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Why health care management
matters
EMMALAAN MANAGEMENT
Thérèse van den Hurk, May 2013
Time Cycle
•Thinking about institutions or housing
for the elderly, starts with thinking
about and designing a building
•F...
Services te be managed
• Services related to
the housing itself
• Domestic services
like catering
• Services related to
th...
Definition of health services
• Level 1: taking care of elder people
who have become dependent of
others for their daily t...
Important
• Problems (and degree of dependency) determine
building design
• Loneliness and lack of significance matter oft...
How to organize health care services
• Define which services & programs to
be deliverd for the target group
• Prepare the ...
Adequate management provides
• Effective services that
makes the customer happy
• Efficient and profit oriented
conduct of...
Our offer to you
• To map out programs, procedures for caring &
nursing, treatment and rehabilitation
• Training, educatio...
Thank you for
your kind attention
EMMALAAN MANAGEMENT
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Therese van den Hurk - Why health care management matters

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Why health care management matters by Therese van den Hurk


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Therese van den Hurk - Why health care management matters

  1. 1. Why health care management matters EMMALAAN MANAGEMENT Thérèse van den Hurk, May 2013
  2. 2. Time Cycle •Thinking about institutions or housing for the elderly, starts with thinking about and designing a building •Financial objectives en factors regarding real estate management are highly relevant EMMALAAN MANAGEMENT •The main objective is delivering the services to the elder clients •Paying the investments by getting a high customer satisfaction •Only then the elder clients will be willing to pay for the houssing High level of service will create high customer satisfaction and a return on investment Management is needed to reach these goals THE START AND THEN … ADDED VALUE
  3. 3. Services te be managed • Services related to the housing itself • Domestic services like catering • Services related to the age and health of the elder clients Health Services HEALTH SERVICES IS THE DISTINGUISHING FACTOR IN YOUR PROJECT! EMMALAAN MANAGEMENT
  4. 4. Definition of health services • Level 1: taking care of elder people who have become dependent of others for their daily tasks • Level 2: nursing, in case of mild physical or neurological problems or disabilities • Level 3: (para) medical treatment needed for rehabilitation • Level 4: (para)medical treatment of (physical & neurological) chronic illness EMMALAAN MANAGEMENT
  5. 5. Important • Problems (and degree of dependency) determine building design • Loneliness and lack of significance matter often more than the physical symptons (that will not always be‘solved’ by medical approach) • Differentiation in stage and nature of symptons • Alzheimer and other neurological are increasing and almost unavoidable at high age EMMALAAN MANAGEMENT
  6. 6. How to organize health care services • Define which services & programs to be deliverd for the target group • Prepare the budget: what price are the clients willing to pay, what are the costs of staffing and equipment, other exploitations costs? • Select and train staff • Install teams, be aware of the procedures needed to guarantee the agreed levels of quality EMMALAAN MANAGEMENT
  7. 7. Adequate management provides • Effective services that makes the customer happy • Efficient and profit oriented conduct of business that makes the investors and shareholders happy • Compliant to standards regarding security and relevant health care standards EMMALAAN MANAGEMENT
  8. 8. Our offer to you • To map out programs, procedures for caring & nursing, treatment and rehabilitation • Training, education and instruction for (future) health care professionals • To set up efficient en effective (daily) health care management and exploitation schemes • Selecting ICT supporting health care processes EMMALAAN MANAGEMENT
  9. 9. Thank you for your kind attention EMMALAAN MANAGEMENT

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