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Arizona World Usability Day 2012 Keynote Presentation, Nov. 8, 2012
Rick Tilghman, Senior Director of User Experience Design, PayPal
Topic: Delivering payments in a ubiquitous computing world
Digital services continue to assume an increasingly essential role in daily life. Devices are shrinking and fragmenting, analog products are evolving digital capabilities, and new products are displacing established business models. In short, digital is absorbing an increasing array of specific, nuanced, and ever more essential behaviors and needs.
As we confront this rapidly evolving world of ubiquitous computing there are a number of important questions we’re asking at PayPal. What are the implications for the future of payment services? What is the role of usability and UX? How do we evolve to address an accelerating and diversifying marketplace?