2. :: JUNE 10, 2002
BOOK I
FLETCHER
DAVE
WITH
WHERE BAD D3SIGN
COMES FROM
3. 1. LEGAL RED TAPE.
:: JUNE 10, 2002
• When corporate lawyers get involved with
contracts, problems arise.
FLETCHER
DAVE
WITH
4. 1. LEGAL RED TAPE.
:: JUNE 10, 2002
11. FOCUS GROUPS
• Testing proves how the audience feels at
that moment.
FLETCHER
DAVE
WITH
5. 1. LEGAL RED TAPE.
:: JUNE 10, 2002
11. FOCUS GROUPS
111. TOO MANY COOKS IN THE KITCHEN
FLETCHER
• How many design team members does it
DAVE
take to screw in a lightbulb?
WITH
6. 1. LEGAL RED TAPE.
:: JUNE 10, 2002
11. FOCUS GROUPS
111. TOO MANY COOKS IN THE KITCHEN
FLETCHER
1v. LACK OF INFORMATION
DAVE
• Get as much from a client as possible
WITH
before starting a project.
7. 1. LEGAL RED TAPE.
:: JUNE 10, 2002
11. FOCUS GROUPS
111. TOO MANY COOKS IN THE KITCHEN
FLETCHER
1v. LACK OF INFORMATION
DAVE
v. TOO MUCH INFORMATION
WITH
• Loading up an advertisement with words
will not make a client read it.
8. 1. LEGAL RED TAPE.
:: JUNE 10, 2002
11. FOCUS GROUPS
111. TOO MANY COOKS IN THE KITCHEN
FLETCHER
1v. LACK OF INFORMATION
DAVE
v. TOO MUCH INFORMATION
WITH
v1. BAD CHOICES
• Fonts, Colors and Legibility must be
consistent with a targeted audience.
9. 1. LEGAL RED TAPE.
:: JUNE 10, 2002
11. FOCUS GROUPS
111. TOO MANY COOKS IN THE KITCHEN
FLETCHER
1v. LACK OF INFORMATION
DAVE
v. TOO MUCH INFORMATION
WITH
v1. BAD CHOICES
v11. FEAR OF FAILURE
• Never be afraid to fail. It happens to
everyone, and you'll learn from it.
10. :: JUNE 10, 2002
BOOK II
FLETCHER
DAVE
WITH
IN THE BEGINNING
THERE WAS A PAST
1.THE CODE OF HAMMURABI
11. “If a builder builds a house
:: JUNE 10, 2002
and does not make
its Construction firm,
FLETCHER
DAVE
WITH
and the house which he has built collapse
and cause the death of the owner of that house,
that builder shall be put to death.”
12. :: JUNE 10, 2002
BOOK II
FLETCHER
DAVE
WITH
IN THE BEGINNING
THERE WAS A PAST
2.FAILED DESIGN
13. :: JUNE 10, 2002
BOOK II
FLETCHER
DAVE
WITH
IN THE BEGINNING
THERE WAS A PAST
3.WHAT IS BAD WAS GOOD
14. THE DEVIL'S IN THE DETAILS
:: JUNE 10, 2002
Here's how to smoke all you want-
If you really enjoy smoking, yet feel you smoke
too much, you don't have to cut down and
deprive yourself of smoking pleasure!
FLETCHER
Follow the lead of thousands of others - switch
to new Julep Cigarettes. Smoke all you want
DAVE
without unpleasant symptoms of oversmoking! A
smoking miracle? Yes, it's the triple miracle of
WITH
mint.
(1) Your mouth doesn't get smoke-weary!
(2) Your throat doesn't get that harsh, hacking
feeling!
(3) Your breath avoids tobacco-taint!
Get Juleps today - get more joy out of smoking!
15. :: JUNE 10, 2002
“That Design
is for the Birds.”
FLETCHER
DAVE
WITH
PAUL RAND
(1914–1996)
16. :: JUNE 10, 2002
BOOK III
FLETCHER
DAVE
WITH
FAST FORWARD
TO THE PRESENT
1.WEBSLIGHTS
17. WITH DAVE FLETCHER :: JUNE 10, 2002
where did it all go wrong?
35. :: JUNE 10, 2002
Marketing Misfires
FLETCHER
Coors translated its slogan,
DAVE
"Turn it loose," into Spanish,
WITH
where it was read as
"Suffer from diarrhea."
36. :: JUNE 10, 2002
irritating information architecture.
FLETCHER
DAVE
WITH
Step 1.
: enter the site.
37. :: JUNE 10, 2002
irritating information architecture.
FLETCHER
DAVE
WITH
Step 2.
: navigate.
38. 1. Don't assume that an underaged drinker
will not figure out a date that will give them
:: JUNE 10, 2002
access to your site.
irritating information architecture.
FLETCHER
2. What “secret” drinking information could be
provided on coors.com that an underaged kid
DAVE
could find out?
WITH
Step 3.
: re-verify your age?
39. :: JUNE 10, 2002
FLETCHER
DAVE
WITH
Step 4.
: Read an ad about
the dangers of underage drinking.
40. :: JUNE 10, 2002
FLETCHER
DAVE
http://www.johnsonandjohnson.com
WITH
43. “It is our job as designers
to create effective representations
:: JUNE 10, 2002
of information
for human consumption.”
FLETCHER
JEF RASKIN (INVENTOR OF THE MACINTOSH)
DAVE
WITH
55. Coast Guard 3M
:: JUNE 10, 2002
FLETCHER
DAVE
WITH
Too much information.
56. Coast Guard 3M Penzoil
:: JUNE 10, 2002
FLETCHER
DAVE
WITH
Too much information.
57. Coast Guard 3M Penzoil Prestone
:: JUNE 10, 2002
FLETCHER
DAVE
WITH
Too much information.
58. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
FLETCHER
DAVE
WITH
Too much information.
59. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
76
FLETCHER
DAVE
WITH
Too much information.
60. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
76 Moog
FLETCHER
DAVE
WITH
Too much information.
61. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
76 Moog Quaker State
FLETCHER
DAVE
WITH
Too much information.
62. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
76 Moog Quaker State True Value
FLETCHER
DAVE
WITH
Too much information.
63. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
76 Moog Quaker State True Value GMAC
FLETCHER
DAVE
WITH
Too much information.
64. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
76 Moog Quaker State True Value GMAC
Blah
FLETCHER
DAVE
WITH
Too much information.
65. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
76 Moog Quaker State True Value GMAC
Blah Blah
FLETCHER
DAVE
WITH
Too much information.
66. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
76 Moog Quaker State True Value GMAC
Blah Blah Blah
FLETCHER
DAVE
WITH
Too much information.
67. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
76 Moog Quaker State True Value GMAC
Blah Blah Blah Blah
FLETCHER
DAVE
WITH
Too much information.
68. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
76 Moog Quaker State True Value GMAC
Blah Blah Blah Blah Blah
FLETCHER
DAVE
WITH
Too much information.
69. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
76 Moog Quaker State True Value GMAC
Blah Blah Blah Blah Blah
FLETCHER
DAVE
Blah
WITH
Too much information.
70. Coast Guard 3M Penzoil Prestone GoodYear
:: JUNE 10, 2002
76 Moog Quaker State True Value GMAC
Blah Blah Blah Blah Blah
FLETCHER
DAVE
Blah Blah
WITH
Too much information.