Integrating  User Experience  Research   into  Industrial Design  Education
STEVE VISSER Professor of Industrial Design CHERYL ZHENYU QIAN Assistant Professor of Interaction Design Department of Art...
Outline <ul><li>A  challenge </li></ul><ul><ul><li>physical interaction vs. digital interaction </li></ul></ul><ul><li>The...
Physical  Interaction in Product Design © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
An urgent  need  to consider digital  interaction © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
User Interaction Experience 00 interface  +  navigation © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Interface 00 A boundary across which two independent systems meet and act on or communicate with each other. © 2011 Cheryl...
Interface 00 What is the industrial designer’s responsibility? Physical interface itself  or Integration of digital & phys...
Interface Evolution 00 first UIs     WIMP     more dynamic, tangible & natural © 2011 Cheryl Zhenyu Qian & Steve Visser,...
User Interface 00 Engineering-centered user-centered © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
A Humanized Interface <ul><li>Lessons learned so far: </li></ul><ul><li>Don’t replace humans  </li></ul><ul><li>Don’t repl...
Navigation 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Lost in the navigation 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Lost in the navigation 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Lost in the navigation 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
To integrate  physical  and  digital interaction  in education, there are  gaps © 2011 Cheryl Zhenyu Qian & Steve Visser, ...
Gap between design  and cognitive science 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
00 How your eyes cheat you © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
How your mental model fails 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Cognition Models 00 <ul><li>Human information processing </li></ul><ul><li>Embodied cognition </li></ul><ul><li>Distribute...
Gap between design  and evaluation methods 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University design implement...
Cost of not evaluating <ul><li>Costs of … </li></ul><ul><li>Fixing </li></ul><ul><li>Customer, Technical and Web Support <...
What methods are there? <ul><li>Laboratory tests  </li></ul><ul><ul><li>requires human subjects that  act as end users </l...
What methods are there? <ul><li>Interface inspection </li></ul><ul><ul><li>done by interface professionals, no end users n...
What methods are there? <ul><li>Field studies </li></ul><ul><ul><li>requires established end users in their work context  ...
What methods are there? <ul><li>Self reporting </li></ul><ul><ul><li>requires established or potential end users  </li></u...
Gap between design  and information technology 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Planned Curriculum 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University <ul><li>1st year Fall Semester:  </li></...
Planned Curriculum 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University <ul><li>1st year Fall Semester:  </li></...
  GE Healthcare Home Monitor for patients of  Multiple Sclerosis, Parkinson's, Arthritis, Cerebral Palsy © 2011 Cheryl Zhe...
Existing Product Usability Tests 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Identified Problems 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Diseases Research 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Empathic Research 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Identified Many Problems <ul><li>For example, for CP </li></ul><ul><li>Impossible to make universal product creation since...
Concept Progression 00 Each team illustrate 12 design concepts © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Review Concepts 00 96 design concepts generated from 8 teams © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Physical Prototypes 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Digital Prototypes 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Design Evaluation 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Design Outcome 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Arthritis Problem 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Design Outcome of Enable The solution. Fits comfortably in hand © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Track how long you have been inactive Design Outcome for Arthritis © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue Univer...
Review the  process © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
<ul><li>Design research to identify problems </li></ul><ul><li>Brainstorming to generate alternatives </li></ul><ul><li>Cr...
© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Now, our students are working on  a Whirlpool project “How the washer and dryer teach you to do laundry properly?” © 2011 ...
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  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Purdue U - Integrating User Experience - Open 2011

    1. 1. Integrating User Experience Research into Industrial Design Education
    2. 2. STEVE VISSER Professor of Industrial Design CHERYL ZHENYU QIAN Assistant Professor of Interaction Design Department of Art and Design
    3. 3. Outline <ul><li>A challenge </li></ul><ul><ul><li>physical interaction vs. digital interaction </li></ul></ul><ul><li>The problem set </li></ul><ul><ul><li>Gap between design and cognitive science </li></ul></ul><ul><ul><li>Gap between design and evaluation </li></ul></ul><ul><ul><li>Gap between design and information technology </li></ul></ul><ul><li>A solution </li></ul><ul><ul><li>Case study: GE healthcare project </li></ul></ul>
    4. 4. Physical Interaction in Product Design © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    5. 5. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    6. 6. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    7. 7.
    8. 8.
