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Tightening the
Feedback Loop
patrick.kua@thoughtworks.com
http://www.thekua.com/atwork
@patkua
Wednesday, 10 November 2010
Tightening the
Feedback Loop
patrick.kua@thoughtworks.com
http://www.thekua.com/atwork
@patkua
Wednesday, 10 November 2010
Admit it
Wednesday, 10 November 2010
We like our feedback
Wednesday, 10 November 2010
We like our feedback
Wednesday, 10 November 2010
it comes in many forms
Wednesday, 10 November 2010
Test Driven Development
Wednesday, 10 November 2010
Test Driven Development
Wednesday, 10 November 2010
w00t!
Wednesday, 10 November 2010
Lo-Fi Prototypes
Wednesday, 10 November 2010
Lo-Fi Prototypes
???
Wednesday, 10 November 2010
Information Radiators
Wednesday, 10 November 2010
Information Radiators
Yikes!
Wednesday, 10 November 2010
Continuous Integration
Wednesday, 10 November 2010
Continuous Integration
Hmm
Wednesday, 10 November 2010
Wednesday, 10 November 2010
Sometimes
Wednesday, 10 November 2010
Sometimes
it’s less
Wednesday, 10 November 2010
Sometimes
it’s less
conventional...
Wednesday, 10 November 2010
Feedback Checklist
Technical & Code Practices
Team Practices
Interpersonal Practices
Process Practices
Wednesday, 10 Novem...
Feedback Checklist
Technical & Code Practices
Team Practices
Interpersonal Practices
Process Practices
Wednesday, 10 Novem...
Feedback Checklist
Technical & Code Practices
Team Practices
Interpersonal Practices
Process Practices
Wednesday, 10 Novem...
Feedback Checklist
Technical & Code Practices
Team Practices
Interpersonal Practices
Process Practices
Wednesday, 10 Novem...
Feedback Checklist
Technical & Code Practices
Team Practices
Interpersonal Practices
Process Practices
Wednesday, 10 Novem...
Wednesday, 10 November 2010
Wednesday, 10 November 2010
Giving
Feedback
We can
get better at...
Wednesday, 10 November 2010
Giving effective feedback
should...
Wednesday, 10 November 2010
Strengthen Confidence
Improve Effectiveness
or
Wednesday, 10 November 2010
for the recipient
Strengthen Confidence
Improve Effectiveness
or
Wednesday, 10 November 2010
This is what it
is normally like
Wednesday, 10 November 2010
Wednesday, 10 November 2010
Hey!
Wednesday, 10 November 2010
Hey!
I’d like to give
you some feedback
Wednesday, 10 November 2010
Uh Oh
Wednesday, 10 November 2010
What have
I done?
Wednesday, 10 November 2010
Or maybe, it arrives like this
Wednesday, 10 November 2010
I can’t take it
anymore!
Wednesday, 10 November 2010
Retrospective Prime Directive
Wednesday, 10 November 2010
Retrospective Prime Directive
Regardless of what we discover, we
understand and truly believe that
everyone did the best j...
Retrospective Prime Directive
Regardless of what we discover, we
understand and truly believe that
everyone did the best j...
Some rules...
Wednesday, 10 November 2010
Rule #1
Wednesday, 10 November 2010
Give feedback earlier
Wednesday, 10 November 2010
Wednesday, 10 November 2010
Time
Wednesday, 10 November 2010
Time
Event 1 Event 2 Event 3
Wednesday, 10 November 2010
Time
Event 1 Event 2 Event 3
Feedback
Wednesday, 10 November 2010
Time
Event 1 Event 2 Event 3
Feedback
Wednesday, 10 November 2010
Time
Wednesday, 10 November 2010
Time
Event 1
Wednesday, 10 November 2010
Time
Event 1
Feedback
Wednesday, 10 November 2010
Time
Event 1 Event 2
Feedback
Wednesday, 10 November 2010
Time
Event 1 Event 2
Feedback Feedback
Wednesday, 10 November 2010
Time
Event 1 Event 2 Event 3
Feedback Feedback
Wednesday, 10 November 2010
Time
Event 1 Event 2 Event 3
Feedback Feedback Feedback
Wednesday, 10 November 2010
Rule #2
Wednesday, 10 November 2010
Create Safety
Wednesday, 10 November 2010
Wednesday, 10 November 2010
Give feedback
in private
Wednesday, 10 November 2010
Ask if you can give feedback
Wednesday, 10 November 2010
Wednesday, 10 November 2010
“Can I give you some feedback?”
