening Remarks
 Strategic Vision
 Survey Results
 Membership Fees for 2010
 Planned Course Improvements
 Other Planned Improvements
 Questions and Answers</li></li></ul><li>Opening Remarks<br /><ul><li> Introductions
 Purpose of Town Hall Meetings
 Future Town Hall Meetings
 Timing for Questions</li></li></ul><li>Strategic Vision<br />The Bay of Quinte Country Club was founded in 1921 with two ...
2009 Survey Results<br />General Challenges with Surveys<br />Widely varying opinions of respondents<br />Contradictory re...
2009 Survey Results<br />Demographics:<br />
2009 Survey Results<br />Demographics:<br />
2009 Survey Results<br />Demographics:<br />
2009 Survey Results<br />Demographics:<br />
2009 Survey Results<br />Demographics:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Preferences:<br />
2009 Survey Results<br />Current Satisfaction:<br />
2009 Survey Results<br />Best Golf Course in Quinte Region:<br />
2009 Survey Results<br />Second-Best Golf Course in Quinte Region:<br />
2009 Survey Results<br />Open-Ended Responses: (128 total)<br />Course condition/design (46 responses)<br />Fees (31 respo...
2009 Survey Results<br />Updated Strategic Vision:<br />NO FUNDAMENTAL CHANGE FROM 1921:  <br />The tradition continues.<b...
2009 Survey Results<br />Action Plan 1: Course condition/design<br />Increase annual operating budget<br />Invest in capit...
2009 Survey Results<br />Action Plan 3: 	Management, Programs, 				Communications<br />Customer service policies and train...
2009 Survey Results<br />Action Plan 4: 	Service/Welcoming 				Atmosphere<br />Customer Service training for staff<br />En...
2009 Survey Results<br />Action Plan 2: Fees<br />Establish a fee policy that is:<br /><ul><li>Based on solid financial an...
Consistent with the strategic vision
Sustainable in the long term.</li></li></ul><li>2010 Full Golf Membership: $2,500<br />Club storage & cleaning ($120)<br /...
2010 Full Golf Membership: Additional Benefits<br />For current members with preferred shares: <br /> Credit for 20% of ou...
2010 Full Golf Membership: Additional Benefits<br />For former members with preferred shares:<br />All of the benefits ava...
2010 Introductory Membership: $1,600<br />Club storage & cleaning ($120)<br />Use of a locker in the club house ($25)<br /...
2010 Introductory Membership: Additional Benefits<br />Option to purchase packages in 400 series<br />Option to purchase p...
2010 Option Packages:  (For Those with Full or Introductory Memberships)<br />400 A:  Touring Package ($400)<br />  Total ...
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Town Hall Meeting Survey Results

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Town Hall Meeting Survey Results

  1. 1.
  2. 2. Agenda<br /><ul><li> Welcome and Opening Remarks
  3. 3. Strategic Vision
  4. 4. Survey Results
  5. 5. Membership Fees for 2010
  6. 6. Planned Course Improvements
  7. 7. Other Planned Improvements
  8. 8. Questions and Answers</li></li></ul><li>Opening Remarks<br /><ul><li> Introductions
  9. 9. Purpose of Town Hall Meetings
  10. 10. Future Town Hall Meetings
  11. 11. Timing for Questions</li></li></ul><li>Strategic Vision<br />The Bay of Quinte Country Club was founded in 1921 with two objectives:<br />To provide a venue for a high quality golf experience; and<br />To provide a venue for social interaction of members and guests.<br />1 + 2 = Enjoyable experience on and off the course. <br />
  12. 12. 2009 Survey Results<br />General Challenges with Surveys<br />Widely varying opinions of respondents<br />Contradictory responses<br />Expectation management<br />
  13. 13. 2009 Survey Results<br />Demographics:<br />
  14. 14. 2009 Survey Results<br />Demographics:<br />
  15. 15. 2009 Survey Results<br />Demographics:<br />
  16. 16. 2009 Survey Results<br />Demographics:<br />