    9. 9. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    10. 10. An urgent need to consider digital interaction © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    11. 11. User Interaction Experience 00 interface + navigation © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    12. 12. Interface 00 A boundary across which two independent systems meet and act on or communicate with each other. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    13. 13. Interface 00 What is the industrial designer’s responsibility? Physical interface itself or Integration of digital & physical interface © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    14. 14. Interface Evolution 00 first UIs  WIMP  more dynamic, tangible & natural © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    15. 15. User Interface 00 Engineering-centered user-centered © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    16. 16. A Humanized Interface <ul><li>Lessons learned so far: </li></ul><ul><li>Don’t replace humans </li></ul><ul><li>Don’t replicate humans </li></ul><ul><li>Reflect human behavior. </li></ul><ul><li>Three qualities of the human interface ( Christopher Fahey, IXDA 2010 ) </li></ul><ul><ul><li>Sentience </li></ul></ul><ul><ul><li>Intimacy </li></ul></ul><ul><ul><li>Personality </li></ul></ul>00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    17. 17. Navigation 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    18. 18. Lost in the navigation 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    19. 19. Lost in the navigation 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    20. 20. Lost in the navigation 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    21. 21. To integrate physical and digital interaction in education, there are gaps © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    22. 22. Gap between design and cognitive science 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    23. 23. 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    24. 24. 00 How your eyes cheat you © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    25. 25. How your mental model fails 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    26. 26. Cognition Models 00 <ul><li>Human information processing </li></ul><ul><li>Embodied cognition </li></ul><ul><li>Distributed cognition </li></ul><ul><li>Internal & external cognition </li></ul><ul><li>… </li></ul><ul><li>More to explore </li></ul>© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    27. 27. Gap between design and evaluation methods 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University design implementation evaluation
    28. 28. Cost of not evaluating <ul><li>Costs of … </li></ul><ul><li>Fixing </li></ul><ul><li>Customer, Technical and Web Support </li></ul><ul><li>Upgrades/patches </li></ul><ul><li>Training </li></ul><ul><li>Lost competitive advantage </li></ul><ul><li>Damage to company reputation </li></ul>© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    29. 29. What methods are there? <ul><li>Laboratory tests </li></ul><ul><ul><li>requires human subjects that act as end users </li></ul></ul><ul><ul><li>Experimental methodologies </li></ul></ul><ul><ul><ul><li>highly controlled observations and measurements to answer very specific questions i.e., hypothesis testing </li></ul></ul></ul><ul><ul><li>Usability testing </li></ul></ul><ul><ul><ul><li>mostly qualitative, less controlled observations of users performing tasks </li></ul></ul></ul>© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    30. 30. What methods are there? <ul><li>Interface inspection </li></ul><ul><ul><li>done by interface professionals, no end users necessary </li></ul></ul><ul><ul><li>Usability heuristics </li></ul></ul><ul><ul><ul><li>several experts analyze an interface against a handful of principles </li></ul></ul></ul><ul><ul><li>Walkthroughs </li></ul></ul><ul><ul><ul><li>experts and others analyze an interface by considering what a user would have to do a step at a time while performing their task </li></ul></ul></ul>© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    31. 31. What methods are there? <ul><li>Field studies </li></ul><ul><ul><li>requires established end users in their work context </li></ul></ul><ul><ul><li>Ethnography </li></ul></ul><ul><ul><ul><li>field worker immerses themselves in a culture to understand what that culture is doing </li></ul></ul></ul><ul><ul><li>Contextual inquiry </li></ul></ul><ul><ul><ul><li>interview methodology that gains knowledge of what people do in their real-world context </li></ul></ul></ul>© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    32. 32. What methods are there? <ul><li>Self reporting </li></ul><ul><ul><li>requires established or potential end users </li></ul></ul><ul><ul><li>interviews </li></ul></ul><ul><ul><li>questionnaires </li></ul></ul><ul><ul><li>surveys </li></ul></ul>© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    33. 33. Gap between design and information technology 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    34. 