Wednesday, 10 November 2010
“Can I give you some feedback?”
“Is now a good time?”
Wednesday, 10 November 2010
Rule #3
Wednesday, 10 November 2010
Focus on Behaviours
Wednesday, 10 November 2010
“You hate pairing”
“You think you’re
so good!”
“I can’t work with
you anymore”
Wednesday, 10 November 2010
“You hate pairing”
“You think you’re
so good!”
“I can’t work with
you anymore”
Wednesday, 10 November 2010
Behaviours
Wednesday, 10 November 2010
Behaviours
Attitude
Wednesday, 10 November 2010
Behaviours
Attitude
Values
Wednesday, 10 November 2010
“You hate pairing”
“You think you’re
so good!”
“I can’t work with
you anymore”
Wednesday, 10 November 2010
“Yesterday, when we paired on that story, you
laughed at my suggestion on doing X. I felt quite
upset and belittled”
“You ...
“Yesterday, when we paired on that story, you
laughed at my suggestion on doing X. I felt quite
upset and belittled”
Wedne...
“Yesterday, when we paired on that story, you
laughed at my suggestion on doing X. I felt quite
upset and belittled”
<Spec...
“Yesterday, when we paired on that story, you
laughed at my suggestion on doing X. I felt quite
upset and belittled”
<Spec...
“Yesterday, when we paired on that story, you
laughed at my suggestion on doing X. I felt quite
upset and belittled”
<Spec...
<Specific time>
<Observed behaviour>
<Perceived Impact>
Wednesday, 10 November 2010
<Specific time>
<Observed behaviour>
<Perceived Impact>
Wednesday, 10 November 2010
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
Wednesday, 10 November 2010
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
[Suggested Solution]
Wednesday, 10 November 2010
Rule #4
Wednesday, 10 November 2010
Not Too Much
Wednesday, 10 November 2010
Wednesday, 10 November 2010
First you ignored what I said
And then you said that
And then you shook your fist
And then you raised your voice
And then....
First you ignored what I said
And then you said that
And then you shook your fist
And then you raised your voice
And then....
Rule #5
Wednesday, 10 November 2010
Make it a conversation
Wednesday, 10 November 2010
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
[Suggested Solution]
Wednesday, 10 November 2010
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
[Suggested Solution]
Wednesday, 10 November 2010
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
[Suggested Solution]
“Let’s discuss!”
Wednesday, ...
Feedback
We can
get better at...
Giving
Wednesday, 10 November 2010
Feedback
We can
get better at...
Receiving
Wednesday, 10 November 2010
This is why you don’t get
much feedback
Wednesday, 10 November 2010
I should talk to them
about this...
Wednesday, 10 November 2010
But I don’t know
how they’ll react
Wednesday, 10 November 2010
Wednesday, 10 November 2010
Maybe I’ll see
how it goes
Wednesday, 10 November 2010
Break the cycle
Wednesday, 10 November 2010
Break the cycle
Wednesday, 10 November 2010
Nobody gives me
feedback
Wednesday, 10 November 2010
Rule #1
Wednesday, 10 November 2010
Ask for feedback
Wednesday, 10 November 2010
Rule #2
Wednesday, 10 November 2010
Don’t Defend
Wednesday, 10 November 2010
Wednesday, 10 November 2010
And then... But...
And then... But...
And then... But...
And then... But...
Wednesday, 10 November 2010
Rule #3
Wednesday, 10 November 2010
Seek Clarifications
Wednesday, 10 November 2010
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
Solution
Wednesday, 10 November 2010
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
Solution
Wednesday, 10 November 2010
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
Solution
Wednesday, 10 November 2010
Rule #4
Wednesday, 10 November 2010
Say thanks
Wednesday, 10 November 2010
Rule #5
Wednesday, 10 November 2010
Take Action
Wednesday, 10 November 2010
Phew...
Wednesday, 10 November 2010
(recap)
Wednesday, 10 November 2010
Feedback
Wednesday, 10 November 2010
Feedback
Giving
Wednesday, 10 November 2010
Feedback
Giving
Wednesday, 10 November 2010
Feedback
Giving
Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation
Wednesday, 10 ...