  17. 17. 2009 Survey Results<br />Demographics:<br />
  18. 18. 2009 Survey Results<br />Preferences:<br />
  19. 19. 2009 Survey Results<br />Current Satisfaction:<br />
  20. 20. 2009 Survey Results<br />Preferences:<br />
  21. 21. 2009 Survey Results<br />Current Satisfaction:<br />
  22. 22. 2009 Survey Results<br />Preferences:<br />
  23. 23. 2009 Survey Results<br />Current Satisfaction:<br />
  24. 24. 2009 Survey Results<br />Preferences:<br />
  25. 25. 2009 Survey Results<br />Current Satisfaction:<br />
  26. 26. 2009 Survey Results<br />Preferences:<br />
  27. 27. 2009 Survey Results<br />Current Satisfaction:<br />
  28. 28. 2009 Survey Results<br />Preferences:<br />
  29. 29. 2009 Survey Results<br />Current Satisfaction:<br />
  30. 30. 2009 Survey Results<br />Preferences:<br />
  31. 31. 2009 Survey Results<br />Current Satisfaction:<br />
  32. 32. 2009 Survey Results<br />Preferences:<br />
  33. 33. 2009 Survey Results<br />Current Satisfaction:<br />
  34. 34. 2009 Survey Results<br />Preferences:<br />
  35. 35. 2009 Survey Results<br />Current Satisfaction:<br />
  36. 36. 2009 Survey Results<br />Preferences:<br />
  37. 37. 2009 Survey Results<br />Current Satisfaction:<br />
  38. 38. 2009 Survey Results<br />Preferences:<br />
  39. 39. 2009 Survey Results<br />Current Satisfaction:<br />
  40. 40. 2009 Survey Results<br />Preferences:<br />
  41. 41. 2009 Survey Results<br />Current Satisfaction:<br />
  42. 42. 2009 Survey Results<br />Preferences:<br />
  43. 43. 2009 Survey Results<br />Current Satisfaction:<br />
  44. 44. 2009 Survey Results<br />Preferences:<br />
  45. 45. 2009 Survey Results<br />Current Satisfaction:<br />
  46. 46. 2009 Survey Results<br />Preferences:<br />
  47. 47. 2009 Survey Results<br />Current Satisfaction:<br />
  48. 48. 2009 Survey Results<br />Best Golf Course in Quinte Region:<br />
  49. 49. 2009 Survey Results<br />Second-Best Golf Course in Quinte Region:<br />
  50. 50. 2009 Survey Results<br />Open-Ended Responses: (128 total)<br />Course condition/design (46 responses)<br />Fees (31 responses)<br />Management, programs, communications (28 responses)<br />Service/Unwelcoming atmosphere (15 responses) <br />
  51. 51. 2009 Survey Results<br />Updated Strategic Vision:<br />NO FUNDAMENTAL CHANGE FROM 1921: <br />The tradition continues.<br />
  52. 52. 2009 Survey Results<br />Action Plan 1: Course condition/design<br />Increase annual operating budget<br />Invest in capital improvements<br />Retain expertise in golf course redesign and refurbishment<br />Have all members of the Bay of Quinte team “aim high” for course condition. <br />
  53. 53. 2009 Survey Results<br />Action Plan 3: Management, Programs, Communications<br />Customer service policies and training<br />Improved information systems<br />Open-door policies, newsletters, town hall meetings<br />Enhanced programming. <br />
  54. 54. 2009 Survey Results<br />Action Plan 4: Service/Welcoming Atmosphere<br />Customer Service training for staff<br />Enforcement of customer service policies<br />Membership and guest enlightenment <br />
  55. 55. 2009 Survey Results<br />Action Plan 2: Fees<br />Establish a fee policy that is:<br /><ul><li>Based on solid financial analysis
  56. 56. Consistent with the strategic vision
  57. 57. Sustainable in the long term.</li></li></ul><li>2010 Full Golf Membership: $2,500<br />Club storage & cleaning ($120)<br />Use of a locker in the club house ($25)<br />GAO/RCGA Annual Dues ($25)<br />Invitations to all club events& tournaments <br />Reciprocal privileges at other area courses <br />3 guest green fee passes ($150)<br />Full use of practice facilities including 10 buckets of driving range balls, non-transferable ($50)<br />3 additional guest green fee passes, if purchased before 2010 ($150) <br />Unlimited golf (priceless)<br />