34. Planned Curriculum 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University <ul><li>1st year Fall Semester: </li></ul><ul><li>Introduction to Interaction Design </li></ul><ul><li>MFA program orientation </li></ul><ul><li>Theory in Art Seminar </li></ul><ul><li>Problems in Industrial Design I </li></ul><ul><li>1st year Spring Semester: </li></ul><ul><li>Cognition for Interaction Design </li></ul><ul><li>Design History I </li></ul><ul><li>Advanced Web Authoring </li></ul><ul><li>Elective course </li></ul><ul><li>2nd year Fall Semester: </li></ul><ul><li>Problems in Industrial Design II </li></ul><ul><li>Design History II </li></ul><ul><li>Elective course </li></ul><ul><li>2nd year Spring Semester: </li></ul><ul><li>Information Visualization Design </li></ul><ul><li>Research Methods </li></ul><ul><li>Directed Project Research </li></ul><ul><li>3rd year Fall Semester: </li></ul><ul><li>Robot and Culture </li></ul><ul><li>MFA Project Research in Design </li></ul><ul><li>MFA thesis </li></ul><ul><li>3rd year Spring Semester: </li></ul><ul><li>Interaction Design Evaluation </li></ul><ul><li>MFA Project Research in Design </li></ul><ul><li>MFA graduate exhibition </li></ul><ul><li>MFA thesis </li></ul>
    35. 35. Planned Curriculum 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University <ul><li>1st year Fall Semester: </li></ul><ul><li>Introduction to Interaction Design </li></ul><ul><li>MFA program orientation </li></ul><ul><li>Theory in Art Seminar </li></ul><ul><li>Problems in Industrial Design I </li></ul><ul><li>1st year Spring Semester: </li></ul><ul><li>Cognition for Interaction Design </li></ul><ul><li>Design History I </li></ul><ul><li>Advanced Web Authoring </li></ul><ul><li>Elective course </li></ul><ul><li>2nd year Fall Semester: </li></ul><ul><li>Problems in Industrial Design II </li></ul><ul><li>Design History II </li></ul><ul><li>Elective course </li></ul><ul><li>2nd year Spring Semester: </li></ul><ul><li>Information Visualization Design </li></ul><ul><li>Research Methods </li></ul><ul><li>Directed Project Research </li></ul><ul><li>3rd year Fall Semester: </li></ul><ul><li>Robot and Culture </li></ul><ul><li>MFA Project Research in Design </li></ul><ul><li>MFA thesis </li></ul><ul><li>3rd year Spring Semester: </li></ul><ul><li>Interaction Design Evaluation </li></ul><ul><li>MFA Project Research in Design </li></ul><ul><li>MFA graduate exhibition </li></ul><ul><li>MFA thesis </li></ul>
    36. 36. GE Healthcare Home Monitor for patients of Multiple Sclerosis, Parkinson's, Arthritis, Cerebral Palsy © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    37. 37. Existing Product Usability Tests 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    38. 38. Identified Problems 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    39. 39. Diseases Research 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    40. 40. Empathic Research 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    41. 41. Identified Many Problems <ul><li>For example, for CP </li></ul><ul><li>Impossible to make universal product creation since no two CP patients are exactly the same. </li></ul><ul><li>If wake up during the midnight, it is very hard to adjust position and fall back to sleep </li></ul><ul><li>Lack of resources to organize series of training </li></ul><ul><li>Lack of adequate information resources for patients who are over age of 18. </li></ul><ul><li>Expensive products and treatments </li></ul><ul><li>Eager to regain some form of freedom: from human aides, of movement, of social interaction. </li></ul><ul><li>… </li></ul>00 The design goal changed from monitoring to improving the chronic conditions and life quality
    42. 42. Concept Progression 00 Each team illustrate 12 design concepts © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    43. 43. Review Concepts 00 96 design concepts generated from 8 teams © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    44. 44. Physical Prototypes 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    45. 45. Digital Prototypes 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    46. 46. Design Evaluation 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    47. 47. Design Outcome 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    48. 48. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    49. 49. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    50. 50. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    51. 51.
    52. 52.
    53. 53. Arthritis Problem 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    54. 54.
    55. 55.
    56. 56.
    57. 57.
    58. 58.
    59. 59. Design Outcome of Enable The solution. Fits comfortably in hand © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    60. 60. Track how long you have been inactive Design Outcome for Arthritis © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    61. 61. Review the process © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    62. 62. <ul><li>Design research to identify problems </li></ul><ul><li>Brainstorming to generate alternatives </li></ul><ul><li>Create digital and physical prototypes </li></ul><ul><li>Cognitive consideration to enforce designs </li></ul><ul><li>Evaluation to ensure quality </li></ul>00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    63. 63. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    64. 64. Now, our students are working on a Whirlpool project “How the washer and dryer teach you to do laundry properly?” © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University

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