Feedback
Giving
Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation
Receiving
Wedn...
Feedback
Giving
Receiving
Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation
Wedn...
Feedback
Giving
Receiving
Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation
Ask ...
Feedback
Giving
Receiving
Wednesday, 10 November 2010
Feedback
Giving
Receiving
Wednesday, 10 November 2010
Feedback
Giving
Receiving
Wednesday, 10 November 2010
Feedback
Giving
Receiving
Wednesday, 10 November 2010
Creative Commons Credits
By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/
By dcarlborn http://www.flickr.com...
Now...
Wednesday, 10 November 2010
Do you have any feedback
for me?
@patkua
Wednesday, 10 November 2010
Do you have any feedback
for me?
(or maybe just some questions?)
@patkua
Wednesday, 10 November 2010
Shared under the Creative
Commons licence
http://creativecommons.org/licenses/by/3.0/
Wednesday, 10 November 2010
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Tightening the Feedback Loop

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Talk given at the Oredev 2010 conference on the collaboration track (http://oredev.org/2010/sessions/tightening-the-feedback-loop)

Published in: Sports, Technology, Business
  • Patrick: I agree that feedback is very valuable and can also be discouraging if not used with sufficient sensitivity. I am exploring feedback in software systems (modules and objects). The principles do not directly translate into something that can be used directly.

    I am exploring what would a software object say to its supplier of inputs by way of feedback in general terms. Is there any general way of dealing with such feedback? If yes, software can become very sensitive and adaptable without explicit participation by the programmer. Please take a look at TRUE FEEDBACK and give me some constructive FEEDBACK.

    http://www.slideshare.net/putchavn/true-feedback

    Thanks
    25 JAN 14
       Reply 
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  • great message and delivery!
       Reply 
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  • A good one:)
       Reply 
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Tightening the Feedback Loop

  1. Tightening the Feedback Loop patrick.kua@thoughtworks.com http://www.thekua.com/atwork @patkua Wednesday, 10 November 2010
  2. Tightening the Feedback Loop patrick.kua@thoughtworks.com http://www.thekua.com/atwork @patkua Wednesday, 10 November 2010
  3. Admit it Wednesday, 10 November 2010
  4. We like our feedback Wednesday, 10 November 2010
  5. We like our feedback Wednesday, 10 November 2010
  6. it comes in many forms Wednesday, 10 November 2010
  7. Test Driven Development Wednesday, 10 November 2010
  8. Test Driven Development Wednesday, 10 November 2010
  9. w00t! Wednesday, 10 November 2010
  10. Lo-Fi Prototypes Wednesday, 10 November 2010
  11. Lo-Fi Prototypes ??? Wednesday, 10 November 2010
  12. Information Radiators Wednesday, 10 November 2010
  13. Information Radiators Yikes! Wednesday, 10 November 2010
  14. Continuous Integration Wednesday, 10 November 2010
  15. Continuous Integration Hmm Wednesday, 10 November 2010
  16. Wednesday, 10 November 2010
  17. Sometimes Wednesday, 10 November 2010
  18. Sometimes it’s less Wednesday, 10 November 2010
  19. Sometimes it’s less conventional... Wednesday, 10 November 2010
  20. Feedback Checklist Technical & Code Practices Team Practices Interpersonal Practices Process Practices Wednesday, 10 November 2010
  21. Feedback Checklist Technical & Code Practices Team Practices Interpersonal Practices Process Practices Wednesday, 10 November 2010
  22. Feedback Checklist Technical & Code Practices Team Practices Interpersonal Practices Process Practices Wednesday, 10 November 2010
  23. Feedback Checklist Technical & Code Practices Team Practices Interpersonal Practices Process Practices Wednesday, 10 November 2010
  24. Feedback Checklist Technical & Code Practices Team Practices Interpersonal Practices Process Practices Wednesday, 10 November 2010
  25. Wednesday, 10 November 2010
  26. Wednesday, 10 November 2010
  27. Giving Feedback We can get better at... Wednesday, 10 November 2010
  28. Giving effective feedback should... Wednesday, 10 November 2010
  29. Strengthen Confidence Improve Effectiveness or Wednesday, 10 November 2010
