This presentation outlines industry best practices in writing/editing “user friendly” instruction/user manuals. Instruction/user manuals are written for the purpose of helping the end-user complete a task. These documents must be clear about its purpose. The technical writer must take into consideration the user’s attitude, education, and experience when composing such documents. Methods of organization include a table of contents, pagination, previews and reviews, cross references, glossary, and Index - alphabetical list and page numbers - for longer docs for ease of use. Warnings, cautions, and dangers should also be used throughout the text where appropriate. Appropriate visuals should be used only as needed to aid the user in understanding of the task at hand.