Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Cultivating High Performing Teams in Hypergrowth (QCon NYC Jun 2019)

205 views

Published on

N26 is on a mission to build the bank the world loves to use. Not only is its customers rapidly growing (from 450K to 3.5M 24 months) but the product and tech team has almost quadrupled in that time to more than 250 people. In this talk, Patrick will share lessons learned sowing the seeds and fertilising an environment to cultivate high performing teams in a hypergrowth environment. We will look at balancing structures to maximise autonomy and alignment, explicit trade-offs in centralised versus decentralised thinking and how we’ve managed to rapidly expand a team and still ship product at a rapid pace.

Published in: Technology
  • Be the first to comment

Cultivating High Performing Teams in Hypergrowth (QCon NYC Jun 2019)

  1. 1. Cultivating High 
 Performing Teams 
 in Hypergrowth @patkua
  2. 2. The first bank 
 you’ll love @patkua
  3. 3. Banking, this beautiful @patkua
  4. 4. #leader #coach #architect #developer #life-long-learner #author #cto We’re hiring in NYC, Barcelona, Berlin, & Vienna! https://n26.com/jobs/ Chief Scientist, former CTO
  5. 5. thekua.io/evolarch thekua.io/twtl thekua.io/retrobook Chief Scientist, former CTO
  6. 6. Tech Lead CourseBook Career & Training Programs thekua.io/twtl thekua.io/techlead-course Some of my creations
  7. 7. Lessons Learned Our Solution Our Hypergrowth
 Challenge @patkua
  8. 8. Our Hypergrowth
 Challenge @patkua
  9. 9. @patkua
  10. 10. @patkua
  11. 11. @patkua
  12. 12. Hypergrowth @patkua
  13. 13. Hypergrowth Source: https://blog.drift.com/what-is-hypergrowth/ @patkua
  14. 14. Hypergrowth feels 
 like you’re building 
 the rocket as its flying “ @patkua
  15. 15. Ideas are easy @patkua
  16. 16. IN NUMBERS (Q2’17 to now) Customers 450K to 3.5M+ Employees 400 to 1300+ Offices 1 to 4 Tech Employees 1x to 5x @patkua
  17. 17. Start Up Scale Up @patkua
  18. 18. Shaking the 
 Snow Globe @patkua
  19. 19. Our Hypergrowth
 Challenge Our Solution @patkua
  20. 20. Reactive Copy-Paste Strategic Alternatives @patkua
  21. 21. Personal Goal Create a nourishing environment for high performing teams @patkua
  22. 22. What environment would you cultivate to enable the growth of high performing teams in a rapidly changing environment? “ @patkua
  23. 23. Project Aristotle High Performance @patkua
  24. 24. Trust @patkua
  25. 25. @patkua
  26. 26. You manage things; 
 you lead people. “ - Admiral Grace Hopper@patkua
  27. 27. My approach? Observe Orient Decide Act -John Boyd’s OODA Loop@patkua
  28. 28. Retrospectives @patkua
  29. 29. 1-1s @patkua
  30. 30. Where are the gaps? @patkua
  31. 31. T O M arget perating odel@patkua
  32. 32. T O M arget perating odel Where do we want to be? @patkua
  33. 33. T O M arget perating odel How do we want to work? @patkua
  34. 34. T O M arget perating odel A guide, not a recipe @patkua
  35. 35. “All models are wrong, some are useful” - George E.P. Box “ @patkua
  36. 36. Principles ScaleableAutonomy & Alignment Bright Future Sustainable Fast feedback Clarity & Flexibility @patkua
  37. 37. 1.0 (Dec ’17) @patkua
  38. 38. Improve stability Support engineers Scaleable processes1.0 (Dec ’17) @patkua
  39. 39. Company wide prioritisation Domain Based Teams Larger, stable teams Documenting implicits Overhaul on boarding Engineering Manager & Principal Engineer roles 1.0 (Dec ’17) @patkua
  40. 40. Before After 1.0 (Dec ’17) @patkua
  41. 41. 1.0 (Dec ’17) @patkua
  42. 42. 1.0 (Dec ’17) @patkua
  43. 43. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18)
  44. 44. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) Before
  45. 45. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) Before After
  46. 46. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) Before After After
  47. 47. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18)
  48. 48. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) 1.2 (May ’19)
  49. 49. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) 1.2 (May ’19)
  50. 50. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) 1.2 (May ’19)
  51. 51. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) 1.2 (May ’19)
  52. 52. Elements Where are we? Why? “What’s in it for me?” Vocabulary New roles, processes & structures Next steps T O M arget perating odel @patkua
  53. 53. Our Hypergrowth
 Challenge Lessons Learned Our Solution @patkua
  54. 54. @patkua
  55. 55. Priorities Customer Impact Business Impact @patkua
  56. 56. Do Repeat Yourself @patkua
  57. 57. Fast enough @patkua
  58. 58. Listen @patkua
  59. 59. Consider trade-offs @patkua
  60. 60. Expect Limits @patkua
  61. 61. Start Up Dynamics Customer Feedback Business Priorities Product Direction Software Architecture Market Org Structure Size @patkua
  62. 62. Customer Feedback Business Priorities Product Direction Software Architecture Market Org Structure Size Start Up Dynamics@patkua
  63. 63. Went Less WellWent Well @patkua
  64. 64. Went Less Well Role Identity Proportional Hiring Interpretations @patkua
  65. 65. Went Well Accelerated Growth High Performing Teams Getting Stuff Done@patkua
  66. 66. Hypergrowth Impact? Pace can be 
 overwhelming Concurrent Emergencies More stress @patkua
  67. 67. Hypergrowth Impact? Improvements very visible Improvements very visible Opportunities for people growth Multiple companies More to celebrate @patkua
  68. 68. Our Hypergrowth
 Challenge Lessons Learned Our Solution @patkua
  69. 69. @patkua
  70. 70. We’re hiring in
 NYC, Barcelona, Berlin & Vienna! https://n26.com/jobs/ Questions? @patkua

×