Tanya Callaway

Washington D.C. Metro Area United States

Principal Consultant at Eventus Solutions Group

Technology / Software / Internet

Highly-talented operations and technology management professional with history of achieving significant results for a company’s growth, effectiveness, and bottom line. Recognized as leader in Customer Experience Architecture and Solution Design, Contact Center Solutions and Operations, Customer Satisfaction, Multi-Channel, Multi-Media and Multi-Modal Marketing, Business Process Analysis, Self Service & Automation, Behavior Analytics, IT / Telecom, Voice of the Customer, eCommerce, CRM/IVR/CTI strategies, Help Desk Operations and Command Center Operations. Driver of innovative end-to-end solutions, full program development lifecycle, complex multi-organization projects, and distributed r.