  58. 58. 2010 Full Golf Membership: Additional Benefits<br />For current members with preferred shares: <br /> Credit for 20% of outstanding preferred share value towards full membership each year for the next five years<br /> Guarantee that full membership fee will not increase for five years<br /> Credit for one common share ($100) if 2010 full membership purchased before Dec 31, 2009<br /> Option to purchase packages in 400 series.<br />
  59. 59. 2010 Full Golf Membership: Additional Benefits<br />For former members with preferred shares:<br />All of the benefits available to current members with preferred shares if the former member purchases a full golf membership for the 2010 season.<br />
  60. 60. 2010 Introductory Membership: $1,600<br />Club storage & cleaning ($120)<br />Use of a locker in the club house ($25)<br />GAO/RCGA Annual Dues ($25)<br />Invitations to all club events& tournaments <br />Reciprocal privileges at other area courses <br />3 guest green fee passes ($150)<br />Full use of practice facilities including 10 buckets of driving range balls, non-transferable ($50)<br />3 additional guest green fee passes, if purchased before 2010 ($150) <br />40 rounds of golf on any day at any time.<br />
  61. 61. 2010 Introductory Membership: Additional Benefits<br />Option to purchase packages in 400 series<br />Option to purchase package in 300 series.<br />
  62. 62. 2010 Option Packages: (For Those with Full or Introductory Memberships)<br />400 A: Touring Package ($400)<br /> Total of 12 rounds of golf at Timber Ridge, Loyalist Golf, and a course to be named later<br /> Includes 1/2 cart per pass<br /> Play anytime 7 days a week<br /> Fully transferable<br /> 4 rounds per course<br />400 B: Sports Package ($400)<br /> Four consecutive tee times at Bay of Quinte to be used by you and up to 15 guests.<br /> Can be used as a corporate outing or to invite up to 15 of your closest friends to a spectacular day of golf.<br />
  63. 63. 2010 Option Packages: (For Those with Introductory Memberships)<br />300 A: Unlimited Edition ($300)<br /> Unlimited golf at Bay of Quinte with a tee time after 1:00 p.m. (in addition to the 40 rounds at any time).<br />
  64. 64. 2010 Other Memberships<br />Couples: $4,000<br /> Friends and Family Flex: $4,800<br />Twilight (after 2:00 p.m.): $1,200<br /> Junior: $495<br /> Corporate Flex Dual: $5,000<br /> Social: $500<br />
  65. 65. Course Improvements<br />Priorities:<br />Health and Life Safety Concerns<br />Long Term versus Short Term Benefit<br />Ratio of Cost of Improvement to Increased Enjoyment for Members and Guests<br />
  66. 66. Course Improvements<br />Fall 2009 to Spring 2010:<br />Remove dead trees and limbs<br />Repair cart paths near railway tracks<br />Purchase tarps for selected greens<br />Improve drainage where feasible<br />Remove overgrown brush<br />Repair areas near cart paths<br />Institute measures to reduce damage<br />Design new hole(s).<br />
  67. 67. Course Improvements<br />2010:<br />Upgrade sand traps<br />Complete designs for drainage upgrades and commence implementation<br />Redesign selected holes and commence implementation<br />Build new hole(s)<br />Complete design for new clubhouse/pro shop, practice facilities.<br />
  68. 68. Course Improvements<br />2011 and Beyond:<br />Complete drainage upgrades<br />Complete redesign and refurbishment of course<br />Complete construction of new clubhouse/pro shop, practice facilities.<br />
  69. 69. Other Planned Improvements<br />Coming soon to quality golf courses in your area: <br />Bay of Quinte Country Club <br />Town Hall Meeting: <br />The Sequels<br />Next release in Spring 2010<br />
  70. 70. Questions and Answers<br />Thank you for your attention. <br />We welcome your <br />questions and comments.<br />

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