This presentation expands the notion of diversity far beyond racial and gender stereotypes to help viewers value the differences that everyone brings to the organization.

3. She is also author of two popular leadership books -- The Six Principles of Service Excellence, and The Leadership Book of Numbers, Volume 1.

4. Her firm works with luxury and premium brands globally, helping them create and sustain a culture of service, performance, and operational excellence.

5. Prior to launching Performance Solutions by Design in 2003, Theo was Vice President of Training & Organizational Effectiveness with The Ritz-Carlton Hotel Company where she enjoyed a successful 17 year career.

6. For details on how to bring this training session to your organization, just call or send us an email request.Contact Information Performance Solutions by Design, Inc. 863 Flat Shoals Road SE, Suite C-314 Conyers, Georgia 30094 Telephone: 770-860-0198 Website: www.psbydesign.com

7. “The reality of life is that your perceptions – right or wrong – influence everything else you do. When you get a proper perspective of your perceptions, you may be surprised how many other things fall into place.” Roger Birkman, Ph. D. -- renowned psychologist

8. What We Will Cover… Diversity Defined The Business Case for Diversity & Inclusion The Dimensions of Diversity in Our Workplace Applying What You Have Learned

9. Learning Objectives Alignment Commitment Paradigm Shifting Enlightenment

11. What do you hope to Gain?

13. Diversity Awareness in the Workplace Turning Our Differences into Opportunities for Synergy & Inclusion World Population: 6,942,900,000 China (19.24%) 1,339,724,852 India (17.38%) 1,210,193,422 U.S. (4.48%) 312, 266,000 Indonesia (3.41%) 237,556,363 Brazil (2.74%) 190,732,694

14. What is the definition of DIVERSITY?

16. The range of categories within a society that are perceived as dividing its people into significant groups.

17. The idea that differences in people must be valued and treated as a plus instead of a negative. We’ve always had differences, but we have not always had diversity.

18. Diversity Awareness in the Workplace Turning Our Differences into Opportunities for Synergy & Inclusion Basic Principles of Diversity It is about inclusion and engagement – leaving no one behind Everyone must work together – synergy A belief that everyone deserve dignity and respect and that everyone adds value Everyone deserves an equal opportunity to contribute and achieve Requires the elimination of prejudice Diversity in thought must occur at all levels of the organization It is everyone’s responsibility

20. When I hear a point of view different from mine, I ask the person to tell me more about their idea.

22. Diversity Awareness in the Workplace Turning Our Differences into Opportunities for Synergy & Inclusion Key Dimensions… Race Age Ethnicity Gender Educational Level Socio-Economic Status Mental and Physical Abilities Religious and Political Beliefs

23. Diversity Awareness in the Workplace Turning Our Differences into Opportunities for Synergy & Inclusion Key Dimensions of Diversity… Leadership Styles Communication Styles Reward and Recognition Range/Level of Authority Work-life Values/Balance

24. Diversity Awareness in the Workplace Turning Our Differences into Opportunities for Synergy & Inclusion EXPERIENCES FAMILY FRIENDS Perceptions, Stereotypes, Prejudice: Where do they come from? RELIGION VALUES MEDIA

26. How do these differences contribute to the STRENGTH of your team?

27. Where might we be UNDERUTILIZING the diverse strengths of our team?

29. I frequently work with people who have different perspectives than me.

30. I strongly believe that every person has a unique way of contributing to his or her group.

32. Diversity Awareness in the Workplace Turning Our Differences into Opportunities for Synergy & Inclusion Diversity – Why is it important? It’s the law of the land and organizational policy It addresses our changing demographics It promotes a creative and productive environment It’s the right thing to do

33. Diversity Awareness in the Workplace Turning Our Differences into Opportunities for Synergy & Inclusion How Are our Customers Diverse? Race Age Ethnicity Gender Educational Level Socio-Economic Status Mental and Physical Abilities Religious and Political Beliefs

34. The Evolution of Our Customers 1990’s 1980’s 2000’s

35. The Barriers to Diversity What do you believe are the barriers/obstacles to celebrating diversity? What can we do as team members to overcome these barriers? Fear Prejudice Stereotyping

37. Think about the impact of our comments and actions before we speak or act.

38. Avoid generalizing the behaviors or attitudes of an entire group based on observation of them.

39. Avoid using language that purposely stereotypes.

40. View people who are different from you as a source for learning.

42. Others depend on us

43. Others are interested in us

44. Others care about usWhy is feeling that we matter important?

45. Diversity Awareness in the Workplace Turning Our Differences into Opportunities for Synergy & Inclusion Be kind, say thanks. Give credit. Empathize. Read, listen, observe. To listen is to learn about yourself, about others. Don’t be afraid to say, “Help me understand.” “What can I do to help?” Each one of us must be the change we want in the world. -- Mahatma Gandhi

47. When working on a project, I seek out different ideas and opinions.

48. Whenever possible, I try to work on projects or tasks with at least one other person.

51. Skills

52. Strengths

53. Capabilities

54. Experiences

56. Diversity Awareness in the Workplace Turning Our Differences into Opportunities for Synergy & Inclusion I WILL PERSONALLY COMMIT TO…

58. Make an effort to get to know others whose background may be different from yours.

59. Be candid and open about how you like to be treated.

60. Learn about different religions and cultures.

61. Explore the talents and interests of your co-workers.

63. Implement an aggressive hiring process to select workers from diver backgrounds.

64. Monitor the progress of your diversity strategy to ensure tis not causing resentment within the workplace.

65. Be aware of diversity issues in the workplace, so you know what problems you may have to face.

66. Educate your leaders about the importance of diversity in the business.

69. She is also author of two popular leadership books -- The Six Principles of Service Excellence, and The Leadership Book of Numbers, Volume 1.

70. Her firm works with luxury and premium brands globally, helping them create and sustain a culture of service, performance, and operational excellence.

71. Prior to launching Performance Solutions by Design in 2003, Theo was Vice President of Training & Organizational Effectiveness with The Ritz-Carlton Hotel Company where she enjoyed a successful 17 year career.

72. For information on how to bring this training session to your organization, contact us by telephone or email.Contact Information Performance Solutions by Design, Inc. 863 Flat Shoals Road SE, Suite C-314 Conyers, Georgia 30094 Telephone: 770-860-0198 Website: www.psbydesign.com