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PI Group Logo 
Music - Revolution
WHY WE NEED PROCESS TODAY LIKE 
NEVER BEFORE
THE BOY AND THE BIG TRIP
WE LIVE WITH A 
CHALLENGING LEGACY
THE INDUSTRIAL REVOLUTION
A SCOTSMAN
A PIN FACTORY
THE DIVISION OF LABOUR
BUT…WHO WORKS IN A PIN FACTORY?
WE DO...AND WE DON'T...
NEW 
ROLES IN 
INCREASED 
COMPLEXITY 
SHOCK!
COMPLEXITY IS THE FIRST 
COMPETITOR
RESHUFFLING ROLES ONLY 
MOVES THE PROBLEM
REWORK
DELAYS
THE CUSTOMER SUFFERS
8877%% 
THE GOLDEN AGE IS OVER
A RE-LEVELLING IS UNDERWAY
TECHNOLOGY IS THE LEVELLER
A LEVEL PLAYING FIELD
THE TROUBLE WITH BATTLESHIPS
THOSE DAMN DINGHIES
ACORNS & OAK TREES
UNPRECEDENTED COMPETITION
AN AGE OF CUSTOMER POWER
THOSE YOUNG WHIPPERSNAPPERS
87% STARTS TO LOOK GOOD!
““TTHHEE DDIIVVIISSIIOONN 
OOFF LLAABBOOUURR && 
CCUUSSTTOOMMEERR 
CCEENNTTRRIICCIITTYY AARREE 
PPEERRPPEETTUUAALLLLYY 
AA...
CONVEYOR BELT THINKING
START THINKING HORIZONTAL
NOTHING CAN BE SAID TO BE CERTAIN 
EXCEPT DEATH AND TAXES
INVEST IN PROCESS GLUE
FLEXIBLE GLUE
FASTER TO MARKET
BALANCE THE AUTOMATION SEESAW
WWEE MMUUSSTT MMOOVVEE 
FFRROOMM 
IINNDDUUSSTTRRIIAALL 
RREEVVOOLLUUTTIIOONN TTOO 
CCUUSSTTOOMMEERR 
RREEVVOOLLUUTTIIOONN
CUSTOMERS AT HARM’S LENGTH
THE CUSTOMER EXPERIENCE DOES 
NOT START WITHIN YOUR WALLS
TOTAL CUSTOMER ALIGNMENT
THE PROCESS & THE CUSTOMER 
EXPERIENCE MUST BE ONE
RUTHLESSLY CUT A PATH TO THE 
CUSTOMER
TAKE OFF THE BLINKERS
THERE IS NO TxRxxY CAN’T
DON’T LIMIT THINKING
LIMITATIONS 
KILL 
INNOVATIONS
WEAR MANY CUSTOMER HATS
THINK BIG, ACT SMALL
YOU GET WHAT YOU NICHE FOR 
AND YOU’RE ALWAYS NICHING
SEEK THE POWER OF SCALE WITH 
NICHE PERSONALISATION
BBUUSSIINNEESSSS 
PPRROOCCEESSSS 
IISS AANN 
AAUUTTHHEENNTTIICC 
VVOOIICCEE TTHHAATT 
SSAAYYSS WWHHAATT 
BBUUSSIINNEESSSS ...
ACTIONS SPEAK 
LOUDER THAN MARKETING
TODAY ANYONE IS YOUR 
JUDGE AND JURY
SO WE NEED TO SPEAK 
CUSTOMER EXPERIENCE
THEY BUY MORE FROM YOU
THEY WON’T LEAVE YOU
THEY RECOMMEND YOU
IT’S A LOT LIKE BEING IN LOVE
QUESTIONS
LLEEAAVVEE AA 
BBUUSSIINNEESSSS 
CCAARRDD TTOO 
RREECCEEIIVVEE YYOOUURR 
FFRREEEE CCOOPPYY 
COMING SOON
ASK US HOW TO TRANSFORM YOUR 
BUSINESS IN 2 DAYS!
The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History
The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History
The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History
The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History
The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History
The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History
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The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 2 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 3 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 4 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 5 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 6 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 7 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 8 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 9 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 10 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 11 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 12 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 13 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 14 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 15 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 16 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 17 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 18 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 19 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 20 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 21 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 22 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 23 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 24 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 25 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 26 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 27 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 28 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 29 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 30 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 31 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 32 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 33 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 34 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 35 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 36 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 37 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 38 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 39 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 40 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 41 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 42 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 43 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 44 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 45 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 46 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 47 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 48 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 49 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 50 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 51 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 52 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 53 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 54 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 55 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 56 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 57 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 58 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 59 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 60 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 61 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 62 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 63 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 64 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 65 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 66 The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History Slide 67
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The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History

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A challenging, thought provoking and entertaining presentation that details why now, more than ever organisations need to embrace business process. Process Improvement Group CEO Craig Reid takes the audience through an explanation of the current key challenges, why they need to embrace process now and the secrets to turning the challenges on their head by embracing customer centric, innovative strategies that will help their organisations succeed. Learn:

Why organisations are under threat like never before

Why now is the time for organisations to embrace Business process

The fundamental shift that Business process can bring

How organisations can not just survive, but thrive.