  30. for the recipient Strengthen Confidence Improve Effectiveness or Wednesday, 10 November 2010
  31. This is what it is normally like Wednesday, 10 November 2010
  32. Wednesday, 10 November 2010
  33. Hey! Wednesday, 10 November 2010
  34. Hey! I’d like to give you some feedback Wednesday, 10 November 2010
  35. Uh Oh Wednesday, 10 November 2010
  36. What have I done? Wednesday, 10 November 2010
  37. Or maybe, it arrives like this Wednesday, 10 November 2010
  38. I can’t take it anymore! Wednesday, 10 November 2010
  39. Retrospective Prime Directive Wednesday, 10 November 2010
  40. Retrospective Prime Directive Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand. Wednesday, 10 November 2010
  41. Retrospective Prime Directive Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand. Feedback Wednesday, 10 November 2010
  42. Some rules... Wednesday, 10 November 2010
  43. Rule #1 Wednesday, 10 November 2010
  44. Give feedback earlier Wednesday, 10 November 2010
  45. Wednesday, 10 November 2010
  46. Time Wednesday, 10 November 2010
  47. Time Event 1 Event 2 Event 3 Wednesday, 10 November 2010
  48. Time Event 1 Event 2 Event 3 Feedback Wednesday, 10 November 2010
  49. Time Event 1 Event 2 Event 3 Feedback Wednesday, 10 November 2010
  50. Time Wednesday, 10 November 2010
  51. Time Event 1 Wednesday, 10 November 2010
  52. Time Event 1 Feedback Wednesday, 10 November 2010
  53. Time Event 1 Event 2 Feedback Wednesday, 10 November 2010
  54. Time Event 1 Event 2 Feedback Feedback Wednesday, 10 November 2010
  55. Time Event 1 Event 2 Event 3 Feedback Feedback Wednesday, 10 November 2010
  56. Time Event 1 Event 2 Event 3 Feedback Feedback Feedback Wednesday, 10 November 2010
  57. Rule #2 Wednesday, 10 November 2010
  58. Create Safety Wednesday, 10 November 2010
  59. Wednesday, 10 November 2010
  60. Give feedback in private Wednesday, 10 November 2010
  61. Ask if you can give feedback Wednesday, 10 November 2010
  62. Wednesday, 10 November 2010
  63. “Can I give you some feedback?” Wednesday, 10 November 2010
  64. “Can I give you some feedback?” “Is now a good time?” Wednesday, 10 November 2010
  65. Rule #3 Wednesday, 10 November 2010
  66. Focus on Behaviours Wednesday, 10 November 2010
  67. “You hate pairing” “You think you’re so good!” “I can’t work with you anymore” Wednesday, 10 November 2010
  68. “You hate pairing” “You think you’re so good!” “I can’t work with you anymore” Wednesday, 10 November 2010
  69. Behaviours Wednesday, 10 November 2010
  70. Behaviours Attitude Wednesday, 10 November 2010
  71. Behaviours Attitude Values Wednesday, 10 November 2010
  72. “You hate pairing” “You think you’re so good!” “I can’t work with you anymore” Wednesday, 10 November 2010
  73. “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” “You hate pairing” “You think you’re so good!” “I can’t work with you anymore” Wednesday, 10 November 2010
  74. “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” Wednesday, 10 November 2010
  75. “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” <Specific time> Wednesday, 10 November 2010
  76. “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” <Specific time> <Observed behaviour> Wednesday, 10 November 2010
  77. “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” <Specific time> <Observed behaviour> <Perceived Impact> Wednesday, 10 November 2010
  78. <Specific time> <Observed behaviour> <Perceived Impact> Wednesday, 10 November 2010
  79. <Specific time> <Observed behaviour> <Perceived Impact> Wednesday, 10 November 2010
  80. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula Wednesday, 10 November 2010
  81. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula [Suggested Solution] Wednesday, 10 November 2010
  82. Rule #4 Wednesday, 10 November 2010
  83. Not Too Much Wednesday, 10 November 2010
  84. Wednesday, 10 November 2010
  85. First you ignored what I said And then you said that And then you shook your fist And then you raised your voice And then... And then... And then... And then... And then... And then... And then..Wednesday, 10 November 2010
  86. First you ignored what I said And then you said that And then you shook your fist And then you raised your voice And then... And then... And then... And then... And then... And then... And then..Wednesday, 10 November 2010
  87. Rule #5 Wednesday, 10 November 2010
  88. Make it a conversation Wednesday, 10 November 2010
  89. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula [Suggested Solution] Wednesday, 10 November 2010
  90. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula [Suggested Solution] Wednesday, 10 November 2010
  91. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula [Suggested Solution] “Let’s discuss!” Wednesday, 10 November 2010
  92. Feedback We can get better at... Giving Wednesday, 10 November 2010
  93. Feedback We can get better at... Receiving Wednesday, 10 November 2010
  94. This is why you don’t get much feedback Wednesday, 10 November 2010
  95. I should talk to them about this... Wednesday, 10 November 2010
  96. But I don’t know how they’ll react Wednesday, 10 November 2010
  97. Wednesday, 10 November 2010
  98. Maybe I’ll see how it goes Wednesday, 10 November 2010
  99. Break the cycle Wednesday, 10 November 2010
  100. Break the cycle Wednesday, 10 November 2010
  101. Nobody gives me feedback Wednesday, 10 November 2010
  102. Rule #1 Wednesday, 10 November 2010
  103. Ask for feedback Wednesday, 10 November 2010
  104. Rule #2 Wednesday, 10 November 2010
  105. Don’t Defend Wednesday, 10 November 2010
  106. Wednesday, 10 November 2010
  107. And then... But... And then... But... And then... But... And then... But... Wednesday, 10 November 2010
  108. Rule #3 Wednesday, 10 November 2010
  109. Seek Clarifications Wednesday, 10 November 2010
  110. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula Solution Wednesday, 10 November 2010
  111. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula Solution Wednesday, 10 November 2010
  112. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula Solution Wednesday, 10 November 2010
  113. Rule #4 Wednesday, 10 November 2010
  114. Say thanks Wednesday, 10 November 2010
  115. Rule #5 Wednesday, 10 November 2010
  116. Take Action Wednesday, 10 November 2010
  117. Phew... Wednesday, 10 November 2010
  118. (recap) Wednesday, 10 November 2010
  119. Feedback Wednesday, 10 November 2010
  120. Feedback Giving Wednesday, 10 November 2010
  121. Feedback Giving Wednesday, 10 November 2010
  122. Feedback Giving Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation Wednesday, 10 November 2010
  123. Feedback Giving Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation Receiving Wednesday, 10 November 2010
  124. Feedback Giving Receiving Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation Wednesday, 10 November 2010
  125. Feedback Giving Receiving Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation Ask for feedback Don’t defend Seek clarifications Say thanks Take action Wednesday, 10 November 2010
  126. Feedback Giving Receiving Wednesday, 10 November 2010
  127. Feedback Giving Receiving Wednesday, 10 November 2010
  128. Feedback Giving Receiving Wednesday, 10 November 2010
  129. Feedback Giving Receiving Wednesday, 10 November 2010
  130. Creative Commons Credits By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/ By dcarlborn http://www.flickr.com/photos/dcarlbom/3468358859/ By The U.S.Army http://www.flickr.com/photos/soldiersmediacenter/397708723/ By World Economic Forum http://www.flickr.com/photos/worldeconomicforum/374706261/ By hsingy http://www.flickr.com/photos/hsing/3557233729/ By Landonite http://www.flickr.com/photos/ladonite/3434445572/sizes/l/ By Max Hanley http://www.flickr.com/photos/mikehanley/4164353296/ By kmndr http://www.flickr.com/photos/kmndr/3857967490/ By Josep Ma. Rosell http://www.flickr.com/photos/batega/3775180564/ By Katclay http://www.flickr.com/photos/katclay/4927823922/ By Sam_Butler http://www.flickr.com/photos/sam_butler/2475148271/sizes/l/ By kevinmarsh http://www.flickr.com/photos/kevinmarsh/488971581/sizes/l/ By jonathanb1989 http://www.flickr.com/photos/jonathanbeard/3196536843/ By tableatny http://www.flickr.com/photos/53370644@N06/4976490816/ Wednesday, 10 November 2010
  131. Now... Wednesday, 10 November 2010
  132. Do you have any feedback for me? @patkua Wednesday, 10 November 2010
  133. Do you have any feedback for me? (or maybe just some questions?) @patkua Wednesday, 10 November 2010
  134. Shared under the Creative Commons licence http://creativecommons.org/licenses/by/3.0/ Wednesday, 10 November 2010

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