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The Process Revolution - Why Organisation Need Business Process Improvement Like Never Before In Our History

  1. 1. PI Group Logo Music - Revolution
  2. 2. WHY WE NEED PROCESS TODAY LIKE NEVER BEFORE
  3. 3. THE BOY AND THE BIG TRIP
  4. 4. WE LIVE WITH A CHALLENGING LEGACY
  5. 5. THE INDUSTRIAL REVOLUTION
  6. 6. A SCOTSMAN
  7. 7. A PIN FACTORY
  8. 8. THE DIVISION OF LABOUR
  9. 9. BUT…WHO WORKS IN A PIN FACTORY?
  10. 10. WE DO...AND WE DON'T...
  11. 11. NEW ROLES IN INCREASED COMPLEXITY SHOCK!
  12. 12. COMPLEXITY IS THE FIRST COMPETITOR
  13. 13. RESHUFFLING ROLES ONLY MOVES THE PROBLEM
  14. 14. REWORK
  15. 15. DELAYS
  16. 16. THE CUSTOMER SUFFERS
  17. 17. 8877%% THE GOLDEN AGE IS OVER
  18. 18. A RE-LEVELLING IS UNDERWAY
  19. 19. TECHNOLOGY IS THE LEVELLER
  20. 20. A LEVEL PLAYING FIELD
  21. 21. THE TROUBLE WITH BATTLESHIPS
  22. 22. THOSE DAMN DINGHIES
  23. 23. ACORNS & OAK TREES
  24. 24. UNPRECEDENTED COMPETITION
  25. 25. AN AGE OF CUSTOMER POWER
  26. 26. THOSE YOUNG WHIPPERSNAPPERS
  27. 27. 87% STARTS TO LOOK GOOD!
  28. 28. ““TTHHEE DDIIVVIISSIIOONN OOFF LLAABBOOUURR && CCUUSSTTOOMMEERR CCEENNTTRRIICCIITTYY AARREE PPEERRPPEETTUUAALLLLYY AATT OODDDDSS”” -- MMee
  29. 29. CONVEYOR BELT THINKING
  30. 30. START THINKING HORIZONTAL
  31. 31. NOTHING CAN BE SAID TO BE CERTAIN EXCEPT DEATH AND TAXES
  32. 32. INVEST IN PROCESS GLUE
  33. 33. FLEXIBLE GLUE
  34. 34. FASTER TO MARKET
  35. 35. BALANCE THE AUTOMATION SEESAW
  36. 36. WWEE MMUUSSTT MMOOVVEE FFRROOMM IINNDDUUSSTTRRIIAALL RREEVVOOLLUUTTIIOONN TTOO CCUUSSTTOOMMEERR RREEVVOOLLUUTTIIOONN
  37. 37. CUSTOMERS AT HARM’S LENGTH
  38. 38. THE CUSTOMER EXPERIENCE DOES NOT START WITHIN YOUR WALLS
  39. 39. TOTAL CUSTOMER ALIGNMENT
  40. 40. THE PROCESS & THE CUSTOMER EXPERIENCE MUST BE ONE
  41. 41. RUTHLESSLY CUT A PATH TO THE CUSTOMER
  42. 42. TAKE OFF THE BLINKERS
  43. 43. THERE IS NO TxRxxY CAN’T
  44. 44. DON’T LIMIT THINKING
  45. 45. LIMITATIONS KILL INNOVATIONS
  46. 46. WEAR MANY CUSTOMER HATS
  47. 47. THINK BIG, ACT SMALL
  48. 48. YOU GET WHAT YOU NICHE FOR AND YOU’RE ALWAYS NICHING
  49. 49. SEEK THE POWER OF SCALE WITH NICHE PERSONALISATION
  50. 50. BBUUSSIINNEESSSS PPRROOCCEESSSS IISS AANN AAUUTTHHEENNTTIICC VVOOIICCEE TTHHAATT SSAAYYSS WWHHAATT BBUUSSIINNEESSSS WWEE AARREE IINN
  51. 51. ACTIONS SPEAK LOUDER THAN MARKETING
  52. 52. TODAY ANYONE IS YOUR JUDGE AND JURY
  53. 53. SO WE NEED TO SPEAK CUSTOMER EXPERIENCE
  54. 54. THEY BUY MORE FROM YOU
  55. 55. THEY WON’T LEAVE YOU
  56. 56. THEY RECOMMEND YOU
  57. 57. IT’S A LOT LIKE BEING IN LOVE
  58. 58. QUESTIONS
  59. 59. LLEEAAVVEE AA BBUUSSIINNEESSSS CCAARRDD TTOO RREECCEEIIVVEE YYOOUURR FFRREEEE CCOOPPYY COMING SOON
  60. 60. ASK US HOW TO TRANSFORM YOUR BUSINESS IN 2 DAYS!
  • PoonamPathare

    Apr. 26, 2017
  • AlexanderSchaub1

    Jul. 6, 2016
  • theprocessninja

    Oct. 5, 2014
  • bognaf

    Sep. 24, 2014
  • goeckelm

    Sep. 24, 2014
  • pgaval

    Sep. 24, 2014

A challenging, thought provoking and entertaining presentation that details why now, more than ever organisations need to embrace business process. Process Improvement Group CEO Craig Reid takes the audience through an explanation of the current key challenges, why they need to embrace process now and the secrets to turning the challenges on their head by embracing customer centric, innovative strategies that will help their organisations succeed. Learn: Why organisations are under threat like never before Why now is the time for organisations to embrace Business process The fundamental shift that Business process can bring How organisations can not just survive, but thrive.

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